On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The site was simple to access, and lots of booking opportunities were available
Where is my ticket and price terrible! I was charged more. Tried to cancel the whole thing wasn't even an hour later was going to get charged $34.75. I tried to chat with your online people explaining I am a female, not a male. Avery said he changed that. But I don't know where! I believe I've been scammed
Very smooth and easy for booking for hotels and flights I prefer others also can avail this option
Easy to book. Price is affordable. The flight duration is too long though. I hope flight duration can be reduced to something less than 10 hours.Also I suggest you have or offer direct flights to Kelowna/Canada.
Multiple times I would be paying for my tickets and then your website would say they are no longer available. It took me hours to actually purchase tickets.
Your feedback is very important to us. We appreciate you taking the time to let us know.
Seems fine. Thank you very much for making this an easy experience.
Everything was great. Easy to use and reliable. Quick and straight to the point as well
Your agents charged us a rebooking fee after we booked a 12:35 FLIGHT from
Lax to SJC because Royal Caribbean Air 2 sea told AAA our travel agent that they could not get us from the ship to the airport to make that flight and that we had to find a later flight which your agent did. This all happened within 2 hour time frame. I think that good public relation of CheapOair.com it would nice if they reimbursed us the rebooking charge. Thanks for reviewing this message.
George Blum
P.S. Please respond
I suggested every one about cheap o air really good service thank you
Good app to purchase your tickets for first time. It's a great experience with it.
I am so satisfied with your page,it´s pretty easy to buy the tickets and to see all the necessary information about the flight. Besides, you have this app which shows you all details at any moment.
A very good experience, except that I do not understand why selecting a seat as required results in an amount. Do passengers pay for seats separately?
A dependable web site I would be a loyal customer thanks for the prompt service. Hope to be in touch with
Good experience. The experience is worth it. No challenges on logging in and getting the booking confirmed
Good experience easy and quiet comfortable to book tickets with cheap prices
So far so good. This is the first time I'm using this site and services so as of now my experiences is good and I'm waiting on the end result.
Easy to use i will recommend, I will use again. No problems here.
So unprofessional and being overcharged with no explanations
For any billing concerns please contact the office and speak with the accounting department. Our apologies for the inconvenience.
Excelente muy buena y más la atención y respuesta de la aerolínea
Its convenient to book and purchase ticket. I will book again on cheapoair on my next travel.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
It has been changed in our system so you won't see it. But you can check on the airline website if you would like for verification.