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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Fares vs time of travel, layovers & departure times, why must the traveling public sacrifice one or the other to be happy about their travel plans? After obtaining my flights I was inundated with service phone calls offering the same add on services I did not accept during my online purcahse.
Fast and easy. They called me to check that reservations were correct...
It was okay, I just wish you can order everything together instead of having to
Order them seperate
It was okay, I just wish you can order everything together instead of having to
Order them seperate
Great option and price. Easy step by step. I received confirmation fast.
Look good and fast response good follow Up by email I believe They give the Best Price with Good carrier
Cannot change ticket, no reply, no operator, no service.
Only machine replies without understanding customers needs
I have been using cheap o air since 2015 and I have introduced my daughters also
Thanking cheap o air for helping us in many ways
Was very pleasant and the agents work with you, I was very happy
It was great, fast and easy. I didn't have any troubles Thanks
Paid for my seats but upon checking online its still pending.
I hope it will change to confirmed. We are a family of five. As much as possible we will be together with our children.
And we can't also assigned our seats for our return back to the US.
Thank you
The site is good users experience and friendly. The products offer is good
Easy and user friendly. Very satisfied. I requested a wheelchair
Very good, nice and easy booking, responses quickly and assist in a manner that customer will satisfy like me.
I have good experience with this company & easy to get fare & cheap that's why always choose Cheapoair to get ticket.
I have good experience with this company & easy to get fare & cheap that's why always choose Cheapoair to get ticket.
Well designed website. The process was easy to following and complete.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


Thank you for your feedback. We see that our representatives have assisted with your concern. We regret your experience was not satisfactory.