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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Hi, I like Cheapoair, I recommend purchasing tickets from it for more than 10 years, but this ticket I face many difficulties, we had war in Jerusalem where I stayed when i left US, i described to your agent that me and my handicapped spn missed the flight, young men attached the police office and killed 2 of them. The army blocked the area that day and did not allow us to leave to Amman. I ended up purchasing to tickets and paid 1260 $, I kindly hope to recieve some refund from you. Contact me at my Phone # *******734,
I will be in US oct 20.
I'm having trouble getting the seat Ive chosen. I need an isle seat due to knee injury.
Thank you for your feedback. Please contact our representatives through our call center or our online chat option if you need asssitance with aisle seats.
Everything was good and I love the experience and traveling with you guys
It didn't apply my club miles I contact customer service he said I had to send an email asking about it
I received a message that I supposedly booked a rental car for $700 something $. I can't find it and never booked that. I hope I don't get charged for something I didn't book.
Other than that, I am happy so far with the airline booking.
I received a message that I supposedly booked a rental car for $700 something $. I can't find it and never booked that. I hope I don't get charged for something I didn't book.
Good prices and service with numerous choices and price variety.
Thanks a lot for your consideration i glad to work with you
Great job love cheapest keep up good work thank you
It was easy and affordable. I've never used this service before. However, I hope it exceeds my expectations!
I love the prices and the convenience of booking..
Always a pleasure to work with Cheapoair it is easy to make the reservations
No problems with booking. No problem with booking at cheapoair.
Good experience purchasing my flight tickets from Charlotte to my home town Villahermosa
Thank you so much for your assistance
It is not user friendly while choosing seats. It should be easy not complicated like a puzzle.
Thank you for your feedback. We are always looking to improve our services. We appreciate you taking the time
Pretty good so far, except for not being able to book luggage at the same time
Nice and easy but now I'm having trouble finding my trip on the website.
Incomplete purchase like fifteen thousand times even though I corrected it.
Thank you for your feedback. Customer has been assisted and ticketing complete. We appreciate you taking the time.
So far, so good! Booking was done in a timely manner and Customer Service filled me in on all the details of my booking and additions.
In June 2023 I booked a round trip airline ticket and rental care for 6 days stay in Spain in October (11-17) 2023 through CheapOair. Due to an emergency, I returned on October 14,2023. CheapOair was unable to assist with flight scheduling for the dates on which I needed to return. CheapOair cites a "policy" for a third party agent as prohibiting a refund on the car rental. The actual car rental agency informed me on site it would be willing refund me the days not used, but could not because CheapOair arranged the booking. I made my own return flights booking for October 14. At initial booking, CheapOair charged me a "flexible ticket" fee, but all arrangements it made proved inflexible. CheapOair's services provide no added value, nor are myriad "policies" applicable to CheapOair's bookings made transparent to on-line customers in advance of actual booking and payment.
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From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We have reached out to this customer regarding this concern.