On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Stop the hard sells. I like the service you provide but resent being pestered to buy additional items I do not need or want.
Some one change my ticket, now I have a hour layover and before I had two hour lay-over what happen?
Thank you for your feedback. This would be due to a change in the airline flight schedules which we do not control.
My complaint is the way the system keeps trying to get more purchases by confusing issues; such as buying baggage by showing one personal bag free and then offering to buy a checked in bag as if no check in bags are allowed free when in fact one bag is. Honesty and ethics demand YOU show what is already included instead of making it look like a purchase is necessary.
Shame on you for your deception, which is nothing less than lying and fraud.
We have reached out to this customer to address their concern.
All good except the long long journey. There were no choices
Thank you for your feedback. We appreciate you taking the time.
All good except the long long journey.
Great deal, easy to apply,good and affordable price.
Great choice for any travel plans, check them out abd you will be agree with me
Easy process to buy tickets. Plenty of options to choose from.
I had made a very bad experience through this not reliable company Cheapoair I booked with the knowledge of the customer service on the phone my tickets through this company paid over $5370 to fly with my 4 kids to see my family after long 4 years and when I arrived after 6 hours long drive to Calgary to depart next early morning the airline denied our flights we couldn`t board it was the most bad night mare we went through we still didn`t received anything from this company back not any refund $0 or any credit towards new bookings I`m still waiting of them to reply but nothing happening I would never recommend this company to anyone to book their flight tickets here very very disappointed and frustrated of the big amount of money we just lost of wrong and not truth information to fly and got denied can`t still believe it didn`t see my family in so long its a nightmare this company need to get shut down. Plus not to mentioned about my cellphone bill di reach someone of the customer service its not a toll free number I paid over $300 for the bill to talk after so many months to someone but still nothing unbelievable crazy and no one is telling the truth on the phone even talked to managers but still no answer, no money refund or any credit towards new tickets.
This is being reviewed.
Just click click click. Super easy. The car was half the price of Hopper
Cheapoair is very nice and amazing. The flights are listed in categories to help you decide which flights are convenient for you!
Excelent eficaz y rápido te dan las mejores ofertas
Easy process. I am reserving a 5 star until I have actually taken the trip.
Wonderful experience, excellent customer service, and useful information for the future.
Reasonable prices, easy booking, always use this app.
Booking straight forward, except check-in baggage cannot find where to add
It was the best price I could find and Easy booking!
Really good service and easy to yo any step in the way
Prompt and personal service. CheapOair offered the be price and flight times available.
So far experience has been great. Found a decent flight at a really good price.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.