Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of CheapOair

CheapOair

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate CheapOair?
grey stargrey stargrey stargrey stargrey star

CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Vitalii N.
Unfollow Vitalii N.
Share Review
Report Review

Rent Car
December 21, 2022

Booked and paid for rent car.When arrived for pick up car,company said no reservation.Cant take my money back CheapOair ignore me.Be careful with this guys.I had bed experience.

Date of experience: November 20, 2022
CustomerService C. CheapOair Rep
over a year old

After further review and contacting the car rental agency Centouro in Barcelona, they have advised us that you were listed as a no show on a non refundable car rate. The car was scheduled for pick up at 10:00am BCN time, and they also gave a 2 hour grace period in which you did not show up until hours later, therefore the car was rented to another customer by the car rental company. We have asked them to refund you and they have denied as the rate you booked was non-refundable.

California
1 review
0 helpful votes
Follow Mark Z.
Unfollow Mark Z.
Share Review
Report Review

Car Rental Scam
December 18, 2022

Booked round trip flight from Fresno CA to Kansas City, plus 5 day Rental Car. They charged and took out $307 from my bank for the rental car and showed I only had to pay the remaining $160 for the rental car. Dollar Rental car had No record in computer of the $307 Cheap O Air charged me towards the rental. I had to pay the car in total... Losing my $307! Customer Support on Website will not load. They stole $307 from me. Do Not Use these scam artists

Date of experience: November 18, 2022
Canada
1 review
0 helpful votes
Follow Jacqueline K.
Unfollow Jacqueline K.
Share Review
Report Review

They are A SCAM
December 17, 2022

I booked a flight with Flair through cheapoair and flair offered to give me a refund. They sent me a confirmation that a refund has been processed. Cheapoair used a third party credit card to make bookings so there for Flair returned it back to them.

It has been 60 days and Cheap o air has still not processed my refund.

They are a SCAM! They steal your money

Date of experience: November 16, 2022
Virginia
1 review
0 helpful votes
Follow Hoang P.
Unfollow Hoang P.
Share Review
Report Review

I tried to chat, but the wait time is always about an hour.
I called the person who was so rude. She said a whole bunch of stuff and then transferred me to the next person. The following person hung up on me.
If I could give 0 stars, I would give a hundred of them.
I will find more platforms to give more than 1 star for your extremely poor service.
If your staff think they cant deal with customers, then they shouldn't work anymore.

CheapOair attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 13, 2022
Canada
1 review
0 helpful votes
Follow Shubham P.
Unfollow Shubham P.
Share Review
Report Review

I missed my round trip flight this summer from Kitchener to Calgary and back because my mom tested covid positive on the morning of my flight as a precautionary measure.
When asked to book me another flight, since I have been a long time customer, as I've never booked from any other website, I was asked if I have proof of my mother's test results with the date. I said I did but the underwriter still did not approve any exceptions
Pretty dissatisfied!

Date of experience: November 12, 2022
Missouri
2 reviews
1 helpful vote
Follow Mike L.
Unfollow Mike L.
Share Review
Report Review

DO NOT USE CHEAPOAIR.COM
December 12, 2022

DO NOT USE CHEAPOAIR.COM -They will deceive you to steal your money. An absolute scamming website. I should have looked at the reviews first. Wanted to buy plane tickets, gave me what I thought was a tentative time frame of 9am -5pm, thinking it would show actual times before purchase… Nope, the next page a confirmation of purchase page with a specific departure time I could not use. Immediately called CHEAPOAIR and they said "sorry, you already purchased, no returns". Credit card chargeback was unsuccessful. They said it was a purchase made by me. Now I'm out $600+.

Date of experience: November 12, 2022
CustomerService C. CheapOair Rep
over a year old

We would kindly ask you to provide a screen shot of our website not displaying the times beside the available flights, as we have never seen this and not sure how this could be possible to display flights without the times. You can reply to this email with the details including your booking number in a private message.

New Jersey
1 review
0 helpful votes
Follow shalva l.
Unfollow shalva l.
Share Review
Report Review

Refunds are a problem, even theoretically there is no chance to get the money back. They just block you when making a claim

CheapOair attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 8, 2022
CustomerService C. CheapOair Rep
over a year old

Many of our tickets we sell are non refundable per the airline fare rules. As a travel agency we must follow those guidelines. If an emergency comes up that's when travel insurance would come in handy.

Illinois
1 review
0 helpful votes
Follow Erik E.
Unfollow Erik E.
Share Review
Report Review

The airline refunded all of the funds due to a hurricane and cancelled flights. We booked the flights through CheapOair. They are so greedy they kept their fee even when EVERY OTHER COMPANY for the trip refunded in full because, well there is a hurricane. What are you supposed to do. This company is 100% for themselves and do not care one bit about the consumer. Avoid at all costs. I will never use them again. This company disgusts me. My booking number I provided is my proof of purchase, don't let their requirements for posting confuse you, this is real!

