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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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First time customer thanks for a great price and experience.
I can't get an itinerary to save my life. I've requested twice via the website and once via your chatbot and still no itinerary. All I get is an email with a link to the website. That is NOT an itinerary. I have nothing that confirms my seat selection, or that I paid for baggage, or the times or anything like that... unless I log into my account and look at it online. This is not always convenient or even feasible. I need backup.
Arnold was very helpful and professional. Everyone was check double check all was properly explained to me. I can't complain
Good experience, apart from the adds which interfered with the booking, and a second request for my travel itinerary and confirmation.
Seat selection should NOT cost anything! Although it's not you, Fronter Airline charging $74 for a carry-on bag is outrageous. This just confirms why I don't fly very often..
I can't just quickly change things without someone on the other end trying to make me purchase more items. I do not appreciate the sales tactics of this company. I was called no less than 7 times, SEVEN, after I booked my flights and then when I had to cancel my car I was given more sales tactics.
A little confusing, your upgrade was supposed include a seat and carry on and i had to pay for both.
Ok just didn't receive a return flight when my plane got changed to another airport and I had to book again to return home
Easy to use. The search for a flight proved easier than I expected
Great experience and super easy to book. Great price for hotel and flight. Great first user experience!
So far your site has been very easy to navigate, and I needed to book a flight quickly.
Customer Service is excellent. Booking online is fast, secure and easy.
It was easy and fast, and always find good deals, thanks CheapOair
A little confusing...but made it through.I had some trouble navigating the sight, bag charges seat assignment etc.
Makes easier to book our trip, we like to enjoy and in this way start great
Easy to use online and able to provide options of different coverages
It was fast this page is very easy to follow.
Hopefully the travel is as this procedure
Easy and fast booking. Better than using an agent! I will recommend to friends and families.
I always use cheapOair for my deals
They are professional and good customer service. Thanks cheapOair
Very efficient, and keeps me updated about coming trips. Yay
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We've checked and you have been sent 2 confirmations again on June 25 but we don't see that you have opened it up in the email you provided.