If I could rate any lower than 1 I would. I ordered some items during a sale 2 weeks ago. I got the 7-10 day shipping so I knew it would be atleast a week before I received my items. I was patiently waiting for my things to arrive in the mail. I got an email YESTERDAY saying that all of the items that I ordered are out of stock so I won't be receiving them. This was almost 2 weeks after I had ordered! Most decent websites will tell you when an item is out of stock before you check out, not 2 weeks later after you've been waiting for the package. This was my first order from Charlotte Russe and it will be my last.

I ordered a body suit on December 5th and was sent a confirmation for the size and payment went through. I called on Monday the 12th to see if it had been shipped yet and the customer service department told me it was being shipped out that same day. I just got an email saying my whole order is being cancelled due to the item being out of stock... HOW DOES AN ITEM GO FROM BEING SHIPPED OUT, TO OUT OF STOCK?!?!?! Waste of money and now I do not have my outfit for the Holiday party this Friday.

I have ordered a jacket for my mom on black friday sale and I didnt receive it, I am leaving to my home country in a couple of days, they really disappointed me, they were asking to fill the form, investigation, and stuff, which will take 10 more days. I wish to cancel my other order too.not happy with the shipping

After reading all these reviews I decided to place an order on Charlotte russe on black Friday. I was so hesitant. And I should have been. I ordered two items. Only one came but the invoice said they were both there. No way. Two pairs of shoes could fit into one box. So immediately I called to let them know. I had a 7 min wait, which in my opinion was not bad. Eventually I spoke to someone who explained to me that they were really backed up and behind. I explained what happened. She looked to see if other item was in stock still which was. She offered to ship me the item or refund me. I opted for reshipment. Easy as that. My order is now pending as placed. After reading other reviews I'm super surprised it was so easy for me to get this problem fixed. Kinda upset it took two weeks for my order to come and then only half at that. But glad they fix the problem super easy within five mins. Hope they ship soon. And hope others get as fortunate as me to experience the good side of the Charlotte russe customer service.

Lo peor que hay en compras online mi pedido fue noviembre 27, en mi orden me pusieron que en 4 a 5 dias lo enviaban habiles cosa que no se porque tardan tanto en poner el envio pasaron 10 dias, el 7 de diciembre me mandan un correo que uno de los pedidos no habia, entonces como aceptaron la orden y como lo cobraron si no lo tenian? Pero aun asi ni llega nada de lo demas que pedi, hablo por telefono me dicen que si tenian en existencia lo que supuestamente no pero que ahora me cobraron mas caro porque ya subio de precio, me dan un numero para chacar donde estaba lo que habia pedido y resulta que fue hasta despues que les hable lo pusieron en paqueteria y que probablemente llegue el 12 de diciembre. QUE CLASE DE NEGOCIO ES ESE. Estoy completanente enojada

I've been ordering online from Charlotte Russe for the past 5 years or so and they use to be great but past 2-3 months, online ordering has been horrible. One of my orders took a full 2 weeks to even get shipped out after emailing them twice about it. And their response both times was so generic I don't even think they read my email, just the subject line. Two times I've gotten emails about 8 days later saying my items are now out of stock. Why would it take that long to notify me? Now my current order that I placed Nov 25 and it's Dec 5 and still nothing about it being shipped. They've definitely changed something about how they handle online orders it was never this bad, nor do I have any of these problems with any of the other stores I order from. This is definitely the LAST time I will be buying anything from this company!

1st time ordering some items and when I received my shipment I was missing a pair of boots. Called they said they don't "reship" items I would have to fill out a form to get my money back 2 weeks later still no money.
Last week I ordered some more items looked at my account and seen I was charged twice. Went to my email to see I had two order numbers. No biggie I'll return the second shipment at the store once it arrives right? Wrong! Got first shipment (which was also missing an item) didn't get second checked my email to track it never received a shipping confirmation. So I thought maybe they flagged it on their end so I call customer service. Nope they didn't well can I cancel my order. No it's been longer than 15 min. So you mean to tell me that I had two orders that were made literally within min of each other with the exact same items one arrives and other is lost in the air and its nothing CUSTOMER SERVICE can do about it? No I have to wait the 5-10 days Makes no sense this will be my LAST time ordering from them

I placed an order November 4th and they sipped my order in 2 packages. I received the first one but the tracking number on the second package never worked. It's now November 29th and I still have not received the rest of my order that totaled $71.00. I have gotten 2 email replies both saying they were sending my issue to management. The last email said to wait 3-5 days, it's been 8. I have no idea where my items are of when they are sending them. I want my money back.

I went in to the Frisco, TX location for Black Friday, and was overcharged $11 for an item. When I went back to the store in an attempt to fix the cashiers mistake, I was yelled at by the employees in front of about 75 other people who were shopping there as well. I ended up leaving with $37 missing from my wallet, when there should have only been $26 spent, and was completely embarrassed in front of a crowd of several people. I'm never going back!

This site is crap. On Sunday I bought a dress to wear for Thanksgiving, which was on a Thursday. I spent 17.99 for 2 day shipping. That night I got an email, saying it shipped, with an estimated delivery of the 23rd. Awesome! Will definitely be here in time. Nope! Thanksgiving has come and gone, still no dress. I spent double the price of the dress for nothing. They obviously never paid the money to have it here in two days. False advertisement. I emailed them and asked for a refund for the shipping, and every response I got was totally incompetent and they totally beat around the bush. Long story short, I'm not getting my refund. Other sites would never treat their customers this way. Never buying from here again. Hope it was worth losing a customer who would have ended up spending hundreds, all over $18.