Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very very good attention from the staff, I had to make a change in my flight and the young man who helped me was very friendly
There is not good after sold Tiket not complete service after tip I should not gave tip if he was like this only first time patios he was not that happy asfter I bought it from other guy and this guy I just talked to start he don't have no time other guy has no time so I start to buy from him add another my friend same flight he was helping me for Patient but after I bought a ticket he was not seem to care that much $#*! before so I was not really happy I giving good feedback but I wish I could take back
When I buy a cheap ticket I cannot extra bag and price I don't know that is the funny thing is I don't like at all if I wanna take a bag I should have a choice that little small price or a big price whatever the back I can add so I can compare the price with the other place
I want to know my check in baggage allowance must be detailed in my itinerary.
Cheapoair is indeed user friendly and will recommend to a friend
I searched many websites before get back to the Cheapoair.com website, so far this is the lowest price compared to all others. Thanks.
I have been using CheapOair for years now and i am satisfied and impressed with the quick services and flight deals
They find the most affordable offers always. They never disappoint
Sin buenos los precios. Fue decepcionante el cambio de un pasaje en el que cometí un error de tipeo. Lo corregí inmediatamente con ustedes y pague 194 dólares del cambio de boleto
Found low priced flight for an emergency flight back to the States.
Quick and fast customer service with professional knowledge and easy
I have been happy with services to date and usually prefer the conveniences of your services.
I was calling the agent to assist me because I was trying to have online check in today around 7am Aug 31 US time but they don't assisted my perfectly. My boyfriend noticed it so he said I paid for this trip on your app but you will just said we will contact the alaska airlines. They should assist us properly so after that my boyfriend told the agent so the girl agent assist us already. The agent maybe busy because we can hear noise from background maybe she's working remotely from here home
There is always availlable customer Service when you chat the app. Easy to book and easy travel
Is great
It helped me find the cheapest ticket as far as I think
Good price and easy to use and last minute booking with good prices
Good as i have always book through Cheap air thanks this is enough, please
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


Thank you for your feedback. We regret your experience was not satisfactory.