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CellularOutfitter

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CellularOutfitter

3.3
cellularoutfitter.com

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CellularOutfitter Reviews Summary

CellularOutfitter has a rating of 3.3 stars from 1,716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CellularOutfitter most frequently mention customer service, good quality and fast delivery. CellularOutfitter ranks 251st among Mobile Phones sites.

service
48
value
47
shipping
50
returns
27
quality
36

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Wisconsin
1 review
0 helpful votes
Follow Marleen D.
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What a joy
July 3, 2018

I ordered the wrong items for my phone. The customer service person Tony, was amazing. He was help and very responsive. I will.do business again and so should you.

Date of experience: July 2, 2018
Louisiana
1 review
0 helpful votes
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Their customer service is good and quick response, they deliver a free replacement to me with no cost, for the usb charger cable purchased for my Samsung Galaxy S8, which is not function.

Date of experience: June 26, 2018
New Jersey
1 review
0 helpful votes
Follow Arletha L.
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I recently placed an order and when I found out the item was no longer available, CellularOutfitter made good on their promise for a replacement of my choice similar in value. Great, prompt customer service!

Date of experience: June 26, 2018
Illinois
1 review
0 helpful votes
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Very poor delivery
June 26, 2018

I ordered S8 plus case for almost two months now and I haven't recieved it and I got tired of the run around and simply ordered somewhere else and I have received it while the one I ordered on this site happened to have travelled on a journey of no return. My advice don't patronize this site if you don't want to be frustrated.

Date of experience: June 25, 2018
Texas
1 review
0 helpful votes
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This company has great products, excellent pricing and outstanding customer service. I will highly recommend Cellular Outfitters to anyone looking for these type products. I will be using them again.

Date of experience: June 22, 2018
New Mexico
1 review
0 helpful votes
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I purchased cellphone charger and decided I didn't need it after all. Requested refund online got an email next day saying to wait for return instructions in 1-2 business days. Now 10 days later and 3 emails still no response. Tried phone call, says not receiving calls. After second email I got a generic response telling me to go to website to there EASY return site.
Paid thru pay pal so will try them next but by the sounds of these reviews don't hold up much hope.
Will never use or recommend again.

Date of experience: June 21, 2018
Florida
1 review
0 helpful votes
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Awesome service
June 23, 2018

After a few emails over a missed delivery Tony at Cellular Outfitter was very professional in handing a refund over to me. Very quick response and I am very satisfied and will continue to shop at Cellular Outfitter. Thank you!

Date of experience: June 21, 2018
Illinois
1 review
0 helpful votes
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I would never ever think of shopping anywhere else for my phone needs. Cellular Outfitter is the best, they are very patient and the Customer service department is always understanding when I make mistakes and order the wrong items, they were replaced without any hassle...
Whoever Tony is, all have to say is KUDOS...

Date of experience: June 21, 2018
New Jersey
2 reviews
0 helpful votes
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I placed an order and one item did not work. I sent an email and received a reply and help immdiately! I was very impressed with the whole process and will continue to be a loyal customer.

Date of experience: June 19, 2018
Florida
1 review
0 helpful votes
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Service
June 20, 2018

I tried other screen protectors none would work with my phone holster the one I ordered from CellularOutfitter worked fine just had a problem with it reported it and now having a new one sent to me Great Service

Date of experience: June 19, 2018
Maine
1 review
0 helpful votes
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One of my items didn't ship at first, but the customer support email was very responsive and corrected the mistake right away!

Date of experience: June 13, 2018
Wisconsin
1 review
0 helpful votes
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I receive quick and coursious replies when I noticed my order had not shipped or been filled. They worked with me to find a resolution that worked for both of us. Once that happened my order was shipped within a hour.

Date of experience: June 11, 2018
New York
1 review
0 helpful votes
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I do think they have excellent customer service due to how my issue was resolved. However, I would suggest that they change their website to show the shipping charges BEFORE the final button is clicked on. I also saw another review that mentioned the shipping charges do not appear until the order is actually placed.

Date of experience: June 11, 2018
New Jersey
4 reviews
14 helpful votes
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I felt ripped off at the end with shipping charges, which they don't show until you press the button "complete your order". I felt deceived by this companie's selling practices. Then I complained and they sent an automatic reply in two seconds (which looked pre written since they maybe have so many people complaining about the same topic), in the letter they offered to reduce the shipping costs but I refused and still pressed cancel my order, then another window opened offering free shipping and I accepted, but the prices of my items where all changed and increased! Then I requested again to cancel but at this point I dont know what the outcome will be.

Date of experience: June 10, 2018
Missouri
1 review
0 helpful votes
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The customer support team member that contacted me was very polite and provided very good follow up in regards to solving my shipping issue.

Date of experience: June 8, 2018
Texas
2 reviews
0 helpful votes
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Tony was excellent in helping me resolve my issue. He was truly patient and showed much concern in assisting me. I feel good that I can come back and do business again with Cellular Offiter.

Date of experience: June 5, 2018
Tennessee
3 reviews
1 helpful vote
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When i confirmed the order there was no shipping charge visible, shipping was zero the minute i hit confirm order it came back with $5.99 additional shipping. I called the phone number they had online but it is not a working number

Date of experience: June 2, 2018
Texas
1 review
1 helpful vote
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I ordered a battery on May 24th and paid for it with paypal. I tried to track my order on May 30th and the tracking page asked for an order number. My invoice did not have an order number only a transaction number and an invoice number which didn't work. I also had items slipped into my cart without my knowledge and was charged for them without my knowledge. Customer support phone number does not work!

Date of experience: May 30, 2018
Cellular O. — CellularOutfitter Rep
over a year old

Hi, Brad. We had sent you an email regarding your concern. Please check your email.

California
1 review
0 helpful votes
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Id like to send a shout out to Red, who was very efficient and helpful with getting g back with me so quickly.
His supervisor should know not many companies have professional employees who go out of their way to help.
Thank you..

Date of experience: May 30, 2018
California
1 review
0 helpful votes
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Great selection
May 30, 2018

I had a problem, I ordered the wrong size cell phone case and Tony at Cellularoutfitters quickly responded and took care of me! I would definitely be shopping here again.
Great price, great selection and great customer service!

Date of experience: May 29, 2018