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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Quite frustrating when you can't see what I regard as basic information
Very good and easy to book and travelling we always booking with cheapair
Attachment ticket not received
Simple system and good prices! Easy access to the website too...
Its prices of ticket is very low. It's good to select Cheapoair for air tickets.
Excellent service 👏 👍 💯 Great Services
You The Best 👌 Smart Excellent
When I chked in to purchase the ticket it was reflecting 565$ and but at the end price has got changed and due to some cancelation in the end I had to pay 711$. Therefore site needed to updated with prices - it will bring disappointment on clients budget and plannings
Good and simple to use. Good customer service and used previously with good experiences.
So far all gd can't wait they have been helpful with everything
It made booking a trip simple and easy for my wife and I. Would recommend and use it again!
Good and excellent service as many us recommended to me and I will let us join it too
After paying for my tickets, further charges are being deducted from my visa card 3 days later and I am not pleased.
Don't like flying, no problems at all. Fast and easy to schedule my trip(s).
It's pretty simple and easy to use It's very convenient I like it.
Too many hiding extra cost and seat chargers are out of control.
Never had a problem. Used it at least 4 times. Very convenient
Good Service and always respond quickly and any time to respond
The website has designed easy to use. The flight cost is cheaper than other choices, and that's save money!
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


Thank you for the feedback. We advise at check out that charges may be billed in separate transactions adding up to the total agreed upon price. We regret your experience was not satisfactory.