On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
At CheapFlightsFares, we are passionate about travel. We believe that journeys can be life-enriching and are happy to assist you in making your travel arrangements. From exotic beach destinations to places brimming with a rich cultural heritage, we help our customers find the perfect trip in absolutely any part of the world.
Traveling within a specific budget will almost always help you get the most out of your vacation. Having a deep understanding of all the factors of traveling, we are committed to our objective of making your travel dreams come true. Through our travel portal, you can search a wide array of flight, hotel, and rental car deals at prices that fit your budget.
We offer competitive prices on flight tickets, hotel rooms, and rental cars from some of the most trusted global brands. Our exciting deals are the perfect way to kick off your vacation without blowing your budget. Rest assured that along with price savings, you'll have access to the exceptional services we pro...
CheapFlightsFares Reviews Summary
CheapFlightsFares has a rating of 4 stars from 385 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CheapFlightsFares most frequently mention customer service and great experience. CheapFlightsFares ranks 21st among Plane Tickets sites.
Instant Feedback
We monitor reviews for authenticity
This was the first time I've scheduled through them, and although I haven't gone on my actual flight yet the process of purchasing the tickets and making a correction due to a mistake I made was surprisingly easy and quick. I felt the customer service representative Cliff was exceptional in his knowledge and willingness to meet my needs. I look forward to using them again!
After my card was declined twice because of the arrangement.The bank had my daily limit less than my ticket purchase. Does this comes back the next day to see if i've had the problem resolved, Which I had just done prior to their call. They still have my information, flight number in seat excitement available for me. Very satisfied
Hi Tonia, we’re so happy to hear that our team was able to follow up and assist you promptly—that’s exactly the service we strive for. It means a lot knowing you felt taken care of every step of the way. Thank you for sharing your experience with us!
After browsing other websites, I was very pleased when I finally I found the best available plane fares on this site! 😊
Hi Marco, thank you so much for taking the time to share your experience. We're delighted to hear you found the best fares and that our site made your search smooth and enjoyable. Looking forward to helping you with your next trip!
When I first booked the flight the cost showed a lower cost. After talking to representative I found out I couldn't be booked for that price and I had to pay an additional $50.00 plus change for a total $539. Why are these lowest cost even shown if you can't book them.
I was able to secure a great flight deal. Customer service agent called the same night to verify booking.
Confused need step by step instructions and at end showing you have completed every step and all is 100% done
Hi John, thank you for the valuable feedback. We're working to make the process clearer with step-by-step guidance and tracking so you can confidently complete your booking. Your input helps us improve, and we hope your next experience is smoother and more seamless.
After l booked l realized that the carry on bag was not included. I had to phone and pay an extra $45.00 on top of fair.
My e-ticket does not state the bag included. I'm worried that l won't be able to board with a carry on even though l paid extra.
Printing your ticket is confusing as there are 100s of Airlines you have to sort through.
Clarice, thank you for sharing your experience—we genuinely appreciate your feedback and understand how the carry-on baggage and ticket process can be frustrating. Please know we are continually working to simplify these details and would be happy to assist you directly to ensure smooth boarding
It kept taking me in circles and offering me things that I didn't want with no way around it.And i'm still confused as to whether my flight is actually booked yet or not
Hi Damian, thanks for sharing your thoughts. I’m sorry the experience felt tricky and caused confusion about your booking — please feel free to reach out directly so we can quickly confirm your flight details and help make things clearer for you. Hoping to make your next outing smoother and stress-free!
Just watch what you click on. I couldn't pick my seat nor luggage anx had to call. The person on the phone was nit too friendly, not understanding.
Mj, I’m truly sorry for the frustration you experienced with the booking process and customer support. We’re taking your feedback seriously to improve how seat and luggage options are displayed and how our team assists with these issues. Thank you for bringing this to our attention—we want to make your next experience smoother and more positive.
Tried several ticket vendors and they had a rate advertised and then called me a day later and said that fare is no longer available. Gave me a new fare $140 higher. CheapFlightsFares was $1 less than their rate and came through much faster. Thank you!
Jowee, thank you so much for sharing your experience! We’re delighted to hear that booking with us was quick, easy, and reliable—a hassle-free process news travelers really deserve. We look forward to helping you secure great trips in the future!
