On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Found a great price here, Thank you. I will book here and have for years.
Es muy bueno y es recomendable para viajar a cualquier parte del país
Good service from cheapoair; very pleased
Good service from cheapoair; very pleased
The price showed $157 per ticket at check out and then i was charged $237 per ticket. Customer service was no help and even rude. They suggested I cancel my ticket for a fee and rebook which I knew would cost me way more. What a terrible experience and bad customer service. I will go to another 3rd party website next time. I've spent thousands and thousands of dollars with you.
So far so good I live the price and the customer service was great will use it again
Always a Great experience! Started using Cheapo Air On my first flight to Cape Verde in 2012 and had a great experience. I've been back to CV about 8 more times and continue to find the best price is cheapo air.
I like Cheapo Air and the app because it's quick and easy to use. I find the prices aren't much different across the different companies.
It was simple, fast, affordable and easy I think this will be my go to app for now on.
Lost over $1,600 during Covid due to not able to fly to Japan Cheapo takes money but tells its customers to contact airline for refund meanwhile airline tells customer to contact Cheapo, so all of a sudden they or nobody is no longer responsible. I feel is Cheapo collected money they should be responsible for the full refund so they should hash things out with the airlines not the customer.
Thank you for your feedback. We have reached out to this reviewer regarding their concern.
Hard to understand customer person but was able to complete my booking for us.
The system is not friendly. Have had problems with adding mel, luggage, etc to French Bee
Thank you for your feedback. You can add meal requests under the name field when booking reservations online and we provid the option to add baggage, so not sure what happened. After the tickets have been issued, you will need to vist the airline website and add your requests directly with the airline. We regret your experience was not satisfactory.
Nixon is very professional and very kind, he helped me a lot. I really appreciate his help.
Fine just fine it was a simple process. We have used this before and it is simple to use
I have booking my EWR to AMD flight in Apr2024, from that date to today 09/11/2024 i have received every 2 months flights status changes from ChepoAir, which is bull$#*!, i call every time my Airlines United and they said they never change any status of my flights, but this ChepoAir people are sucks, customer service people every 2 months eat my 4+ hours for same thing. I am very much flustered
Very simple
As long as my flight takes off on time I will use again
I selected Premium Economy and then prompted to upgrade to ECONOMY (?) with and ADDITIONAL FEE? AWFUL SCUMMY TACTICS, very disappointed!
Thank you for your feedback. Not sure what this means as the upgrade would be from Economy class to Premium Economy class for the additional fees. We regret that your experience was not satisfactory.
I chose a flight based on its price and by the time I checked out, it was 80 more. In addition, the cost for the bag didn't come up until after that. In all, I ended. Up paying 150 more dollars for this flight. I would have chosen a different flight had I known. Many airlines include the price of a carry on so I really wasn't expecting this. Whatever happened to price transparency?
Thank you for your feedback. People all over the world are able to go onto their computers and phones and look for the same limited seats on any given flight. Discounted fares can sell out very quickly and most domestic carriers do not include baggage in the ticket price. That is why it is a standard in the airline industry, no matter if you purchase tickets through the airline, an online website or a local travel agency, fares are never guaranteed until the ticket is issued. We regret any inconvenience or frustration.
The customer service has been excellent! Please continue to deliver superb customer services!Thank you!
Very pleased with booking with you. I like the price of the flight and that I was able to find something reasonable at the last minute. Thank you.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Not sure where you got $157.00 unless you were looking at a different flight but just the base price for the ticket you bought was $140.00 before the airline taxes were added in and we gave you a $54.00 discount for two tickets. The only added extra we see that you added to the booking was $27.90 for trip cancellation insurance. If you saw it cheaper you can still call the office by 6pm EST Sept.13 and they will check if you can cancel for a refund.