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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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They did said when i made the booking that i needed my full name so i didn't include mely middle name. Also they did NOT INFORMED ME THAT BAGGAGE NEEDED TO BE PAID SEPARATELY! Im flying to Guatemala but must make a stop so i have to pay four times for luggage! That is absolutely RIDICULOUS! EVERYTIME I CALL CUSTOMER SERVICE THEY TRY TO SELL AN ADD ON TO MY BOOKING
Your company is so busy advertising and overselling, you forgot to do your primary job of actually booking our flights
Your flights were booked, confirmed and ticketed the same day you booked Feb.14 looks like you went to the airline website and tried to use the Cheapoair confirmation which does not work on the airline website therefore you thought you didn't have a booking.
Very good Website and cheap plane ticket.
I will recommend the cheapOAir
Don't agree with the charging in US $. I'm in Thailand using a Canadian Credit Card. There is better exchange rates. Otherwise the service here and in the past has been OK.
Bad service the worker he keep try to let me buy some thing I don't want
Thank you for your feedback.
Wonderful, easy experience. Carter was very thorough and very informative.
It was very easy to book our vacation to st thomas
Fees are too expensive for the current economy. Paying for seats and luggage along with the ticket price is a bit much.
Easy to maneuver through website the flight times aren't that many for me to choose. (Non stop)
I purchased a ticket for $566.77 on CheapOair, now with that been said my card was charged under CheapOair $550.67 $4.95 and $16.10 my card was also charged under Sprite airline for $550.67. I've reached out to CheapOair multiple times to no avail or solution. They gave me a date that the reversal should be reversed and nothing happened. They keep giving me the run around telling me to call my bank. I've spoken to my bank directly and my bank said it CheapOair needs to release the funds "reversal of funds".
For all the people that are working on a budget please do not purchase from CheapOair they will double charge you and tell you they have the issue of priority in hopes to ease your frustration. Book directly through the airline. Don't trust these people.
Subtract my star, I had no other choice but to click that one star. They don't deserve any star. I'm so pist and frustrated with CheapOair.
Thank you for your feedback. Our representatives have spoken with this reviewer regarding his concerns. Our apologies for your experience.
Booked a ticket and 3 days later wanted to cancel $727 they refunded me $295.and charged me $50 IDK
Thank you for your feedback. We are sorry that the experience did not meet your expectations. As an agency we must abide by the rules set by the airline.
So amazing and comfortable so I like it great job
The cheap Pair staffs are helpful staffs so keep to up the great work
Spontaneous processing system online. Multiple options presented instantaneously.
This is my first time and am still have issues based on my ticket
Good and quick very helpful, no problems so far, so far so good
Misleading information which lead to my flight cost doubling
Thank you for your feedback. We regret that it was not a satisfactory experience
Atención y muy recomendable para los clientes de este lugar 10/10 en mi opinión Gracias y espero regresar pronto que tengan un excelente día etnelexE
Excelente análisis y seguimiento con su paciente para ver qué tipo es el correcto para la evaluación del proceso
52 years booked 100s of tickets, I have never been scammed in my life, but on this website. If you want to pay 90% of your ticket in cancellation fees, these are your number one travel agency!
You were traveling to Doha on an international fare, ticket cost was $592.00 (this is less our 25.00 service fee which is non refundable)the airline has a canellation penalty of $148.00 that is a fee mandated by the airline and not us. Our service fee was $50.00 and we do provide all the fee's in our terms and conditions. Our apologies for the inconvenience.
Good service. ALTHOUGH I opt out of the addons and the rep was a little pushy on wanting me to add them. No means no really
Easy to get tickets, I have received all the information in due time
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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Thank you for your feedback. We provide the baggage policy directly beneath the flight you choose so you can review it before submitting for purchase, it is also displayed again on the booking page. In addition, we also inform that the name on the ticket must read exactly as it does on your Passport or valid ID. We regret that it was not a satisfactory experience.