Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Awesome love how fast and quick to find trips and booking
The officer was amiable and helpful. He helped me find the best seats for my four flights.
Very good service. Prompt help and so much kindness with the customers.
Very good Customer service and it's my continuous experience
A bit confusing seat assignment options. Also, the services were confusing.
A bit confusing seat assignment options.
Cheapoair is always on point! Never ever have had any issues with them!
Flight I booked was cancelled and I was not notified. My flight booked for July 17th was cancelled. I was moved to a flight on July 15th. I did not receive notification from CheapOair or the airline. I also contacted CheapOair multiple times to confirm the flight. I FINALLY got an update on April 23rd when I contacted CheapOair. The airline had confirmed multiple times that my flight number and date were not valid. This has created a major problem in my travel plans.
Great experience and it was easy to get to where I needed to be
Excelente servicio me gusta porque adquirir vuelos muy económicos
Trouble with credit card, my fault not yours, annoying
Your customer service staff Mr Fay is very accommodating. And he made it easy for me to booked my preferred flight schedules / itineraries. Keep up the good job. God bless.
Easy to book and the website is excellent! Easy to book and user friendly website
Great experience. I received the best pricing for the flight I wanted and it was at the dates and times that best fit my schedule.
Thank you, very easy it was fantastic. Thank you., I'm not sure what else you want me to say other than it was easy as I said, and everything went accordingly as I said, thank you once again as I
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


Thank you for your feedback. Our representatives are assisting this reviewer regarding their concerns.