I LOVE CR. I always shopped in store and never online. Recently I found that there were a lot of online only sales and it was much easier to just shop online. Christmas time rolls around, my mom tells me she LOVES this jacket from CR. I go to order it and its out of stock within minutes... okay. I messed up. So I stay up all night to see if they restock it. They do, I order, it was left out of my order. I call they say it was accidental and they will reship it out no problem. 3 weeks pass, nothing. No word. I called today and got someone telling me "it was never on its way. I'll give you a refund but thats all I can do". The point wasn't the money, the point was the jacket. $#*! this place.

I ordered 2 pairs of shoes Friday at 6pm paid for expedited 2 day shipping, called on tuesday to see where order was and they told me just because its expedited it could still take 4-5 days to process, and they are not open on weekends to process? Later on Tuesday I received an email stating that one of the pairs was out of stock, called again and they said it's in limbo so basically because my order wasn't processed more people could have ordered after me and received the shoe also the rep said it looks like we have one pair left when I asked to have that one she said she couldn't process the order... not happy with customer service or online, however I've never had problems at the actual store

Whenever they have a sale they online they ALWAYS oversell then send you an e-mail that your order was canceled. This happened to me 2x & I stopped shopping online from there for 2 years. Decided to try them again recently because they had a big sale online. I ordered 5 items that said were in stock. Each day afterwards i received an email saying items were canceled due to being out of stock. By the end of the week only 1 items was shipped. This is definitely a Bait and Switch operation & they should be held accountable for this deceptive practice!

This company is terrible with shipping. I placed an order that got delayed because of the presidential inauguration and snow storms... then when I finally received the package about 3 weeks later, the item had a stain on it. I thought maybe it was fluke and did a joint order with a friend. We ordered 13 items in total. The week following the order I got 5 different emails saying that items had went out of stock. I then got a tracking number and it says my package is scheduled to be delivered by tomorrow but it's currently in the "label created" stage. I then got a notification saying it has been delayed due to the Super Bowl and more winter storms. Needless to say, I won't be getting my dress in time for my event.

Charlotte Russe was my favorite place to shop, online and in person, I've bought tons of things from there and visited many different locations, that will now be changing. I ordered two pairs of jeans on clearance for my birthday and I was so excited for them! A WEEK went by, and I received an email informing me that these items are out of stock, which was shocking to me considering I had expected them to have at least been shipped by that time. When an item is ordered, while it is still in stock, it only makes sense that you would receive it. I ordered the items for my bday, not only did I not get them by then, but I didn't get them at all, with no sort of compensation what so ever. It seems this happens to a lot of clients, but they have made no efforts to correct it or change it. I think I'm just going to shop at Torrid from now on.

***In short, ordered 15 items. No tracking for 6 days. Items went out of stock. Got a "fake" tracking that did not update. Received refund email w/ 10 items out of stock. Incorrect refund amount in Paypal. Got new tracking numbers for the remaining items. Poor communication.

I placed two orders. The first one I received a tracking number within 3-4 days. The second order I placed a day after the first one. I waited 4 days before contacting them. No response. I received a shipment delay email from Paypal. I waited 6 days, tried again and got a tracking number from Charlotte Russe. It had a shipping label created days prior. It still has not updated by the 8th day. I get a partial refund through Paypal. Customer support has NOT explained what was going on. I get an official email from Charlotte Russe that a dress I bought was out of stock. I get another email for the partial refund. With a huge list of items that suddenly became out of stock. Like the others, I see that some of these items are still up on the website IN STOCK. I have contacted Charlotte Russe through emails and twitter. I finally got a customer support email response that was generic. No explanations and ignoring my questions. I have repeated my questions and I'm not expecting a response. Lost my business for good.

1/31/2017 I got an email stating that some items can be reshipped. I received tracking numbers.

10 items out of 15 were cancelled. I also received an incorrect amount for my refund. I'm missing $13.99

At this point I would have preferred a proper email with an explanation so I could just cancel the whole order instead.

I ordered on 1/20 a winter dance dress for my daughter. On 1/25 I called to check on the order. Was informed that order was still in process even though they could manage to charge my card at the time of order. Was told that they are behind because of the popularity of their sale. I asked to cancel my order since it wasn't "processed" yet and was told that "no, can't cancel but you can return it once it ships to you". Seriously? I can't wait to see what the return fee will be. You have ruined my daughter's dance because the dress she had hoped to wear is "in processing". An 8 day order/ship/arrival timeline works for every other company. I will NEVER EVER order anything from you again and from reading the other reviews looks like this is commonplace practice.

