CheapBestFares

FRAUD!
FRAUD! Do not trust the 4 star rating through Trust Pilot. I was debating about buying straight from the airline or Cheapbestfares. Saving about $80 a ticket I decided to take a chance and book through CBF. BIG MISTAKE! I got a confirmation email with my booking. My Delta account also added the fight to my account. The next morning flights went up double. I was relieved that I had booked my tickets before the price increase. A few hours later I got a message from CBF saying that my reservation as on hold to call asap. I called and was on hold for over an hour when I had to end the call without talking to anyone. When I did get a hold of a person the next day they said there was no more seats available that I needed upgrade my seat for triple the price. I then contacted Delta in which they said this was untrue. They were just waiting for CBF to confirm on their end and they could issue the ticket. CBF would not acknowledge what Delta told me. They finally said the prices went up and they would no longer honor the pricing they gave me. The only way to keep this reservation is upgrade my seat. I could not pay the upgraded price so they canceled my booking and I was not able purchase tickets since the price increased well beyond my budget. If you decide to book through this company plan on paying double the price the next day. They are not to be trusted!

I am still in process with CheapBestFares and even if my tickets come through I would NEVER use them again. First off, if you actually think they are in Chicago, I'm positive they're are not. They may have a Chicago address and phone number but come on, they're in India. They shouldn't be allowed to operate and don't use them. Here's what they do, they advertise the best and lowest rate and you can actually book it and appear to get the ticket, but not without them getting more money out of you! I was set off just filling out their form to reserve tickets and should have listened to my intuition. After booking I got an email with a confirmation, saying the reservation was in process. But It just wasn't like any other 3rd party booking, so I googled them and of course there were horrible reviews with some positive ones. Not sure what to think I took the reservation # and went to Delta's flight finder and entered the reservation. It pulled up my reservation and I was even able to pick my seat. I felt a little better and went to bed. But by morning my phone was ringing and I had an email stating I needed to contact them. I called prepared for exactly what they said. The flight I booked was no longer available at the price I booked, all "those seats" were gone, but the same flight was available with different seats at a higher price. I know I'm crazy for not pulling out right then, but I was curious and I know my credit card company would nix anything bad. So since the more expensive seats were still $250 cheaper than what was available through any airline, I said ok. These guys are hilarious. The card we used was in my husbands name. They KEPT calling him all day to validate with him. EVEN after he got mad and validated via my phone, they kept calling until he talked to them on his phone. It was incessant. Who does that? Then after the were finally satisfied they sent me some Docu sign agreement that we would pay. They told us the tickets would come in 24-48 hours as the eticket confirmation takes a while to come from Delta at the discounted rate. I still have not received my etickets. I called today to cancel and they gave me the Delta confirmation #, which I was again able to pull up on Delta and again, book my seats. But guess what, my upgraded seats are in the back of the plane. I'm guessing they have some type of hold but it's probably not legit and I'm waiting to see if they call me back with another "oh those tickets aren't available at that price". I'm pretty positive they hook people in with their price and then do the "it's not available" thing to get you to pay more, but still less than what the airline offers. In the end I'm guessing they keep the upgrade cost and you get whatever you get. I'm waiting until tomorrow to see if I get my eticket. I'm told it's guaranteed but since I was able to pull up the initial booking and then I wasn't, I don't think anything is guaranteed, and they're trying to finagle something. There's no way this is completely legit. They do enough just to keep things above water. And what's funny is whenever I call in (4-5x)I get the same person. And I have to hand it to him, he's super calm and tries to assure you of "how they do things" it's the weirdest and sketchiest travel anything I personally have experienced. So, my journey isn't over yet. I may get our tickets, I may not. But if they're not in my email by tomorrow I am canceling and blocking the charge. I can imagine there's a number of ways they play the game to try to keep people on the hook. Even if I get the tickets at the discounted rate…don't do it. It's not worth it. I would rather pay the more expensive price to know it's legit and that is what I may end up doing.

I booked a flight and 12 hours later I got a call and was informed that they couldn't honor the price they charged me and were going to have to charge me more. I had already started booking hotels, etc. to go with the flights. Any 3rd party worth their salt can set up a system that checks prices before actually booking and taking peoples money. I cancelled (their new price was higher than it needed to be) and I'm anxious to see if my refund goes through. They have a BBB rating of F because of refund problems.

(Edited to add: I double checked and because the flights didn't go through they never charged me in the first place. That deserves to be noted and corrected)

I am fully satisfied with their Flight Reservations Services. I Recommend cheapbestfares to my Friends.

I booked my airline tickets through cheap best fares.com. Within 2 hours I received a call that their was an issue with DELTA airlines and my specific flight arrangement. The representative then wanted to change my travel days and I said no, then they wanted to change me another 300.00 per ticket to change them? I then told the agent to take the round trip flight I recently booked off the website. I went on the next day and there it was again! Booked it again same thing! Agent called and went through the same issue! Whatever you do, DON'T USE THIS COMPANY!

