I like CR because they have quality clothing and really good selection for plus sizes. I had a %20 off and $10 off $50 coupon code and with my quick thinking I switched the codes around to take $20 off a $50 order! I live in Memphis so its no hassle with returns and with the warehouse being a few miles away shipping is really fast. Only thing is if its transferred to the post office just add another day. Thanks FedEx! I'm sorry but I've never had a bad experience with them. I just wait until there's a sale with free shipping or order enough to get free shipping then take the rest bk and get a refund. You gotta work these retail giants for whatever you can get! And they accept returns after 30 days which is a plus for me because I buy so much, lose interest and forget I even have them. I'm going to return a vDay outfit I never wore this weekend so we'll see how that goes...

I have ordered from Charlotte Russe online twice now and am pretty pleased with their service. My most recent order was for one pair of plus size, jean, cutoff shorts - Refugee, I think. I ordered them one size up, just in case the shorts ran a little small. I received them today, cute, good fit, a little loose, not to short in length. Four stars due to how long it takes to receive one, in-stock item, that is my only compliant at this point.

I purchased 3 items, only 2 arrived. The refund took weeks. I will never give these people my money ever again. The deals are nice, sure, but it's not worth the terrible service. Also, one of the dresses I received is so poorly made it's actually hilarious. The material is paper thin, to the point where you can see my bra and cleavage through the fabric. So now I have a $20 dress that is literally unwearable in public. I should've returned it, but I figured the hassle would be too great. I gave up on Charlotte Russe, and you should too.

You will never receive all of your items if you purchase more than one. The customer service reps will give you attitude and you won't ever talk to a supervisor should you need to. The crazy thing is I spoke to someone on the phone Monday about cancelling my order after I read horror stories about CR. I had been trying to cancel my order to days prior. I told the rep I was scared of becoming a victim of being charged for an item that was sold out and she assured me all of my items were. Guess what? All of my items were attached to the same tracking number so I figured if I ever did get my items (many others haven't), nothing would be missing. Boy I couldn't have been more wrong. Of five items, not one, but two items were missing. A whole pair of shoes they claimed to have shipped! I tracked this package the whole way. Smh, not only was a pair of shoes missing, but also a pair of sunglasses the rep said was still in stock and asked would I like those to be shipped. Uh, heck no! I don't trust you guys at this point. I will say this about CR: their chickens will eventually come home to roost. Karma will rear it's head and they will be on the receiving end of it.

I purchased not one, but three new pairs of shoes from Charlotte Russe and a new jacket. I am leaving to Europe on the 21st and the shoes and jacket were for my vacation. Purchased some new clothes from Forever 21 on the same day. I got my order from Forever 21 in less than 3 days (w/ free ship!) and it's been a week with CR and my package still hasn't even left the warehouse. I leave in 4 days. Gotta cancel my order, get a refund, and go buy new shoes at an outlet store before I leave. The discounts aren't worth it if you have to wait, in some peoples cases, up to three weeks to get your package. CR has lost my business. Just go to Forever 21 or literally anywhere else. Hopefully CR goes the way of WetSeal.

I ordered two pairs of shoes, a dress and a pair of leggings. Confirmation was sent right away. 9 days later, I checked with Federal Express and it still just had a label. I emailed and, what do you know, I get an email that the order has shipped! I waited a few days and checked with Federal Express again. They still have not received. When I emailed again complaining, and asking for an explanation or I would cancel. They just cancelled the order and gave a refund... except they did not refund the whole order and left one item off! I've just emailed them again. This company is so frustrating! I will never order from them again.

Just like the earlier comment, today Charlotte Russe had sale for 20-50% off the entire store, plus free shipping. Great! Just a few days ago I went to their store to look for light colored distressed jeans, but they were too expensive, about $33. So I decided to wait until they had a sale. This is my first time ordering online from any store and I really want these pair of jeans. After reading these reviews, I am scared if they are even going to arrive. I usually do in depth research before even just thinking about buying from a online store. But because I've been to CR so many times, boughten several tops, and tried on the jeans I purchased online, in the store, I briefly looked at the reviews and then just forgot to look into it more. I doubt that these reviews would even stop me from buying these jeans, which might be silly, because I love the light color, distressed look, and SUPER affordable price. I am all about saving money. In total the jeans were about $20, including the extra 20% off coupon, which I think is a great deal. I checked several times to see if the item says out of stock and it never has. CR is one of my favorite stores, I hope this doesn't make me rethink that. I hope they come in because I want them badly and to arrive in at least a week, as stated. Anyways, I'll probably have an update about this.

So this might be a little premature of a review but here it goes!
Today Charlotte Russe is having an awesome free shipping plus 50% off the entire site plus an additional 20% off clearance. I found the winter jacket of my dreams as every woman would say. Yeah it's Almost April in NYC but I know I can save it for next year and show it off for the remainder of this crazy "global warming" winter. I've ordered my plus size 1X fur trimmed puffer jacket. I layer up so this will work. It is a gorgeous jacket and its cinched at the waist with the bottom being skirt like and swoopy. Love it! So I got my confirmation but I'm sweating bullets because as soon as I paid I went back to see if the jacket was still available and ALAS it's sold out! Could I be that lucky? Should I stay peppy and positive or should I just accept my doom. I'll update u all on my CR destiny. Smile, sigh, shrug.

I Ordered 2 pair of shoes from charlotte russe. I received a conformation order that night and then received a tracking ID from FedEx. 2 weeks have gone by and still no shoes. I track the shoes everyday and the shoes are still at the same location. I had to call customer services to see what the problem was. The rep on the phone sad that they are stuck in transit. She said that she can issue me a refund or order the shoes again. I really wanted the shoes so I said lets order the shoes again because I wanted to wear them in my vacation. But they did not have the shoes in my size. I had to get a refund and have to wait up tp 7 days before the money is put back on my card.

I love Charlotte Russe, I have so many items from the store. Shipping is terrible though. I ordered some shoes to wear on my birthday, 2 weeks ahead of time, and they won't arrive until the day after. I'm just frustrated because other items that I purchased a few days after I bought the shoes have arrived already. I would suggest purchasing waaay ahead of time.