I recently purchased really cute boots from the Charlotte Russe website. I usually look at the reviews to online stores that I haven't shopped at before buying but I forgot to do so in this case. I eventually did and I saw many bad reviews and I was very scared that my package wouldn't arrive. It took about four days to ship and another two to leave the office and came to my house about a week or two later. The box was slightly damaged which doesn't bother me and my shoes were undamaged and perfect. I'm really happy with my experience with Charlotte Russe but I highly doubt I'll shop there again because of the many bad reviews.

I'm in the same boat with everyone who tried to order a package and have it arrive before 12/24. Now it's 2017 and my package was never even brought to Fedex. I've called their customer support over 3 times already, emailed them multiple times, and yet they refuse to cancel and refund my order. So my word of advice is to dispute the charge with your credit card company. This falls under the categories 'merchandise never received' or 'service not as expected'. Never ordering online from here again after this nightmare.

Order a bunch of items online 12/19. Selected 3-5 day shipping option. Received an email a few days later saying 3 of my items were no longer in stock. Oddly enough, all three were still listed on the Charlotte Russe website. 3-5 business days rolled around and the rest of my items had not arrived. 1/3, my shipment was finally delivered. 15 days later. Horrible service from a horrible company. Will not be ordering from there again.

I ordered a good amount of items on this site to receive emails days later saying these items are out-of-stock. The weird part is that these items are still up on the site and has updated the prices since. Why would they update the price if these items are out-of-stock?

I've emailed them a couple of times asking why and no response. Just more emails about "oh these items are out-of-stock". Sucks bc I really liked their clothes but bc of this horrible experience, I'll never shop here ever again!

I tried to buy some things on thier site recently only to have my credit card not work. Does not tell you why, just shows red and won't process. I know my card is fine. I tried to call customer service only for the phone number to be disconnected! What? So I email them, and it says will respond in 1 business day, it's been 4 and nothing. I wrote them again and nothing. They obviously do not care about thier customers. No use going to the store either because thier plus size section is literally that, a section. It's a small corner in the back with horrible selection. It's obvious what kind of customers they cater too. I will be going elsewhere from now on.

I don't know what happened to this company... I ordered in the past but my last experience will most likely be just that MY LAST... first off I ordered several items on 12-10-16... a few days later I received an e-mail that one item was out of stock... I went on their website only to notice it was still available for purchase... so I reordered and was told that I would get 3 day shipping for that top because of the inconvenience... the first order finally had a label created on 12-15-16... the package has NOT moved since that day, no tracking updates what so ever... I called several times a few days ago and was feed a bunch of lies... the re-order that I had done came back out of stock as well... I was told just 1/2 hour before that by a customer service rep that they had the top in stock. I was also told if my original order didn't come by 12-24-16 that I could cancel it... REALLY?... well I wanted those items so why would I want to do that... this is NOT a way to run a business... if they are busy at this time of year maybe they should hire more help and stop being so darn cheap... I keep also getting sale promotions through my e-mail... I like how they are having this big sale before the holidays but they can't even have it arrive by then... this was the worse experience I have had in my life ordering from any online site... this should be a NO star rating...

I ordered an item to be here by Christmas. The order at first I was told that it would be delivered by December 23rd next email was December 24th. From that point I knew it was downhill. It got worse when. I received the package. I ordered a size 10 brown boot received a size 8 black boot. It got worse lol the woman says we don't have the boot in stock so you can exchange it and it will take 6 weeks for your refund. Now my gift to someone I can't give and I have to wait to get my money back. Smh HORRIBLE customer service. If I could give a lower score I would.

I placed an order on the website on 12/19/2016 and paid for expiated shipping. I spoke with a representative and was told that shipping would take 2-3 days. Today is 12/22/16 and the package hasn't even been shipped. I've been on the phone with them for 1:43:33. I was 1st told that I had no option but to wait until 12/27 to receive my items. After requesting to speak with a supervisor, I was told that they could replace my order and reship express however, I was still not guaranteed to have it by 12/23 which was the date I needed it by. Needless, to say I will not order anything off of there website again.