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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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It was an efficient experience. I was able to search different dates without any problem.
Challenges trying to change an error with my co-passengers last name. Did what they asked 3-4 times, but still hadn't been corrected. Called but had to only leave a voice message and never had a returned phone call back. Days later, did get an email from the 'executive' waivers team and it was finally settled! What a relief, since it took a very long time and much stress to finally get the requested end result. Thank you Executive Waivers team!
EASY TO NAVIGATEAND SIMPLE.support was very helpful when I had questions about seating. The ease in speaking and getting information regarding an account with cheap o air was encouraging.
Everything was OK with the flight I chose. Thanks.
Good so far, if company or airline change anything on this trip,then I will have to cancel
Great service very organized information very good attention to details and prices
I like to book on website. I booked a ticket last year for my mother too.
I always book my flight on this website.
Easy to use online and it shows the different airlines and prices.
Ok except the many pages of add ons i do not want, and a rude woman calling me about the add ons
Very easy to use, with necessary information provided in a concise, navigable way.
Chat is useless, Service is non-existent. Please stop telling customers to call the airlines for changes when you know very well they will send us back to you. This is very annoying.
Navigation on site is a bit tough, but overall service was very good
Quick and seamless! I was using my companies discount services to reserve a flight/hotel/rental for my 5th anniversary. The package plan through cheapOair was within my budget for a short get away weekend. Unfortunately, I was not able to use my Hilton honors rewards to get points but, I did get a room at a decent rate. No complaints!
Great service and good prices. Thank you very much
Hi, I'm trying to pay for something that you never informed me about before I buy my flights. THE SEATS!
I'd like to know and pay for the seats for my seats and nobody has contacted me yet.
Can you please assist me?
Thanks!
Very helpful to our desire to get the most affordable flight and still enjoy the quality service.
Great price and i will use your guys again. Payment was easy and I used affirm! Thank you
Like a member of cheapoair. After receiving their payments Goodluck if you need customer service assistance. They suck!
We have reached out to the passenger to obtain additional information so we can assist with the concern.
I just love YOU :) Everything is fine. Will recommend you for sure.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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We have reached out to the passenger to obtain additional information so we can assist with the concern.