ChaseReviews 502

My wife had an account with substantial deposit and her account got hacked…she reported it immediately after the first fraudulent transactions and it took chase 4 days to put a stop on the account at which time in excess of £600 was withdrawn and only stopped after my wife gave up and transferred all the cash from chase. It then took them days with stupid messages about how much they care and that they will start investigation…a week on with no refund and no response to our complaint except 'the relevant team is loooking into it'. Absolutely disgraceful, unprofessional, incompetent and totally untrustworthy

Cashiers check locally drawn on ten day hold? Won't call to verify lie and say the issuing bank didn't answer. Foreigners on customer service. Will never use this bank to deposit again. Made a ******* deposit not even 200 available until January 5. Called fifth third issuing check and they cleared it.

If I would have known a 10 day hold would have been put on my check for 2900 I would have waited to go into the bank or cashed it somewhere else.
The check was from Tesla, Chase has been receiving my direct deposit for the past 2 years. The most $#*!ed up part about this the customer service agent told me to tell my daughter happy birthday. Like a 5 year old will understand why her father didn't bring her what I said I would because a bank flagged my bonus check from Tesla

I'd rather use my other accounts that keep having to call customer service as my only means to get back into my account. This is happening after basic things like when I log back in after opening a new account, or when I refresh/have to reconnect QuickBooks or iBank. This has happened maybe 4-5 times over 1-2 months. I'd rather take my business elsewhere than keep having to call customer service. Anyone under the age of 50 does NOT want to have to place phone calls for YOUR customer service issues. I have NEVER experienced this with any bank I have ever worked with, and it is driving me away from yours

I am so disgusted with Chase bank. I purchased a banjo from Banjo.com in May of 2022. The owner promised that I would receive the banjo in 4 to 6 week, but after 5 months I still didn't have the banjo. No one bothered to inform me of what was going on. When the banjo came it was defective and had to be sent back to Deering. So the owner of Bano.com said he would order another banjo, but refused to give me a time frame. As of September 2023 I still hadn't received the banjo. I had already contacted Chase back in September of 2022 to ask them if it was too late to file a dispute. Chase totally ignored my three messages sent within my Chase account. There is zero customer service. I got some weird message printed on my next credit card statement in October of 2022, saying that Chase had refunded my money, but they never did, and there was no explanation. Chase is messed up. I had merely asked them a simple question, I never filed a dispute against Banjo.com because I didn't get that far (and I didn't want to piss off the owner because then I might never get my money back). I just had asked Chase a simple question, which the incompetent employees at Chase refused to answer, for whatever reason. I just wanted to know if there was a statute of limitations on filing a dispute. How long did I have before it was too late? Chase never did reply. One year later in September of 2023, I receive a bizarre letter in my mail from Chase, saying that they had chosen to side with Banjo.com, saying that the transaction was legitimate. I never even filed a dispute, because I am still trying to work things out with the owner of Banjo.com (still 18 months later). Why did Chase file a dispute without my knowledge? I am out $4,899 and still don't have any banjo from Banjo.com as of November 2023. What the hell is wrong with Chase bank? How can they side with Banjo.com when I never received possession of the item I purchased? These incompetent ungodly people make me sick! Get your act together Chase!

$84,500,000,000 Exits JPMorgan Chase, Wells Fargo and Citigroup in Three Months As Depositors Take Flight

Three of America's biggest banks just watched $84.5 billion worth of deposits disappear in a single quarter. Chase Bank is a terrible bank!

JPMorgan Chase, Wells Fargo and Citi all recorded an outflow of deposits in Q3, according to each bank's most recent reports.

JPMorgan Chase's new Q3 earnings report details a $31 billion decrease in deposits from $2.387 trillion to $2.356 trillion. Wells Fargo reported a $7.1 billion decrease from $1.3474 trillion to $1.3403 trillion, while Citi recorded a $46.4 billion drop from $1.3199 trillion to $1.2735 trillion.

