Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of CheapOair

CheapOair

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate CheapOair?
grey stargrey stargrey stargrey stargrey star

CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

We monitor reviews for authenticity

Bermuda
1 review
0 helpful votes
Follow Marie V.
Unfollow Marie V.
Share Review
Report Review

Lot's of issue while making booking payment issue and quite expensive as well

Date of experience: December 13, 2023
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. We appreciate you letting us know.

North Carolina
1 review
0 helpful votes
Follow Mary W.
Unfollow Mary W.
Share Review
Report Review

Always a great deal with friendly efficient staff!

Date of experience: December 13, 2023
Turkiye
1 review
0 helpful votes
Follow Joseph H.
Unfollow Joseph H.
Share Review
Report Review

Great place to buy overseas tickets
December 13, 2023

Great place to buy overseas tickets. It has been few years that I have been buying my international flights from you. 3 years ago had to change my dates traveling from Atlanta, Ga USA to istanbul Turkey and really received a lot of help and support. Thank you

Date of experience: December 13, 2023
District of Columbia
1 review
0 helpful votes
Follow Shabnam A.
Unfollow Shabnam A.
Share Review
Report Review

You will see random extra after booking your ticket. They charged me for a seat without my approval, when I called to inquire they said "it's not refundable" and then an hour later they changed my seat to the back of the plane WITHOUT MY APPROVAL, after charging me $70 extra! Is this a joke? Still have no been refunded for seats. Fraudulent activity going on with CheapoAir.

Date of experience: December 13, 2023
CustomerService C. CheapOair Rep
over a year old

We have reached out to this customer regarding the expressed concerns.

Florida
1 review
0 helpful votes
Follow Judy X.
Unfollow Judy X.
Share Review
Report Review

Flight arrangements went smoothly
December 13, 2023

Flight arrangements went smoothly. Will try Cheap o Air for arrangements in the future and would recommend to others.

Date of experience: December 12, 2023
Illinois
1 review
0 helpful votes
Follow Cath E.
Unfollow Cath E.
Share Review
Report Review

Very good booking service good customer service and friendly.

Date of experience: December 12, 2023
Virginia
1 review
0 helpful votes
Follow Victoria L.
Unfollow Victoria L.
Share Review
Report Review

It was easy and efficient
December 12, 2023

It was easy and efficient. Very good customer service

Date of experience: December 12, 2023
Australia
1 review
0 helpful votes
Follow Eugene T.
Unfollow Eugene T.
Share Review
Report Review

Thank you for the good services thank you for my booking

Date of experience: December 12, 2023
Japan
1 review
0 helpful votes
Follow Nancy D.
Unfollow Nancy D.
Share Review
Report Review

Great Service.!
December 12, 2023

Great Service.! Excellent! No Problem in all things. They accept and give solution to all my inquiries with patience and kindness. Good Work Guys. I will refer your website with my friends and relatives.

Date of experience: December 12, 2023
Texas
1 review
0 helpful votes
Follow Danielle V.
Unfollow Danielle V.
Share Review
Report Review

Easy to navigate and get better deals in such a short time.

Date of experience: December 11, 2023
Florida
1 review
0 helpful votes
Follow Kimberly L.
Unfollow Kimberly L.
Share Review
Report Review

It keeps wanting me to add the app but I already have the app!

Date of experience: December 11, 2023
Florida
1 review
0 helpful votes
Follow Samuel N.
Unfollow Samuel N.
Share Review
Report Review

It's always easy to navigate cheapoair.com, I'll always recommend Cheapoair.com to family and friends.

Date of experience: December 11, 2023
Canada
2 reviews
0 helpful votes
Follow Ed L.
Unfollow Ed L.
Share Review
Report Review

For years, always prefer this site
December 11, 2023

For years, always prefer this site. I know my way around the pages, lol.

Date of experience: December 11, 2023
AE
1 review
0 helpful votes
Follow Marilyn G.
Unfollow Marilyn G.
Share Review
Report Review

CheapOair is one of the best online booking systems and I always use it for any kind of booking. It is user-friendly, flexible, and value for money.

Date of experience: December 11, 2023
Illinois
1 review
0 helpful votes
Follow Will T.
Unfollow Will T.
Share Review
Report Review

Never traveled by Air France through cheap air. However, i had a little issue with the layover, so the staff helped me a lot and solve my issue very fast with great conversations. I appreciate that. I recommend to all CheapOair.

Date of experience: December 10, 2023
California
1 review
0 helpful votes
Follow Danielle E.
Unfollow Danielle E.
Share Review
Report Review

The only problem is that, when I called it is hard to understand your representative, because their English language its really bad, you should hire Americans with good english skills.

Date of experience: December 9, 2023
Singapore
1 review
0 helpful votes
Follow Ethan W.
Unfollow Ethan W.
Share Review
Report Review

So difficult to add baggage!
January 3, 2024

So difficult to add baggage! Totally not friendly!

Date of experience: December 9, 2023
CustomerService C. CheapOair Rep
over a year old

We provide the baggage policy directly beneath the flight you choose so you can review it before submitting for purchase, it is also again displayed on the booking page. After purchase, Baggage can be added on the airline website using the 6 digit airline ID. If you still need assistance, please contact customer service as they will be happy to help.

Alabama
1 review
0 helpful votes
Follow Erica F.
Unfollow Erica F.
Share Review
Report Review

I recently booked a Roundtrip flight using cheapoair from New Orleans Louisiana to Memphis,TN. On the website it was listed as a one-way ticket with a layover in Orlando, FL. Prior to check in, the airline emailed regarding bags. I proceeded to pay for bags but found inwas being charged twice for both legs of the flight. I called the airline and was asked if I booked via a 3rd party. I replied yes and made them aware it was via cheapoair. They told me contact the 3rd party to pay for bags because they booked 2 non-stop flights to create the route as there is no route from New Orleans to Memphis and to avoid paying for 2 checked bags they would have to take care of it. I then called cheapoair, relayed this news and only got the run around. The representative denied this and said that I booked the ticket and to defer to the airline. I said I booked a rounstrip ticket not 2 nonstop flights. This was your company's doing so how can we fix this and so im not paying 120 for bags when the flight was only 116. The agent did nothing, did not take accountability or responsibility and I will never use this service again. How do you CREATE a route, selling it as a layover when it's not! 2 non-stop flights that the company created to get a sale then not take responsibility for this action. I also went to the airline's website to ensure this was true. It in fact is. There is no one flight with a layover from New Orleans to Memphis.Only 2 nonstop flights that can be purchased separately which I did not do. The agent told me his name was trey, I do not believe this to be true either. Again. I will never use this service again.

Date of experience: December 9, 2023
CustomerService C. CheapOair Rep
over a year old

This has been reviewed. We are sorry to hear that your experience was not satisfactory. But you booked this online and a roundtrip you have to pay for bags each direction. Bags cost $60.00 each way on Spirit airlines and the bag policy was listed there when you booked the flights, Even if you booked with someone else, you would have to pay for bags there and back.

New Zealand
1 review
0 helpful votes
Follow Marilyn S.
Unfollow Marilyn S.
Share Review
Report Review

Good, reliable and very excellent customer experience

Date of experience: December 9, 2023
Virginia
1 review
0 helpful votes
Follow Donna Q.
Unfollow Donna Q.
Share Review
Report Review

Love this application, it does exactly what it says cheapest air fare on the market. Can't wait until my next trip to Vegas

Date of experience: December 9, 2023

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
See all photos