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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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It was seem less and straight forward and the price was fair enough.
It was smooth with one minor delay. Courtesy in the skies. Thank you
Easy to find flights and book my trip! First time I've used the service.
Fast fast fast fast fast Fast fast fast fast fast Fast fast fast fast fast Fast fast fast fast fast
Very easy and great prices. How do I get my boarding passes Please
I have had good experiences with cheapoair, and would recommend it to others.
Do not like paying for soda and cookies because of the cost. The service is good, but id rather buy those things in the airport, because it less expensive.
Good and fast thank you for your asking about feedback i am checking the reservation thank you
It's was easy very understandable the chat expert was there the whole process
Easy to navigate online booking through CheapOair website
They are the best to book tickets. I will definitely recommend it
NICE, QUIK, AND VERY GOOD PRICE. EASY TO BOOK A FLY. I WILL RECOMMEND IT.
Rates continue to change - 3rd time was finally able to get flight but cost 300 more
Thank you for your feedback. When you enter your request on our website the request is automatically submitted through the airline computer data system. With people all over the world able to go onto their computers, laptops and even phones to look for the same limited seats on any given flight, discounted airfares and even flights can sell out quickly. That is why it is an industry standard that fares are never guaranteed until the ticket is issued. We regret any inconvenience.
Easy and quick to booking. And all the following apply to my ticket.
Great experience and quick service cheap offers and adequate support for booking
I love the prices and discounts you offer. I can always guarantee that I can purchase a reasonable airfare
Pretry easy i like that i was able to mix and match my departure & arrival flights.
Used Cheapoair over 7 times. No points were considered please review current booking and advise what u can do
You have to have an account, and when you make the booking you must be logged into the account and use the same name, email each time. Points are added once the travel has been completed.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


Thank you for your feedback. Boarding passes are obtained from the airline website 24hours before departure and is free of charge.