Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
You didn't charge me for choosing seats, did you?!?
Perfect so far, nothing negative to say, all good so far
Thank You so much for keep updating the status of my flight. Job well done
Very helpful. Still confused on my baggage. I have x2 23 kgs and x1 Carry On? Just can't see that confirmation but I have for my flights and seats, where is confirmation on my baggage.
The sales man entered my name wrong and then he refused to correct it.My name needs to read as follows:-
JOSEPH NGUI MWAU NDOLO.It should read that way to reach my name on my passport!.Please correct it and delete the "Dr".
The sales man,Philippino I guess,who had very poor communication skills and at times his accent was hard to understand was also unfriendly especially when would ask him to repeat what he just said.it is 16 days now since I have been asking you people to correct my name so that it reads the same as on my Passport but no response to this day. I would never again book a flight with CheapOair, never and neither any one in my family and friends.You people totally irresponsible and don't care about customers.
It is generally difficult to understand these
My name the wrong
Bad policy for cancel and refund. Bad policy… 30 days-60 days refund and had to be reminded many times but still received a refund. Initially said 7-14days refund and then I reminded many because over 14days… and then they tell me watting refund for 30days-60days
Thank you for your feedback. The refund has been requested from the airline and can take 1-2 billing cycles to appear as a credit back to your account depending on your bank or financial institution.
I thought I was getting a good deal of a trip. The site somehow got my daughter's name erroneously, when I asked them to correct her name, they said they'll have to charge me for making that correction. I thought it was rude of them to make me pay for their mistake, and I decided that cancel the trip. Although I canceled half an hour after the purchase, meaning within the 24 hour window for cancellations they still charged me $50.00 as cancellation fee. Needless to say I'm never going to book with Cheapoair.
We have reached out to this customer regarding her concerns
Thank u and great listen very well was very helpful
Excelente todo el proceso muy rápido lo recomiendo 100%
Good and knowledgeable help desk and was grateful for the help booking my flight. Took time due to technical issues but was finally resolved by the customer service team. Overall it was great
Thank You! We appreciate your feedback and look forward to serving your future travel needs
Fast, Easy, and affordable. I will definitely use CheapOAir next time I need travel help.
Website was easy to use, I will use it again. Received lots of notifications.
Was able to get a bit cheaper flight. It is unfortunate that when we book another ticket for the same flight there was a price increase
CheapOair just gets worse over time. I've used this app for over 5 years. In the past, it allows the passenger to use points and redeem for either an e-gift card or directly to a new booking. However, since last year, those points became unable to redeem. I have ******* points that equals to a few hundred dollars that cannot be redeemed and used. I contacted their customer services a few times and they can only copy and paste general instructions on their website that doesn't work in reality. Do not waste money to book from them.
Hi my name is Priscilla here um did I already paid for my flight for tomorrow morning
Easy to process our flights and cheaper than other sites. Thank you!
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


Thank you for your feedback. We have reached out to this customer regarding their concern.