
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
CheapBestFares has 140 customer reviews and ranks 252nd in the Plane Tickets category. Common review topics include customer service, credit card, flight.
I am furious with this company! I booked a flight with them last Spring and the tickets were never purchased. Showed up at the airport, confirmation number in hand, and was told we had no tickets. Just terrible. After speaking to a representative, they told me a check would be sent to me within three weeks. It has been six months... How can a company like this survive? WILL GO TO THE BETTER BUSINESS BUREAU.
After i paid ticket prices called me and said i have to pay an extra $300 dollars, basicall because of their system was wrong.
The cancellation fee was another #200.
Worst customer serivce rep i've spoken to and keeps interrupting me to cover for the mistakes. Would not recommend.
I shopped all. Websites. I found you the cheapest with fast and easy process to complete the reservation
Purchased airline tickets through them and received a confirmation which I verified with the airline, in this case American Airlines. Less than 24 hrs later found a better fare and called to see if they would honor it, they told me they do not. Okay but then they cancled my entire reservation without my permission. American Airlines said there was a problem with the booking company, cheapbestfares.com. So beware, they can and do go in and cancel your reservation up and until you use it for any reason, say they don't like you or you make a bad review. It appears you really never own a reservation purchased by this company, they control it until you use it.
This website is a complete scam.
I purchased a flight through them for $772. After purchasing it, I was sent two nonencrypted emails and called saying that they were now requesting $1165 for the same flight.
This website is a scam and all calls get routed out of the country when you try to get them to cancel your increased flight price.
I've now had to get new credit cards and put a freeze on my information because they have all of my information.
Do not make the same mistake that I made in trusting them.
I found a good deal on flights through CheapBestFares, and snatched it quickly. 24 hours later I get an email saying that my tickets were cancelled, with no explanation. So I called and asked why, and they said it was because the price they had advertised online was not true. The new price was MORE THAN DOUBLE what they advertised. Then he asked if I would like to rebook at that new price. No way! Quit wasting my time and getting my hopes up about a price. The best part is that they were unapologetic about it.
I booked a flight and received a confirmation and then an hour later was called to say it was canceled. A day later fares changed and I booked the same flight and the same thing happened again although this time I didn't even receive a phone call. This website is obviously a scam. Look at all the so-called 5-Star reviews... you can tell they are manufactured.
Thanks Andrew Jones for be a profesional and very cain person, everything was easy to do with out complications... Thanks again
I love their prices, always book with them.
I refer to all my friends who want to travel internationally as they have got amazing deals
Scored a huge discount on flights booking from Boston to Miami. Will come back everytime for flight reservations
I got an opportunity to save money with cheap booking fares. It was great for me to book online air tickets for all destination, domestic
I must say this is the best website to book tickets as they have the best deals and offers also the support is awesome
Discounted deals and good prices. I liked their verification process before confirming the reservation.
I was planning a trip to Amsterdam with my family Cheapbestfares given me cheapest fares which are in my budget. Great job guy's
Booking with cheapbestfares is a great experience i booked a flight for my wife and children and for my surprise deals offered was excellent
Booked a flight, 20 min later called and was informed the price was going to be $200.00 higher, I also had confirmation of booked price, what a bunch of crooks, never ever use these people
I usually book ticket with airline directly but this was my first time with a travel agency and i am very satisfied with the services.
Thanks cheapbestfares and team
Discounted deals and good prices. I liked their verification process before confirming the reservation. Got my tickets on time. Will use this company again
I worked with Vincent to book a flight with Cheapbestfares.com After looking at flight options on my own for awhile, I noticed had a chat function. I asked for help via chat, and Vincent worked with me patiently and thoroughly to find the perfect flight at the best cost. In addition, he followed up with me to make sure all the reservation and charge details were correct and satisfactory. He provided wonderful customer service. I'll definitely use Cheapbestfares.com the next time I need to find the best deal on a flight!
I got the cheapest price from cheapbestfares.com and the customer service was excellent. As soon as I thought my flight was booked I got a phone call informing me that the price on the ticket was no longer available, but the customer service rep worked with me to get me the best price available, Thank you cheapbestfares.com and thank you Cookie :)