Just customer service is just poor poor poor My son got hurt and they wouldn't give me a refund and I paid for a refund then the ticket was three something she said they had take $99 and give me back $129 The math is not mapping You guys should just retired a whole you guys are something else I would never tell nobody to take you or go to you your plane service stinks
Searched my flight through sky scanner app, found your website as most economical travel agency for my flight which I was about to buy. Flight is in few days from Medellin Colombia, to Mexico City and then to Chicago, Illinois with Aeromexico. Booked my flight with a check in luggage and received my confirmation where everything looked correct. Went to verify my flight directly to Aeromexico website where I logged in with information which was provided by Cheapflightsfares. However there I saw an issue because it was without the luggage.
After that I have called customer service of your company to resolve this issue. Can't remember with who I was talking but it was a woman. Explained her my situation, she put me on hold to go verify and after she came back she confirmed that I don't have luggage. She seemed clueless, instead of admitting this issue of travel agency and trying to resolve it... she basically said that it is what it is and if I want to have check in luggage I need to buy it. This got me angry because I saw on airline website that to pay for this luggage it would be additional 140$. This would come more expensive that any of those other travel agencies from Skyscanner where I came in first place to compare all prices. I mentioned that I want to cancel it since basically this was a lie and she said I cannot because I would lost 100% cost of a flight.
After that I spent 2-3 hours, calling and trying to figure out what I can do about it. Called Cheapflightsfares another time where some other employee (male) answered and resolved it for me. Wish I would remember name of that female customer service employee. Wish I would pay extra $ and went through some other travel agency with who I had good experience from the past.
Dear Ivan, I’m truly sorry for the frustration caused during your recent booking and discuss with our team. We take these concerns seriously and are reviewing this internal matter closely to prevent it from happening in the future. Please don’t hesitate to reach out—our goal is to provide travel experiences that are as smooth and reliable as possible moving forward.
Obviously the information I give you his left out to some third party that tried to scam me for a hundred and eighty seven dollars for airport use. I'm not sure how I feel about your services, but I know that you're responsible for them having that information.
Luis, thank you for sharing your experience and bringing this to our attention. We're truly sorry this situation caused concern, and we take the privacy of your information very seriously. Please reach out to our support team so we can assist you directly and ensure your security.
We decided last minute to fly my husband home for the holiday and cheapflights had the cheapest flight and I booked online as he drove to the airport and by the time he got there within 1 hour he had his ticket and everything. Will definitely use Cheapflightsfares again
Thank you so much for sharing your experience, Laura! We’re thrilled you found a great last-minute deal accessible and fast enough to get your husband flying home seamlessly. Looking forward to helping you with all your future travel plans!
Our flight was cancelled by the airline because they didn't receive their money from this website. Also the site charged me $77 per checked bag when it's $41 on the airline's website.
Once I booked the flight. The gentleman called me and was able to email me my tickets before my flight that was departing within a few hours
Hi Tina, thank you so much for sharing your experience! We’re thrilled to hear our team was able to promptly get your tickets to you when time was tight—your smooth travel means a lot to us. If you ever need assistance or travel deals in the future, we’re here to help make things just as effortless. Safe travels!
I accidentally bought a flight for the wrong day called 5 minutes later to try to work it out and the people were entirely unwilling to give me a refund even though it only been 10 minutes the only thing they were willing to do is have me pay more and change the day
Looking for a specific flight day to decrease hotel costs for a cruise, Cheapflightfares came through.
Thank you so much, Max, for sharing your experience with us. We’re thrilled to hear we could help you find the right flight details to fit your perfect cruise plans, and look forward to assisting you with future travels. Safe and easy journeys always!
Terrible. You charged me for seats and didn't give an option for free seats! Waiting for refund on that…you called and tried to charge me $40 MORE, but I said NO! I asked to not be charged for seats. You said ok, but charged me for a CXL FEE! And tried to say it was MY fault for your web site! I want that CXL fee refunded as well. I hope to never use your shady service again!
I've forgotten her name. My credit card had problems she sorted it for me and managed to get me outta trouble
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Thank you, Genevieve, for your kind words and for trusting us with your travel plans. We're delighted Jade assisted you smoothly and look forward to making your next booking just as simple and reliable. Safe travels on your upcoming flight!