On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
It's been 40 years since I've flown. CheapOair is so simple to schedule your flight(s).
No me llega el cobro por favor pero si me llega el itinerario
The website was quick and easy to follow. Once I would have choosen a date, I was shown a variety of flights and prices that coincided with my dates so I had a lot of options, which made me comfortable with my final choice. I feel as though I got a really good deal.
Everything has been quick and easy. I found a flight at the price I was hoping to find.
Good fares, very easy to navigate the site. Clear details.
J'ai subis une anomalie dans la case prénom je regrette de ne pas avoir une assistance en français.
Cela s'est arrangé tout est en ordre.
CheapOAir was quite fast in giving me options on which flight to get and also good rates.
Other sites gave me error messages like we just sold out of the last seat at that price, or the price has changed since you began your search. I was glad to get a flight at the price quoted in the beginning.
Web page is very useful, making it easy to compare and select my choice. Great after sale service. Recommended.
This is a rip off I already paid for my seats for returning flight. I have an emergency and need to get back and forth. Last time you get us.
The process for booking a flight and hotels was easy and straight forward. The only issue I've had is the linkage between Cheapoair and Booking.com. The hotel bookings I did through Cheapoair don't show up on Booking.com, even tho there is a reference to that booking being powered by Booking.com. Making that handoff seamless to users would be much better!
Excellent Service. Thank you
The service representative was patient, kind and listen to what I have to say.
Difficult to understand. I had to ask them to repeat several times.
Very easy to book even for me, a very non computer savvy individual! Thanks
I received a call offering seat reservation and service which I accepted. She said she will send an email which after two days I have not received. When I checked my booking, I am being charged more than what has been told to me and only the return trip has seat reservation. I also sent a message thru messenger but have note received any replies
I will NOT recommend CheapOair. They are not updated with Travel Advisories or simple don't have the technology to inform their impacted travelers. They did not inform us of the US Ebola Travel Advisory and since you do not talk to a live person, communication to reroute was not expedited because I had to write an email, wait for New York offices to open, etc. We ended up buying new tickets for the second segment of our journey. I would not like anyone to go through the ordeal my family and I went through.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Our apologies for the inconvenience, we have reviewed your file and we show that Cheapoair sent a minimum of 8 emails first one was Dec 14,15,18,19,20,23 regarding schedule changes and also 3 regarding travel restrictions. They were never opened up until Jan 12 day after you were a no show at the airport for the flight. It is also a good idea to always reconfirm your flight with the agency or the airline directly before travel, in case important information is missed. You can contact the office for further assistance.