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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Much easier then others easier to look at aND get threw quick er form
Easy to use, had alot of travel offerings I didn't need. Should have a box for me to check if I need other travel options such as hotel, car, or transportation.
Impressed i got a call after booking as i was upset that the "skip" to book a seat MADE me pay for a seat-the skip kept going back to make me book a seat. I told your rep and she put in a request to stop the seat booking to my card... we'll see! Very impressive. I would use you again just to get a personal call each time i book! Thank you.
This was simple and easy to use and got a good price on my flight.
I use this service due to their
Excellent customer service and support!
It was easy to book a flight and find different alternatives
Good rates and easy navigation of website... Good cover of options.
Always good options on time. I just wish I could get us my points. I am a good customer.
Very nice and accurate and very helpful full package and very nice staff
Easy check-in, looking for my information getting my luggage.
My experience was very satisfying. I will continue to use cheapoair and recommend them to others.
They are great at there job and they have the best prices and they look at all the airlines
Very confusing, could not understand agent, had to have him repeat several times. Not sure about some charges. I keep getting confirmation notices. I have a flight on September 20 and a flight on September 30 that is all how many times do I have to confirm this
I usually travel with cheapair. It is easy and the service is over the top
Usually very good! What I want, I usually get, or close to getting.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members