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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Spain
1 review
1 helpful vote
Follow Fatemeh S.
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Don't trust a word they say! I booked a multiple flight with them in one transaction and part of my flight was canceled due to government issued ban to my destination. I called them before my flight and they told me that they will give me credit for the part that was canceled and I just had to take the first part of my trip. When I got there, I was over the phone for over 4 hrs. First, they said they won't give any credit. After lot of explanations over and over, they said they'll give me credit but I have to only use it to get back to where I was and they have to book a flight for me and I can't do it myself to use the credit!
I even accepted that but when they stared booking my return flight, they said the air fare is 2000 CAD while the price was 500 CAD on their own website! And told me that I have to pay additional 600 CAD to use my credit and get the 500 CAD flight! When I complained they said it's because we have some private fee and to use your credit you have to pay the private fee to force me not to use the credit
I'm not sure about US but in Canada you can report misleading and falsified companies to government. I can't include the link in this review but please google How to report fraud and scams in Canada and open the cic page or go to competitionbureau. Gc

I'm going to call and report them as soon as I can manage to get back to Canada. Please take action and don't let them get away with what they do.
Please stop this from happening to someone else.

Date of experience: October 16, 2022
California
1 review
0 helpful votes
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Bad service
November 15, 2022

Really bad service and liying agents. BAD SERVICE. ASAP need agent to speak good to the customers. Waiting long time to speak with agent.

CheapOair attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 16, 2022
North Carolina
1 review
0 helpful votes
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Very quick and easy, have used this site before, always go to it.

Date of experience: October 16, 2022
California
2 reviews
0 helpful votes
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Your site was difficult to use, mostly because of all the extra things you were offing, none of which I needed.

Date of experience: October 15, 2022
Poland
2 reviews
1 helpful vote
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Great service and quick response with confirmation

Date of experience: October 15, 2022
Kenya
1 review
0 helpful votes
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I loved everything!
October 15, 2022
Updated review

I loved everything! Easy to book no headaches! Procedure easy to follow 123...
Confirmation is prompt and everything else falls in place.
Thank you very much.

Date of experience: October 15, 2022

I loved everything!
October 15, 2022
Previous review

I loved everything! Easy to book no headaches!

Date of experience: October 15, 2022
Connecticut
1 review
0 helpful votes
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Promo code I received by email was not working. Also all promo codes I got from representative over the phone were not working too.

Date of experience: October 15, 2022
District of Columbia
1 review
0 helpful votes
Follow Martha G.
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Your booking was fast but its the experience after the airline booking that I have to wander. The passenger information on your webpage is all wrong but the same details when I check directly on the airline website (Emirates) using the airline confirmation number, is all correct. Not sure where you get passengers/travelers info to display on emails/booking page but its wrong and not the one I submitted during booking the flight. You might want to investigate your process and fix it. Also I tried to explain this over Chat but it dropped 4 times so far and I am exhausted and done explaining.

Date of experience: October 14, 2022
Oregon
2 reviews
0 helpful votes
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Wonderful!
October 14, 2022
Updated review

Wonderful! Great process and experience. Price is right

Date of experience: October 14, 2022

Fantastic!
October 3, 2022
Previous review

Fantastic! Easy to book and great pricing I would recommend to friends and family.

Date of experience: October 2, 2022

Great process!
October 3, 2022
Previous review

Great process!

Date of experience: October 2, 2022
Illinois
2 reviews
0 helpful votes
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I paid extra to have the boarding passes sent to my e mail to avoid the line. It is now just 3 hours before the flight and I still have not received the boarding pass. I called and the gentlman said not to worry about it I will receive it shortly. This was two hours ago. The rest of the booking was great but don't offer this service if you can not deliver

Date of experience: October 14, 2022
Illinois
1 review
0 helpful votes
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Good services
October 14, 2022

Good services. Easy online booking simple excellent customer service

Date of experience: October 14, 2022
Portugal
1 review
0 helpful votes
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It took a very long time to receive a confirmation of my booking.

Date of experience: October 14, 2022
Philippines
1 review
0 helpful votes
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Very nice with detailed options that was very easy to understand

Date of experience: October 14, 2022
California
1 review
0 helpful votes
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Good Job, used you guys before, always easy, reliable and fast!

Date of experience: October 14, 2022
New Mexico
1 review
0 helpful votes
Follow Katherine X.
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NO se hablar ingles pero estuve satisfecho con el servicio de CheapOir.

Date of experience: October 13, 2022
Illinois
1 review
0 helpful votes
Follow Pam V.
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Very satisfying purchasing this ticket today I did not use customer service this purchase

Date of experience: October 13, 2022
Rhode Island
1 review
0 helpful votes
Follow Joshua L.
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Not very easy to navigate the various pages to book the flight, rent a car, and add checked baggage. However, this site returned the least expensive, direct round trip flights of any I tried.

Date of experience: October 13, 2022
Florida
1 review
0 helpful votes
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Confusing about picking a seat, and I don't need a car rental but couldn't seem to get off that page!

Date of experience: October 13, 2022
Ireland
1 review
0 helpful votes
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All good except that I don't like to be charged for seats

Date of experience: October 13, 2022
New Jersey
1 review
0 helpful votes
Follow Larry M.
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The staff who assisted me was patient and answered my questions.

Date of experience: October 13, 2022

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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