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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Observe the attention that they provide as request from the traveller in the airplane.
Plane was late and I was stuck in Vancouver Canada Philippines airlines first problem second problem I'm stuck in San Francisco because of another plane delayed and I called you for help and I can't get any help unless I spend more money for a flight home 400 dollars and I look on line and find a flight home the next day for 200 dollars after words I go to Canada airlines and they decided to get me a flight to YYZ find someone there and I have another argument with a woman and I explained what happened and she said that the problem is your booking was booked to close that why you missed your flight and I showed her all my voucher I had and I said between you and CheapOair both of your problems I just want to go home and finely get a ticket to go home I just hope this happened again
Desire to add middle names and initials to flight info. How does one add middle names and initials to flight info.
Always satisfied with prices. Easy to locate flights. Great
Easy booking. Good value. No flights like this in other sites.
Please give layouts of airports so that a passenger can find the gate for their connecting flight. I ended up missing my connection to Dubai in Montreal due to not knowing where to go. It was late at night and most of the service desks were closed. I called the airline (American) and I was put on hold by the airline for over an hour. This caused me to miss another flight that left that night. I ended up sleeping in the airport due to a large convention in town.
Also, my baggage was two days late getting to me. I understand this is an airline problem, but I just wanted to voice it.
The site is friendly, quick, easy to access, and has great deals…
Very good service,thank you, and congratulations for the professional customer service
I have been able to find good deals, very competitive prices.
Es mas facil comprar boletos y por eso me gusta esta aplicacion
I love using cheap o air it's a great site and good prices. Offers help if needed
Everything was good everyone was very nice I had absolutely no problem
Excelente servicio y los vuelos a buscar son muy buenos y rápidos
Just book through the airlines it's cheaper in the long run!
Before its ok but now I'm confused with price may be have to change or cancel
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Very sorry for the inconvenience you had when the airline was late, as a travel agency we do not have any control over airline operations and when booking the tickets, the connecting time is the mandated time needed to make those connections, unfortunately the airline delays caused you to miss the flight. It is upto the airline to put you on another flight they offer, but if you make any changes like wanting a new airline, or different dates than that is considered a voluntary change and you are responsible for that.