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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Good customer service. Treated me like a customer who had a real issue with another call.
Not that much effort, but experience was okay. The code of MAY23 was not applied for signing up for text messages, but I still received a discount on my purchase.
Comparatively easy to follow website. Easy to understand. Good deals offered,
The agent was very helpful and experience in working with my questions
I was charged 30 omani rials for something after the booking I'm not sure why. Or did I have to pay to join the airmiles club?
Still trying to obtain a boarding pass. Automated customer service not helpful
Spoke with a horrible representative that CheapOair should really fire. Would not give me his name.
I have always booked with CheapOair and never had a problem.
It is always easy
Could not add a car. Said timed out refresh but kept getting the same message.
Fast and easy. Overall experience is Very Satisfactory
Ok *******
Will I receive a bar-code to check in?
Easy site to use. Though when applying from Guyana it insists on a state name in the payment address and won't let you progress without one! Guyana doesn't have states!
Nice flight with good flight attendants. Their route is okay, and layovers are minimal compared to their flights enroute to similar locations.
Good but the website changed the price at the last minute.
I need my first name changed to Virginia not Ginger and Bentio could not help at all. And Alaska told me that Yawl is supposed to help and change that. NOT GOOD SERVICE. I HAVE USED YALL EVERY TIME I TRAVEL NOW, I NEED TO BOOK SOMEWHERE ELSE.
Always easy to use, and happy with the prices I find! I do not know what my points are used for however!
Very easy to understand website and book my flight.
Love it and i've been booking with you guys for a while
I've been using CheapOair for the past 10 years and has never failed.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members