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CheapOair

2.6

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,784
value
3,012
shipping
2,768
returns
323
quality
3,086
This company does not typically respond to reviews

Instant Feedback

231,378 reviews

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Washington
1 review
0 helpful votes
Follow Alan G.
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Fares vs time of travel, layovers & departure times, why must the traveling public sacrifice one or the other to be happy about their travel plans? After obtaining my flights I was inundated with service phone calls offering the same add on services I did not accept during my online purcahse.

Date of experience: September 22, 2024
Washington
1 review
0 helpful votes
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Fast and easy
October 2, 2024

Fast and easy. They called me to check that reservations were correct...

Date of experience: September 22, 2024
Texas
1 review
0 helpful votes
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None
October 2, 2024
Updated review

It was okay, I just wish you can order everything together instead of having to
Order them seperate

Date of experience: September 22, 2024

It was okay, I just wish you can order everything together instead of having to
Order them seperate

Date of experience: June 23, 2024
Texas
1 review
0 helpful votes
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Great option and price
October 2, 2024

Great option and price. Easy step by step. I received confirmation fast.

Date of experience: September 22, 2024
SY
1 review
0 helpful votes
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Look good and fast response good follow Up by email I believe They give the Best Price with Good carrier

Date of experience: September 22, 2024
Ohio
1 review
0 helpful votes
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Muy buenos
October 2, 2024

Fantastic megusta está muy bien son muy buenos y son mis favoritos

Date of experience: September 22, 2024
Cambodia
1 review
0 helpful votes
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Very bad service
October 2, 2024

Cannot change ticket, no reply, no operator, no service.
Only machine replies without understanding customers needs

Date of experience: September 22, 2024
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. We see that our representatives have assisted with your concern. We regret your experience was not satisfactory.

India
1 review
0 helpful votes
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Very good and authentic commitment
October 2, 2024

I have been using cheap o air since 2015 and I have introduced my daughters also
Thanking cheap o air for helping us in many ways

Date of experience: September 22, 2024
Spain
2 reviews
0 helpful votes
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Was very pleasant and the agents work with you, I was very happy

Date of experience: September 22, 2024
California
1 review
0 helpful votes
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It was great, fast and easy
October 2, 2024

It was great, fast and easy. I didn't have any troubles Thanks

Date of experience: September 21, 2024
Kansas
1 review
0 helpful votes
Follow Mohamed B.
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I recommended CheapOair easy to booking and they help if any issues

Date of experience: September 21, 2024
Arizona
1 review
0 helpful votes
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Seats availability
October 2, 2024

Paid for my seats but upon checking online its still pending.
I hope it will change to confirmed. We are a family of five. As much as possible we will be together with our children.
And we can't also assigned our seats for our return back to the US.
Thank you

Date of experience: September 21, 2024
New Jersey
3 reviews
0 helpful votes
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The site is good users experience and friendly. The products offer is good

Date of experience: September 21, 2024
Wisconsin
1 review
0 helpful votes
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Easy and user friendly
October 2, 2024

Easy and user friendly. Very satisfied. I requested a wheelchair

Date of experience: September 21, 2024
Florida
1 review
0 helpful votes
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Buena atención
October 2, 2024

Servicio excelente y seguridad, profesionales con buena atención

Date of experience: September 21, 2024
Cayman Islands
2 reviews
0 helpful votes
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Good
October 2, 2024

Good place to find good deals for air tickets good prices, easy to use

Date of experience: September 21, 2024
Guam
1 review
0 helpful votes
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Very good
October 2, 2024

Very good, nice and easy booking, responses quickly and assist in a manner that customer will satisfy like me.

Date of experience: September 21, 2024
Maryland
1 review
0 helpful votes
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Good prize
October 1, 2024
Updated review

I have good experience with this company & easy to get fare & cheap that's why always choose Cheapoair to get ticket.

Date of experience: September 21, 2024

I have good experience with this company & easy to...
July 6, 2024
Previous review

I have good experience with this company & easy to get fare & cheap that's why always choose Cheapoair to get ticket.

Date of experience: June 26, 2024
Louisiana
1 review
0 helpful votes
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Easy to execute
October 1, 2024

Well designed website. The process was easy to following and complete.

Date of experience: September 21, 2024
Arkansas
1 review
0 helpful votes
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Ready to Travel
October 1, 2024

Good and ready for my holiday travels. Please and thank you.

Date of experience: September 21, 2024

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209
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