Update:
Now I get an opportunity to update my review. CheapOair claims there was a refund before I made a claim with our credit card. ALL LIES. THE CHARGE STILL IS ON MY CARD! Do not use this company. They will continue to lie just to keep your money!

Date of experience: November 5, 2022
South Carolina
1 review
0 helpful votes
Follow Erik K.
Unfollow Erik K.
Share Review
Report Review

A horrible company that rips you off at every turn. Customer service is horrid and takes forever to get a hold of. They will make changes to your flights and offer you know way to change it or get a refund in return. A horrible experience that I went up throwing over $200 down the drain because of this rip off of a company.

CheapOair attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 3, 2022
CustomerService C. CheapOair Rep
over a year old

Our apologies for the long hold times, your business is very important to us. After reviewing your booking the airline Contour airlines made the changes to your flight and as a travel agency, we have no say in their operations. But we were able to get a refund processed for you, so no loss to you in regards to the cost of your ticket. We did try and reach you on Nov 4. But got only your voice mail. Please review your email for the updated details regarding the refund status.

Florida
1 review
0 helpful votes
Follow Dorothy R.
Unfollow Dorothy R.
Share Review
Report Review

I didn"t like that I paid for my luggage, seats, also...
December 2, 2022
Updated review

I didn"t like that I paid for my luggage, seats, also reserved car, no confirmation was received and on top of everything, you charged me taxes for each one of the transaction: luggage, seats, tickets, etc
ITS RIDICULOUS

CheapOair attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 2, 2022

I don't like that I paid for luggage and car, no confirmatio...
November 2, 2022
Previous review

I don't like that I paid for luggage and car, no confirmation given

Date of experience: November 1, 2022
Philippines
1 review
0 helpful votes
Follow Kelly L.
Unfollow Kelly L.
Share Review
Report Review

I have tried to contact you to solve some issues, but no one cares to call back or get in touch with me. Not even one...

CheapOair attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 2, 2022
Maryland
1 review
0 helpful votes
Follow Patrick X.
Unfollow Patrick X.
Share Review
Report Review

CheapOair, always...
October 31, 2022

CheapOair, always... why change something that every time surpasses other websites results, every time...

Date of experience: October 31, 2022
New York
1 review
0 helpful votes
Follow Sophia M.
Unfollow Sophia M.
Share Review
Report Review

Quick, easy and efficient
October 31, 2022

Quick, easy and efficient. The website is set up well.

Date of experience: October 31, 2022
New Zealand
1 review
0 helpful votes
Follow Ronald A.
Unfollow Ronald A.
Share Review
Report Review

Might get five stars if we don't have any issues on the trip that are attributable to cheapOair.com.

Date of experience: October 31, 2022
California
1 review
0 helpful votes
Follow Frances L.
Unfollow Frances L.
Share Review
Report Review

An excellent way to check on the status on my phone with CheapOair application. I really appreciate today technology.

Date of experience: October 30, 2022
Ohio
2 reviews
0 helpful votes
Follow Walter I.
Unfollow Walter I.
Share Review
Report Review

Reasonable prices and cite is easy to navigate. I have used the cite before.

Date of experience: October 30, 2022
New Jersey
1 review
0 helpful votes
Follow Dan D.
Unfollow Dan D.
Share Review
Report Review

Very good booking process, next time also I will book...
November 29, 2022
Updated review

Very good booking process, next time also I will book my Flight ticket from you

Date of experience: October 30, 2022

Very good booking process
October 27, 2022
Previous review

Very good booking process

Date of experience: October 27, 2022
Oregon
1 review
0 helpful votes
Follow Jess S.
Unfollow Jess S.
Share Review
Report Review

Easy booking cheaper flights navigation of system was rather simple very satisfied with overall experience would recommend this site to anyone flying internationally

Date of experience: October 29, 2022
Washington
1 review
0 helpful votes
Follow Judy T.
Unfollow Judy T.
Share Review
Report Review

It was great for me they are very helpful thank you

Date of experience: October 29, 2022
Tennessee
1 review
0 helpful votes
Follow Aakash P.
Unfollow Aakash P.
Share Review
Report Review

I had a worst experience with these idiots. We booked the tickets with them and they told us airlines changed the time and we asked us for new tickets they keep telling us we will send and we are working with airlines. Never they send us that. Everyday 2 to 3 times I use to call and they use to keep me on hold for 45 mins. Not even one agent will tell there real name. Fraud Fraud Fraud People.

Date of experience: October 29, 2022
CustomerService C. CheapOair Rep
over a year old

Please provide a valid booking number ours is 8 digits the one you provided has 9.

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
See all photos