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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Glaudio has been very helpful. I needed assistance with the seating which I could not do myself online.
A very well done support a very Well done experience and support - thanks you
Fast and easy, if you miss anything at all cheap o air calls to inform you if need.
Great user interface. Easy to navigate versus other similar platforms.
Better than the other search engines. Easy to navigate.
Trying to change my return day and it is not working. Calling all the numbers and wont go through.
The website does not always respond well and the flight times are sort of inconvenient...super early or returning too late for me...but my tix are booked.
The website does not always respond well but my tix are booked
Everything in one site, my credit card was declined but still able to keep the reservation and confirmed after updating the card info and recommending it for future travellers.
Very good and fast. Offers very affordable prices!
Easy and cheap! Have used them a few times now. Always works out well
My whole experience from the day i booked my flight. Very helpful customer service.
Very easy to book, I am satisfied. My only problem is that i was not allowed to pay for my bag
Everything went smoothly thus far. Looking forward to book with CheapOair again.
Fair price and easy to work with, communication with client is fast.
By far the worst experience I've ever hab with an flight company...I bough a ticket Qc-Thailand on the 18/06/2023 for 1155.60$ Canadian. Immediately after, I saw that they overcharge my card by about 1400$ (total of 2626$). I even took pictures of the whole buying process so I have proof of the overcharges. I called immediately and they assured me it was a mistake on their part (they admitted to the overcharging) and told me it would take 24-48 to take care of it. 3 days later, no news from them. I called them back and they said they needed a little more time. Now, 7 days later, they still repeat the same thing over and over again without actually doing something about it. DO NOT BUY WITH THEM! The customer service is ABSOLUTE GARBAGE. Everytime I call, a different agent respond and they make you wait on the line for hours.
We have reached out to the passenger to obtain additional information so we can assist with the concern.
My booking is not associated with my account and I cannot easily change this. I cannot change my password. My wife's accoiunt cannot be properly set up with her contact information
You must be signed into your ClubMiles account using your valid email to earn and redeem award points. Please see CheapOair.com/Rewards for more information.
The rep who helped me was very knowladgeable. My only concern was that at times he spoke too quickly which made his accent hard to follow
You make people pay for their seats. You have the respect for the elderly.
Thank You for your feedback. Depending on the airfare purchased, such as Basic Economy, does not include seats or baggage.
It was easy to book and pay through this site.
Thank you!
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We can be reached at 1-646-738-4820 8am -2am EST if calling within the USA, if out side, you must dial the country code 001-646-738-4820. We also have a live online chat link found on our website 24/7.