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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Arizona
1 review
0 helpful votes
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Great!
June 28, 2023

Great! Awesome prices and deals! Thank you! Very easy to use website.

Date of experience: June 28, 2023
South Africa
1 review
0 helpful votes
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Bit of a problem with seat bookings otherwise good
First time we have booked with you and appreciated the choice of airlines.

Date of experience: June 28, 2023
Georgia
1 review
0 helpful votes
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Customer service is slow and unresponsive. My flight information changed and I could not review the changes before they were made.

Date of experience: June 28, 2023
TT
1 review
0 helpful votes
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Thank you this was excellent
June 28, 2023

Thank you this was excellent. Very easy to navigate and user friendly.

Date of experience: June 27, 2023
New Zealand
1 review
0 helpful votes
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My first to trael with China airlines. I always book my fares through cheapOair. All good.

Date of experience: June 27, 2023
Philippines
1 review
0 helpful votes
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All good
June 28, 2023

All good. Fifth time I have used CheapoAir. Easy to book and fares are competitive

Date of experience: June 27, 2023
New York
1 review
0 helpful votes
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Good organization
June 27, 2023

Good organization. It was so fast to understand the booking system on internet.

Date of experience: June 27, 2023
Philippines
1 review
0 helpful votes
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All good, smooth transaction
June 27, 2023

All good, smooth transaction
Affordable and fast service

Date of experience: June 27, 2023
Botswana
1 review
0 helpful votes
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Very good but I need to have access to a wheelchair.

Date of experience: June 27, 2023
Maryland
1 review
0 helpful votes
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I was a very good helpful
June 27, 2023

I was a very good helpful
I will continuo having this service

Date of experience: June 27, 2023
Texas
1 review
0 helpful votes
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My experience was great, I had no problem whatsoever, I will be coming in the future for my flights

Date of experience: June 26, 2023
Indiana
1 review
0 helpful votes
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Easy and fast for my first experience using online booking.l have a good choosing a schedule to fly. Thank you

Date of experience: June 26, 2023
California
1 review
0 helpful votes
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Great experience, the best price, and a good airline. I got good customer service and the best price in the peak season.

Date of experience: June 26, 2023
New York
1 review
0 helpful votes
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Cheapoair is always realizable and easy. It gives you a price and when you check out that's what you pay

Date of experience: June 26, 2023
Colorado
1 review
0 helpful votes
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I like Cheap-O-Air
June 26, 2023

I like Cheap-O-Air. Good service and the best prices.

Date of experience: June 26, 2023
Texas
1 review
0 helpful votes
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I had an international flight booked traveling with 2 kids- they didn't bother to mention that the ticket I was buying had airport changes on the layover. Basically travel from DFW land in Miami - find your own transportation and get to Fort Lauderdale for the connecting flight. The $50 dollars I thought I was saving was not enough to even pay for the Uber ride. That wasn't all. I had to pay for 4 bags twice doubling my expense on bag fees because the way the flight was set up was two separate flights not one continuous flight with a layover- they never disclosed this. I initially saved $50 on the ticket but it costed me an extra $450 to make the trip. Im not counting the head ache all this created when I discovered at the airport what was going on. I have made several call to try to get them to cover my Uber fee or extra bag fee in vein. If the rep doesn't hang up on me - I get promises for a call back that never happens. Save your sanity and money- DO NOT USE CheapOair

Date of experience: June 26, 2023
CustomerService C. CheapOair Rep
over a year old

The flights on the availability screen did show the airport change and this was booked online by you. We never received a call even over a week later from the booking date to try and make the changes prior to the June 23 departure. If you need further assistance please call our office or use the online live chat link.

Guyana
1 review
0 helpful votes
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Fast and reliable
June 26, 2023

Fast and reliable. Also the cheapest so far. Thank you.

Date of experience: June 26, 2023
Israel
3 reviews
0 helpful votes
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The operator was very thorough, considerate and patient. Thank you.
However, approximately two days later, we were awoken by a different operator, calling from the US to confirm specific seating details of our journey's first and last legs. Unfortunately, he did not take into account the time difference between our two countries. He called at 4:00 am.

Date of experience: June 26, 2023
California
1 review
0 helpful votes
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CheapOair is the best
June 26, 2023

CheapOair is the best. Your agent was helpful, polite, and, above all resolved my request quickly. No significant waiting. That's why I keep booking with CheapOair.

Date of experience: June 25, 2023
Tennessee
2 reviews
1 helpful vote
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Thank you for your help in making the trip easy to book I appreciate it

Date of experience: June 25, 2023

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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