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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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After many years buying my tickets with your company, I won't buy a thing from your page anymore. I was assaulted with this purchased. I book my flight and pay for the seats and the bags. $500+ then I got a call from India, and they said I did not pay for my seats, They charge me for the seats and other cherges:
1 Adult Ticket
$198.99
1 Child Ticket (12-15y)
$198.99
Travel Assist
$41.90
Flight Watcher
$0.00
Baggage Service Fee
$12.00
Premium Support Package?
$31.90
Carry-On Bags:
$138.00
Subtotal
$621.78
Flight Total
$621.78
Total Charge:
$621.78
I checked the app and the seats were not there and the app ask me to book the chairs again. I called and the person called TAM add the seats and promise to send an email with the changes. Then suddenly he told me that i only pay half of the bags fee. What idiots book a round trip and don't charge for both trips? Only a thief that wants to charge more and more.
I will make this issue very public, this is totally unacceptable!
Difficult to understand agents on the phone. However, once I got someone I could understand they solved a problem for me.
Went very smooth and easy for a late purchase. Also was the best price I could find!
Used this multiple times and worked great. Easy to use app as well!
At the end all seats already taken or I must pay for extra!
Quick and clear and quick and clear and easy to navigate.
Just a little too pushy on picking a seat and having to pay a lot extra for it.
Very good and friendly cheep good service easy to book tis web side
Very wonderful customer service and great staff to communicate with.
I travel 5-7 times a year, the staff at cheap o air are always willing to help, to resolve my issues.
Good service continue doing a great job, I am very happy with your services.
Very easy to navigate on the website thank you so much for all
Very easy i think this is a great website to use for booking your flight
Yah better service but sometimes they have problems to exchanges or pay back for flight cancellation
They have been fine. The site was easy to use. The prices were pretty good too.
Increíble,muy fácil de usar y muy buenas ofertas de viaje. La verdad llevo tiempo usando la aplicación y estoy muy satisfecha
Overall it was a Good Experience. We will definitely use it again.
Easy way to book flight. Very Easy & Convenient Booking Options
Easy to navigate without having to call customer service for help
Love the reasonable flights. I would have given 5 stars but last few trips there has been changes to my itinerary.
Overall good experience. Ease of booking ticket to visit family in India.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Very sorry for the inconvenience, I do see that when you booked this you added the extras youself which are only optional like support package, bag service fee which is only to help if your bags get lost, and you added travel assist. You show the charges but I don't see that you were charged for seats! Contact the billing department they will be glad to assist with going through the charges with you.,