After you purchase your ticket, they call you to tell you that the flight you just booked is sold out. Then tell you that you will have to pay an additional price to book you on another flight.
Complete scam! I thought it was a legit site and used my card to purchase the ticket, I had to cancel my card as the scammers now had all of my card information, to include email and phone number. To be safe changed everything. Complete mess. BEWARE

My flight to New Zealand was cancelled by the airlines itself last December due to COVID. New Zealand was in LOCKDOWN. This CHEAP BEST FARE COMPANY refuses to provide refund. Oday, I believe his name is, was rude and James was a manipulative. As you see, my friend was told that they will give her credit and when asked the company to use the said credit for Michigan trip for this September, she was ask to pay at least $200 more … the credit was supposed to be 700 +. My fare for same trip to MICHIGAN was only $400. + from Delta. That means for same flight will cost my friend $900.00. Later on James said that my friend has to pay more because the credit is only 400 New Zealand money when in fact my friend paid in US dollars. For short, they did not book her flight for Michigan and DELTA was fully booked so, therefore I have to reschedule my MichigN flight ( no change fee from delta) so that my friend and I can be in the same flight. My friend end up using her mileage. Not sure if my friend will be refunded. Saving little money from this scammers is not worthy. See, my other friends got their ticket directly from the New Zealand airline and was automatically refunded when they cancelled the flight.
Trust me…. I swear to my NURSE JOB that the above company is only good up front to lure you for your money. But when it comes to refunding, they will talked and argued with you as if you are STUPID. FYI: my friend spent 2 hours for her refund yet, she still did not get it. Oh, I will copy and paste this reviews to the New Zealand airlines, Facebook, YouTube, TV news and Trip advisor.

After a whole year of going back and forth with this company, I think they done a runner with mine and many other peoples money.
I've been doing my own research and I don't even think that ‘cheap best fares' is a registered company on companies house. I believe the registered company which they are ghost trading from is ‘247traveltech inc' which has now been liquidated.
Both companies are registered at the same address (2 Cambridge rd, seven kings, ilford IG3 8LU) and have the same director name Jozef Peksa!
One of the previous addresses they (247traveltech inc) was registered at was 27 old Gloucester street, London, WC1N 3AX. I'm not sure if this is his private address or not but I think he deserves everything that comes his way!
I have screenshots with all the information why I believe this and willing to show everyone in my same shoes. I'm doing all my best to catch these scumbags!

This is the worst company I've ever dealt with. I have 2 emails promising me a refund by Dec and then feb. Then nothing happened. The only reason they have positive reviews is because they asked people like me to go and leave them after promising my money back that they didn't give. Then a year on now after promising twice said they would only give a flight voucher until the end of the year. This is the worst run company and service I have ever experienced in my life

I can't stress enough that you should not use this company. Booked flights to USA in January last year. Requested refund due to travel restrictions of COVID. Now in March a year later & still no refund. They made promises of refunding my money so many times but it hasn't happened. Now they don't even answer my emails & I can't get through on the phone. Will clearly have to go through the small claims court.

I called cheap best fares to book a flight to Italy on 2/22/2021. The company booked my flight but due to Covid-19 the connecting flight from Amsterdam to Italy was cancelled. I contacted cheap best fares to re-book a trip in the United States and the company stated I could only get half of my refund back. I decided to cancel that flight after I was informed by United Airlines that the price I was charged through CheapBestFares was higher than a regular ticket. The representative from CheapBestFares cancelled my flight and advised me that as of 3/15/2020 I had one year to use my credit.
I contacted the company on 3/2/2021 to book a flight with my credit and spoke with Mylo agent # 526 and a supervisor who stated his name was Adia Smith, no agent ID. I as advised first by Mylo that my flight credit expired on 2/22/2021 even though the previous representative advised me that my credit expired 3/15/2021. Mylo then advised me that I had a credit of $327 to be applied to this current ticket even though he had just previously told me the credit of $800 expired. I asked for a refund of the $327 as I did not want to do business with CheapBestFares any longer and was advised that it could not be refunded.
I asked for the Supervisor who stated that he did see the notes from 3/15/2020 however, because there is a penalty to change from an international to domestic flight of exactly half of my initial $800 ticket, which was not stated when I spoke with the first representative on 3/15/2020. I requested for my partial refund back and was told by the Supervisor that it could not be refunded and that it was flight credit. I have confirmed with United Airlines that no flight credit exists. CheapBestFares basically stole $800 from me without providing any type of service. This company is a scam and should be put out of business.

I have been waiting seven months for my refund. Every time I question when I will receive my refund, the answer is very vague and a mere ‘please trust us ma'am' with no sort of useful information. There is no reason I should not be issued my refund. They refuse to provide me with my airline reference number, which also has absolutely no reason to be withheld. Extremely poor customer service and communication, I would not recommend this company to anyone.

I purchased flights to Europe in JAN 2020 for MAY 2020. Signed e-document to get a refund in MAY 2020. Told 60-90 days so May, June, July, August, September, and nearing the end of October. NO REFUND. After numerous calls (too many to count) I contacted the Better Business Bureau. You cannot speak with anyone directly in the "Refund Dept., instead you will be asked to wait anywhere 2-3 hours or 6-7 hour for a return call well after regular business hours. Still waiting for the company that received my money to return my money

Beware to anyone who wishes to utilize this site to book travel reservations. This website will not provide refunds or cancellations. When I called customer service to ask for my options they tried to charge me more money than the original reservation. My original reservation was $288 and they wanted to charge my an additional $600 for the cancellation.