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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Easy to use, Customs are easier and faster in Sacramento.
The CheapOair website was easy to use, and unlike some other websites, it was easy to understand what I was getting.
Good experiences in the past. No problems encountered
Everything goo and I was able to get the ticket I wanted.
Great easy to get tickets easy access great ticket prices,
I've always found good offer and recommendation on CheapOair which makes me feel easy to choose
I get help immediately with my booking and used it before. And the representatives are very professional in providing information about my flight.
Easy to follow. Guides us to what we need quickly. I like that the site gives me more than 1 payment option, not like other websites. Will book all my flights here from now on.
I am so pleased with your service! I have been using this platform for my booking for many years now; so far I am satisfied. Any time I encountered an issue, it was able to be resolved quickly and at my convenience.
Keep up the good work!
A bit complex. I did not receive my preferred date of travel and had to resort to an alternate date.
So far it was easy. I had no problems getting my flight reservations.
Es una experiencia de compra en línea fácil de realizar a través de su página web.
Quick and easy and best fares overall. Does the mix and match themselves
The website is really useful, convenient and easy to find flights you needs. Perfect thank you!
Good service and quick response to booking of flights tickets
Good. Lacking information on carry on.everything went fine except for the fact that the airlines do not provide clear baggage policies. The ticket I booked says that 2 Checked baggage pieces are included but carry on or personal items are not included, whatever that means.
Easy to navigate, and easy to assimilate. Thank you
Called & spoke with Glaudio wonderful service rep. He was very knowledgeable and extremely efficient. He owned the call from start to finish.
This is my first time to book a ticket through this website. At first, I was hesitant that it might get wrong. I am happy that it was quick and easy.
Cheapoair has always been my first choice when flying to philippines
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


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