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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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Easy to find flights I recommend cheap air I will say one of the best web to find your flights.

Date of experience: April 24, 2024
Texas
1 review
0 helpful votes
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Awesome love how fast and quick to find trips and booking

Date of experience: April 24, 2024
Switzerland
1 review
0 helpful votes
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The officer was amiable and helpful. He helped me find the best seats for my four flights.

Date of experience: April 24, 2024
Illinois
1 review
0 helpful votes
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Very good service
May 7, 2024

Very good service. Prompt help and so much kindness with the customers.

Date of experience: April 24, 2024
New York
1 review
0 helpful votes
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Excellent services, very helpful, understanding the mishap

Date of experience: April 24, 2024
Florida
2 reviews
0 helpful votes
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Very good Customer service and it's my continuous experience

Date of experience: April 24, 2024
Virginia
1 review
0 helpful votes
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A bit confusing seat assignment options
May 7, 2024
Updated review

A bit confusing seat assignment options. Also, the services were confusing.

Date of experience: April 23, 2024

A bit confusing seat assignment options
April 25, 2024
Previous review

A bit confusing seat assignment options.

Date of experience: April 14, 2024
Cyprus
1 review
0 helpful votes
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Cheapoair is always on point!
May 7, 2024

Cheapoair is always on point! Never ever have had any issues with them!

Date of experience: April 23, 2024
Illinois
1 review
0 helpful votes
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No problem booking know what you are looking for. Then it is easy.

Date of experience: April 23, 2024
Virginia
1 review
0 helpful votes
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Flight I booked was cancelled and I was not notified. My flight booked for July 17th was cancelled. I was moved to a flight on July 15th. I did not receive notification from CheapOair or the airline. I also contacted CheapOair multiple times to confirm the flight. I FINALLY got an update on April 23rd when I contacted CheapOair. The airline had confirmed multiple times that my flight number and date were not valid. This has created a major problem in my travel plans.

Date of experience: April 23, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. Our representatives are assisting this reviewer regarding their concerns.

Florida
1 review
0 helpful votes
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Great experience and it was easy to get to where I needed to be

Date of experience: April 23, 2024
New York
1 review
0 helpful votes
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Booking my fright with the price seen was quick and convenient.

Date of experience: April 23, 2024
Israel
1 review
0 helpful votes
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הנהדר גישה נוחה השיחה עם האתר היתה ידידודית ונוחה.

Date of experience: April 23, 2024
Ohio
1 review
0 helpful votes
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Excelente servicio me gusta porque adquirir vuelos muy económicos

Date of experience: April 22, 2024
Arizona
1 review
0 helpful votes
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Trouble with credit card, my fault not yours, annoying

Date of experience: April 22, 2024
Philippines
1 review
0 helpful votes
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Your customer service staff Mr Fay is very accommodating. And he made it easy for me to booked my preferred flight schedules / itineraries. Keep up the good job. God bless.

Date of experience: April 22, 2024
New Mexico
1 review
0 helpful votes
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Easy to book and the website is excellent!
May 7, 2024
Updated review

Easy to book and the website is excellent! Easy to book and user friendly website

Date of experience: April 22, 2024

Easy to book
April 26, 2024
Previous review

Easy to book

Date of experience: April 16, 2024
Wisconsin
1 review
0 helpful votes
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Great experience
May 7, 2024

Great experience. I received the best pricing for the flight I wanted and it was at the dates and times that best fit my schedule.

Date of experience: April 22, 2024
Florida
1 review
0 helpful votes
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Thank you, very easy it was fantastic. Thank you., I'm not sure what else you want me to say other than it was easy as I said, and everything went accordingly as I said, thank you once again as I

Date of experience: April 22, 2024
Kenya
1 review
0 helpful votes
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Convenient and satisfied with the booking process.

Date of experience: April 22, 2024

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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