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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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WHEN FIRST PURCHASED TICKETS, AGENT WAS VERY HELPFUL. PRICES FARE. TODAY I WENT TO SELECT SEATS AS AGENT TOLD ME WOULD BE NO CHARGE TO CHOOSE ON LINE. AND I CALLED 3 DAYS PRIOR AND THAT AGENT TOLD ME I COULD CHOOSE SEATS ON LINE AT NO CHARGE. TODAY I TRIED AND COULD NOT. CHECKED WITH AGENT ON CHAT.THEY TOLD ME THERE WOULD BE A CHARGE IF DONE ON LINE.
SUPER easy!
Great on every level!
I am really excited about my trip!
Good customer service overall.
Good representative and very patient with
Poor service has just cost me $183 in additional fees due to online chat agents ignoring my problem.
The staff making sure they keep me update of my trip
Trying to upgrade and not succesful. COULD NOT GET A RESPONSE FROM Helen on your chat mode. Whole experience was frustrating.
Fairly easy to book online but do not see option to upgrade to first class.
Your sales rep was very knowledgeable and helpful to my needs. Your sales rep was a kind person and understood what I needed. Your sales rep got me the best deals that I could afford and went out of their way to make sure I was pleased with the arrangements that were offered and made on that date.
I talked to Willa about making Seat Reservations for my sister's flight and she did an outstanding job in getting this task done for me. She went way beyond satisfactory! What a great employee you have!
Thank You!
Good experience so far. I will use you again in the future if I travel somewhere.
Very good & will use cheapOair again in the future
Great prices and great service. I called today to extend my return flight and was given much help. I was reassured that they could help me and they did. I am a very happy customer.
Easy and more payment options.i will choose to use this business again
Very good service and very reasonable fare. Great appreciated.
Good so far stay tuned have been a customer for many years
Super service. These folks work hard to please everyone
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members