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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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California
1 review
0 helpful votes
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Love love love this site!
November 30, 2022

Love love love this site! Super cheap flights! I had to book the flights!

Date of experience: November 30, 2022
Georgia
1 review
0 helpful votes
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I really loved the experience and I will recommend

Date of experience: November 30, 2022
California
1 review
0 helpful votes
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Very quick and easy, very impressed with how easy it was to complete my flight

Date of experience: November 30, 2022
California
1 review
0 helpful votes
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Your rate has changed?
December 30, 2022

So Glad they didn't arbitrarily charge my card the extra $300 that my flight went up. These "new" prices are no where to be found until it checks your card... "SCAM" then you call they can't find your info with the number that they text you with so you go through the whole thing again just for them to tell you a price a little lower.
So I say no thanks... yes it's the price and all of a sudden I can have the price that I was supposed to have when I started the reservation? I feel like it was a ID theft waiting to happen. Then he called me back asking what the problem was and said he could give me the regular price I found the first time. There was no way I was giving these people my card information over the phone.

Date of experience: November 30, 2022
Canada
1 review
0 helpful votes
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Excellent!
November 30, 2022

Excellent! Clear, simple, and convenient. It offers a variety of options to choose from.

Date of experience: November 30, 2022
North Carolina
1 review
0 helpful votes
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Was a little nerve racking
November 30, 2022

Was a little nerve racking. I was nervous about paying for ticket, before I RECEIVED flight information flight information. So far it is good. I ask about cost of luggage. Was put om hold after 10min. I hung up!

Date of experience: November 30, 2022
District of Columbia
1 review
0 helpful votes
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First the spirit app isn't responding
December 30, 2022

First the spirit app isn't responding
Second I can't see my boarding pass or any information about my flight
3rd Spirit's system doesn't seem to recognize my r on spiritualeservation

Date of experience: November 30, 2022
CustomerService C. CheapOair Rep
over a year old

Boarding passes can only be issued 24hours prior to departure. To view your booking on Spirit.com at any time, please use the 6 digit airline ID provided on your confirmation page.

Arkansas
1 review
0 helpful votes
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Refund
December 30, 2022

CHeap O air does not allow free cancellation within 24 hours. They charged $50 for cancellation even if you call within hours... Just want to let everyone knows prior to visit their website...

Date of experience: November 30, 2022
Belgium
1 review
0 helpful votes
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AWESOME DEAL THIS TIME OF THE YEAR
November 30, 2022

AWESOME DEAL THIS TIME OF THE YEAR. SMILE. It was a stress free experience, accept what you want on your trip and fly you go.

Date of experience: November 30, 2022
Virginia
1 review
0 helpful votes
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Cheap flights, glad i had the option to choose the nearby airport. Dont so much care for all the additional offer requests like rental and hotel stay

Date of experience: November 29, 2022
Florida
1 review
0 helpful votes
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Good deals, good information and was easy to book the fly.
Good prizes to pick.

Date of experience: November 29, 2022
Nevada
1 review
0 helpful votes
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I will never use this site again!
December 29, 2022

I will never use this site again! Worst ever with pricing and online help. Too many HIDEN charges. Very dissatisfied.

CheapOair attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 29, 2022
Arizona
1 review
0 helpful votes
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Great price and many choices to choose from. Will definitely use again

Date of experience: November 29, 2022
Israel
1 review
0 helpful votes
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So far so good
November 29, 2022

So far so good. The experience was smooth and the choice of vehicles and prices were very good.

Date of experience: November 29, 2022
New York
1 review
0 helpful votes
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When booking on the website it was fast and easy; but the airport of my choosing did not have the cheaper prices: (

Date of experience: November 29, 2022
Washington
1 review
0 helpful votes
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Great help thanks
November 29, 2022

Great help thanks. I always use CheapOair I get my booking on time.

Date of experience: November 29, 2022
Texas
1 review
0 helpful votes
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Booked it 5 months ago and the schedule got changed 5 times. I even have to pay to get another schedule that work for me.

Date of experience: November 28, 2022
California
1 review
0 helpful votes
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They horrible
December 25, 2022

They make mistakes with my fly make me miss my flight then they give me credit for the next fly. I try to used the credit to fly now they ask me to pay extra for it. My previous fly cost 2229.47 now they ask me to pay another 1000$ Extra to book the fly. How's is this possible when it was they fault. Cheapoair but not cheap at all they try to rob us more instead. This is horrible

Date of experience: November 25, 2022
Canada
2 reviews
0 helpful votes
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I am a customer with them more than 10 years ago and I tried to contact them asking to refund me the difference of the tickets I booked as the price went down they don't care and they don't even call on the time I gave to them to call

Date of experience: November 23, 2022
CustomerService C. CheapOair Rep
over a year old

The fare is non refundable and unfortunately the flights that you posted here is for a different flight than what you booked. Our PMP stipulates it has to be on the same airline and same dates, and times, and also must be within 24 hours of making the reservation from one of the major travel sites. Your booking did not meet these requirements.

Illinois
1 review
0 helpful votes
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Extremely Slow Service
December 22, 2022

I gave two stars only because the agent on the phone although slow but was nice, otherwise I would have given one star. I booked airfare from them and immediately realized that I booked for the wrong dates. Modifying would not have been an option because the airport I selected rarely has cheap airfare so I decided to cancel. I first tried their online chat service, waited for 15 minutes and finally got through an agent. They sent a link to my email to cancel. I asked them to wait so that I can check. When I checked the link it did not let me cancel my reservation. I notified the agent but they had already left. I restarted the chat again, waited for 10 minutes and chat session ended automatically, this happened three time by that time I decided to call them. I called their customer service. The wait was about 4 minutes until I started talking to an agent. They seemed helpful but put me on hold for 20 minutes twice. After spending hour and a half on chat and phone I was able to get my tickets cancelled. I get it that tickets can be cheaper by these third party agencies but man cancellation is a hassle. I would most definitely buy directly from airlines going forward.

Date of experience: November 21, 2022
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback, we appreciate it so that we can do better next time.

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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