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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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My experience is good. The ease of booking is great. I've called to check something and the person who answered is very knowledegable
Good service and product. Easy and convenient highly recommended app
The process was great. Simple and to the point booking experience. Looking forward to future booking. Great
Talked for over an hour with Customer Service. I want to check a bag and now have to call Aeromexico to do that. Very confusing. My Customer Service Agent in India was very nice.
Fast and easy to book a flight
I was traveling frequently whit this app
The experience was good. Maybe to many upsells at the end and took a while to confirm once I put my card, but completed sucessfully.
Good customer service and good prices for the flights thanks
Convenient and fair prices. I recommend this site for budget friendly and easy booking.
Great times
On my computer love it vacation time is here again
I checked for no xtra baggage do you have to pay carry on please let me know
Quick and easy. Always nice to use cheapoair. The staff is friendly and helpful
I am satisfied today to book my international flight. Thank you very much
Prices are reasonable. I did find it challenging to sort through dates and times that were outside of my personal request.
Cheapoair is pretty good for booking the airplane tickets and easy to work with the page good good good gooooooood
Too noisy in the background so made it very hard to determine when I was talking to my agent or hearing someone else in the background
Cheap o air helps me a lot of booking i love it! I would recommend cheap o air
I have zero complaints. It' has all been good, thank you...
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

