On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
So far it's been going smooth. Everything was emailed to me in a timely manner.
Excellent website.It has always been easy to navigate. This is why I continue to return time and time again.
Ease of use and reliability. Flexibility in creating the best itinerary.
Considerate company... I hope someday cheapoair will open cash payment or bank transfer for clients who cant provide a credit/debit card..
It was easy and fast to use this website. I love it!
Thank you! I like my experience. We alway buy tickets on this website! I would recommend it.
The service was very good and fast. The service was also better than the others.
I spent a lot of time booking my reservation. There was no clear explanation for the
I need a wheel chair but nothing shows up.
You haven't answered my previous query. About all the extra charges.
Baggage confusion
We did include the baggage charges upgrade of USD 35.00 for each of us.
I think its not included, could you please verify if it is included..
Great service fast booking secure payment. Easy to book from the website it shows details of everything.
I have been on hold for over 2 hour trying to see why my flight was cancelled.
Sorry, other than that all is well.
The assistance was absolutely terrible, completely useless and frustrating
No experience frist timePlease confirm that you've received confirmation of your booking by clicking on the link below:
Miguel was very helpful today as he changed my ticket. CheapOAir has kept me informed of all changes. I really appreciate all of the help.
I have been on the phone waiting for a representative for 57 minutes now. I have also been in the chat room for the past 27 minutes. I am beyond frustrated. I have confirmations on my girl's trip and yet I can't find any information for my package when I log in. Nobody is answering to explain. Just not a positive experience so far.
Can't compare to another site for satisfaction please use this site when you're booking
I haven't traveled by air in 10 years, I called to find out if I had to pay for a seat, and some foreign person (female) hung up on me. I Still don't know about seating. But the reservation by computer was good!
Excelente amigos, he podido encontrar boletos baratos y en trámite fue todo un éxito. Gracias por ayudar a los clientes a realizar sus viajes.
The experience served my purpose. I have traveled seven times in the past year and I have used this platform each time. Go CheepOair or stay home.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Tickets Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members