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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Maryland
1 review
0 helpful votes
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It was seem less and straight forward and the price was fair enough.

Date of experience: September 16, 2024
Canada
2 reviews
0 helpful votes
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Good
September 26, 2024

Great job in service and efficient check up call to properly assist your members.

Date of experience: September 16, 2024
Illinois
1 review
0 helpful votes
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Not sure
September 26, 2024

Not sure. Now I was looking at getting my boarding passes and it wants to charge another fee. CheapOair or United, not sure.

Date of experience: September 16, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. Boarding passes are obtained from the airline website 24hours before departure and is free of charge.

Illinois
1 review
0 helpful votes
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Experience
September 26, 2024

It was smooth with one minor delay. Courtesy in the skies. Thank you

Date of experience: September 16, 2024
Georgia
1 review
0 helpful votes
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Easy to find flights and book my trip!
September 26, 2024

Easy to find flights and book my trip! First time I've used the service.

Date of experience: September 16, 2024
Florida
1 review
0 helpful votes
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Quick and easy
September 26, 2024

Fast fast fast fast fast Fast fast fast fast fast Fast fast fast fast fast Fast fast fast fast fast

Date of experience: September 16, 2024
Illinois
1 review
0 helpful votes
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Very easy and great prices
September 26, 2024

Very easy and great prices. How do I get my boarding passes Please

Date of experience: September 16, 2024
Washington
1 review
0 helpful votes
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Good service
September 26, 2024

I have had good experiences with cheapoair, and would recommend it to others.

Date of experience: September 16, 2024
South Carolina
2 reviews
0 helpful votes
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Do not like paying for soda and cookies because of the cost. The service is good, but id rather buy those things in the airport, because it less expensive.

Date of experience: September 16, 2024
Egypt
1 review
0 helpful votes
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Good and fast thank you for your asking about feedback i am checking the reservation thank you

Date of experience: September 16, 2024
Arizona
1 review
0 helpful votes
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It's was easy very understandable the chat expert was there the whole process

Date of experience: September 16, 2024
Pennsylvania
2 reviews
0 helpful votes
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Easy to navigate online booking through CheapOair website

Date of experience: September 16, 2024
California
1 review
0 helpful votes
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THE BEST
September 26, 2024
Updated review

They are the best to book tickets. I will definitely recommend it

Date of experience: September 16, 2024

NICE, QUIK, AND VERY GOOD PRICE
September 8, 2024
Previous review

NICE, QUIK, AND VERY GOOD PRICE. EASY TO BOOK A FLY. I WILL RECOMMEND IT.

Date of experience: August 29, 2024
Pennsylvania
2 reviews
0 helpful votes
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Rates continue to change
September 26, 2024

Rates continue to change - 3rd time was finally able to get flight but cost 300 more

Date of experience: September 16, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. When you enter your request on our website the request is automatically submitted through the airline computer data system. With people all over the world able to go onto their computers, laptops and even phones to look for the same limited seats on any given flight, discounted airfares and even flights can sell out quickly. That is why it is an industry standard that fares are never guaranteed until the ticket is issued. We regret any inconvenience.

Virginia
1 review
0 helpful votes
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Easy and quick to booking
September 26, 2024

Easy and quick to booking. And all the following apply to my ticket.

Date of experience: September 16, 2024
Spain
1 review
0 helpful votes
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Great experience and quick service cheap offers and adequate support for booking

Date of experience: September 16, 2024
Illinois
2 reviews
0 helpful votes
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Always Book Here
September 26, 2024

I love the prices and discounts you offer. I can always guarantee that I can purchase a reasonable airfare

Date of experience: September 16, 2024
Nebraska
1 review
0 helpful votes
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Pretry easy i like that i was able to mix and match my departure & arrival flights.

Date of experience: September 15, 2024
Maryland
1 review
0 helpful votes
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Used Cheapoair over 7 times
September 26, 2024

Used Cheapoair over 7 times. No points were considered please review current booking and advise what u can do

Date of experience: September 15, 2024
CustomerService C. CheapOair Rep
over a year old

You have to have an account, and when you make the booking you must be logged into the account and use the same name, email each time. Points are added once the travel has been completed.

Florida
1 review
0 helpful votes
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Gooood
September 26, 2024

Bravo very helpfully, thank you!
Yes sir!
Also the customer service is good

Date of experience: September 15, 2024

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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