Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Muy chévere muy amigable la web y rápida también intuitiva
I don't like how u automatically add a bag price into my flight. I was not going to take a bag but now I have too cause u automatically charged me for it
Excellent service; app very easy to use. Very fast response.
Easy and fast. The flights are nonstop and helps to assure that I arrive quickly.
A little bit complicated. Takes time to get used to the system.
Been with 10 years. Always have excellent experience. Thank you
I very happy for your take care and hope you to take care again
The booking was somewhat straight forward. The first booking didn't go thru because the offered flight was not available. However, a new flight with very similar dates and times was suggested, but unfortunately no upgrade to standard economy was available.
Easy to use. Competitive prices.
A lot off fllowup emails. Hopefully as easy to contact if thing don't follow the plan.
It's been great, I was able to buy a straight flight to visit my family
Easy to scan for flights and found good pricing.
Thank you.
MUY BIEN TRABAJAMOS CON CHEAPOAIR CASI 8 ANOS DIFERENTES EXPERIENCIAS
TIENEN LOS MEJORES PRECIOS DEL MERCADO
Ease in booking, wide range of airlines to select on travel schedule and fare
It's quiet easy and convenient when book the ticket
Easy and great choices to select and no feeling to being committed.
I've booked and got the confirmation number and I got the email from CheapOair after two day of booked.My flight ticket is not confirmed on nearly on time.I lost the time.The CheapOair need to send me early which mean I can change my flight and do whatever I want.too bad.
Great services.it is easy and quick to book airtickets.
But not for Car Rentals. I have experienced with car rental to Phoenix airport on Jun 2023. When we arrive there, my booking is canceled and i have to pay expense.
Excellent to buy cheaper ticket for emergencies
I do not understand why am I am here charge for extra if I Do Not want it
What is my situation with the flight
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