Without warning, my computer was unable to log in to my Chase Bank online banking website. I got a screen saying I needed to update Safari to the latest version, but I had the last update available. I called the Chase online support and they told me they no longer support my Safari browser and I can no longer log in to the site. They told me they changed their system to provide a better experience for customers, but I can't use it. Amy was not able to explain how getting permanently locked out was a better experience for me.
If you have the same problem, I urge you to call the Chase online support, *******372, and complain.

I recently open a checking account, savings and a debit card. I try to make deposits but the system was so bad and I never got the transaction made and after qualify for everything they decide to cancel my account because that was fraud! Even if you are an American Citizen with a non-American name we are target it by this horrible companies. Shame on you!

Tried to sogn into one of my 5 Chase accounts on line. I only get connected to start a new account site. When I type in my password nothing happens. Prove why you deserve to be a bank. Support is less than one star. Major USAF. You are closely approaching B of A in terms of competency.

I am an United Airlines business customer with over 70 flights in the past two years. I applied for an introductory card with Chase that was being pushed by United Airlines with the promise of 60,000 air miles being added to my frequent flyer account.

I missed the deadline of charging a threshold amount by 7 days and $500 thereby forfeiting the benefits of air miles on an introductory offer on a branded United Airlines Card. The standard answer was "...sorry but that is our policy".

If you do business with Chase realize they are intentionally unresponsive and use policy to alienate responsible customers. Don't fly with United Airlines using a Chase card- you might be taken for a ride you would rather avoid!

This app will freeze up will change font size will kick you out of your own account. Will not recognize your ID will tell you your password is invalid or expired. When you call customer service, they will blame it all on you. Regardless of the fact that they are site down servicing their online app or updating, whichever will fall on the customer, including those with disabilities with sight a complete nightmare from the entire time I have been a member of Chase Bank! Some customer service, rude and disrespectful to customer belittling them.

TERRIBLE time wasting customer service, people that don't speak fluent English. They play pinball with our transfers...TODAY it took 5 transfers to get me to the correct department that should have taken one try, overall wasting over an HOUR of my valuable time to get the answer to a 5 second question. DISCOVER is a GREAT card. I will be using them as a full replacement to this INCOMPETENCE!

I have a nonprofit and I started with Chase in 2017 and as we grew I added people to the account to handle the bookkeeping aspect until recently I discovered that these people went in to the Chase Bank Alderwood branch and without any documentation were able to remove my name from the bank account I created and I was told by the bank manager I needed to get an attorney even when I produced a warrant for one of the individuals that convince them to take my name off the account he was the number one most Wanted insurance fraud a subject as well as warrants for two identity theft but they said that did not matter, and I have tried to talk to Chase for the last 2 months and they have done nothing but I was told that they cannot remove the name of the owner of the account they would have to close the account and open a new one but they did not they just removed my name and are spending the money however they see fit without oversight or caring about those suffering from homelessness and addiction. Do not trust this organization

My father recently passed away when we got our benefit check from the electrical union, they placed my check on hold for 3 weeks when I called customer service and explained and asked why three different associates hung up on me and when I finally got one to not hang up on me he told me the only thing to do would be to close my account while they still have my check. They also told me to call the Union have them cancel my check and reissue me a new one if I did not like how things were going. Wow Chase just wow. Your personal skills are way way sickening and so is your bank!

I had a 30 year old matured EE US Savings Bond and the clerk at the Chase Bank Branch in Castle Rock, CO made an error in processing the bond and then just told me I would have to mail it into the US Treasury for redeemed it which takes up to 90 days. They admitted the error but put the burden to fix it on me. I showed them the US Treasury validation on the serial number with the value shown but they still refused to honor the redemption of the bond.

I deposited a payroll check and they put a seven business day hold. I was told they couldn't verify funds so I went to the bank it was drawn on they verified funds and chase still refused to release funds even if it clears earlier. The lady was rude and condescending on phone. Would give zero stars if I could.