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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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So far my experience has been Good. Fast and easy…….thank you
Great customer service. Lower price. Easy to buy the tickets
I always go with cheapo air. So I love it very much and will go again.
Quick and caring. Just that there seemed a delay in liasing with the airline office at the airport (Newark)
I will use one word to describe my experience MAGNIFICENT! Ranging from customer services to the constant reminder about your flight schedule are all awesome.
Super pleased with notifications for changes. It is concerning when you get the email you have to work through you because that seems complicated, but when the airline is willing to work with you it helps a great deal with the frustration of changes to flight. Your notifications help with this process.
Cool service and deal, more than better and the best in the market
Okay job for me leave me alone.
The products and services are good.
Booked flight with luftansa I paid for refund insurance lost my money when last minute I had to leave Germany no agents would answer my call and decided to book another flight I lost my money
Excellent services. Very accommodating staff online discussions
No fluff, just easy booking
I always check this booking app first
I like the service they are very helpful and help me out of a jam one day with finding another flight I couldn't find for my family
Easy...simple...excellent!...strongly recommend cheapoair!
Easy to adjust my flight schedule from American Airlines. Thank You.
Excelente bueno perfecto y sobretodo bien confiable y mucho masssssss
It was easy to find what I was looking for because you had variety of products.and good prices
Thank you
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

