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CellularOutfitter Reviews Summary
CellularOutfitter has a rating of 3.3 stars from 1,716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CellularOutfitter most frequently mention customer service, good quality and fast delivery. CellularOutfitter ranks 251st among Mobile Phones sites.
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I ordered a new battery for my cell and have not received any information as to when it will ship. Have contacted them server times but have not been able to actually toal with a live person! Poor customer service...
I have used Cellular Outfitter multiple times and have never been disappointed in the end once. Even this last time I had a minor issue they found out that the issue new what to do and corrected it and made made it right they're just a very professional and I would recommend them to anyone. Also Tony from the customer service team took care of any and all issues I may or may not have had just wanted that to be noted that he was great.
Hey, Coleton! Thank you for choosing Cellular Outfitter for your phone accessory needs! Tony was so delighted upon seeing your positive feedback.
Good Relations with Costumers i had problem with the shipping amount gave me a decent discount on shipping and decrease the price of the item as well
Thank you for your kind words, Aman! Our customer service team are happy and appreciates your feedback! :)
I love this site! I started out w/ a case and screen protector for my Samsung. Which has taken a beating & saved it more than once from damage. Then I got a thin, hard to fit LG phone and had issues finding a case I liked, but customer service went ABOVE & BEYOND to help me find what I was looking for! The prices are great too! Don't forget to get a stylist, they write so well and have a nice sleek look.
Hey, Karen! Thank you for this awesome feedback! We are glad we were able to help you with your concern! :)
Issues with the website so i reached out to them by e-mail and within 9 hours i had received 2 emails and a phone call and was able to complete my purchase along with a discount offered by the company. The customer service was awesome. Highly recommend this company. Thanks team.
Hello Michael! We are so happy to hear that we were able to help with this! :D Please let us know if you have any further questions.
The original case I bought was defective, and Richard did everything right to make me Happy.
Richard told me they were upgrading their system, and I noticed item numbers changed, so hopefully they got all the bugs worked out, and the other agents who were "unable" to help me, will improve with the program.
Thank you for allowing us to help you out and send you out a replacement! We can't wait for you to receive it.
I messaged about and issue I had with a case. They returned my message promptly. An satisfactorily to care of my issue. Love them and their products.
That is so great to hear Sherry! :D Thank you for sharing this!
I emailed this company concerning a matter thy took care of it promptly. I would recommend this company to others
That is so great to hear Kimberly! :D Thank you for sharing this!
I have 4 cases from you. I will be getting an upgrade soon, when I do, I will be purchasing cases for my new phone!
That is so sweet Geri! Thank you for shopping with us
I received my package Feb13th, today is the 22nd. Every day wrote emails for request of RMA. FINALLY talked with Paul David, he listened and took care of my issue.
We are so glad to have been able to help you out!
I order a screen saver and they always put a free stylus in the order. They happened to charge me for the stylus so they credited me but forgot to send me my order. Now I can't ge anyone to answer my email asking where my stuff is.
Hello, Lori! We apologize for any inconveniences caused on our end. We will do our best to assist you with any issues you are experiencing, We will send you a message shortly. :)
My experience was awesome and my issue was quickly addressed and resolved.
I am pleased to have conducted business with this company and look forward to having more wonderful experiences in the future.
That is so sweet MP! Thank you for shopping with us
Excellent company, thank you so much! You took the time my account that most companies would not do so again thank You! Venus Mayfield.
Thank you for your kind words and thank you for shopping with us!
I was unable to find my invoice on line but the team at out outfitter gave me my invoice number and when my shipment would arrive. They even gave me a partial credit for the shipping since the items shipped later than I expected. It was a great experience.
Hello Sheila! We are so happy to hear that we were able to help with this! :D Please let us know if you have any further questions.
Tony was was "GREAT" THE BEST ONLINE EXPERIENCE I HAVE HAD, HE WAS PROFESSIONAL, PRODUCT KNOWLEDGEABLE, VERY UNDERSTANDING OF MY PROBLEM, EAGER TO HELP RESOLVE IT AND DID, ALSO MADE MY WHOLE BAD WEEKEND NOT SEEM SO BAD AT ALL BY GIVING ME A GREAT DEAL THOUGH HIS GENEROSITY OF TIME SPENT WITH ME... Thanks TONY,
That is so sweet Anthony! Thank you for shopping with us
My customer service rep, Jason, was great! He was quick to reply to my email and resolved my issue. I am awaiting my reshipmment because I never received the first one. I just emailed my invoice to Jason, and he handled the rest.
Keep up the good work!
Thank you for allowing us to help you out and send you out a replacement! We can't wait for you to receive it.
I bought something from them and was not expecting the shipping charges. Evidently, I overlooked something. I was upset about it but they took care of the matter for me and made me feel very comfortable in ordering from them again!
We are so glad to have been able to help you out!
Had a few misunderstandings, but after a few different ones tryng to work me, but I stuck in there till I got a salesman that took his job serious and dug deep till he solved the problem, And because of him I'm leaving a Happy Customer, Thanks Again David. Sincerely, Diana Thompson ( I'll be even happier when I receive my item)
We are so sorry to hear that it took some time, but are so glad it was done!
Not sure how I even ended up on this site. Maybe because initially I was promised a good discount. I wish I had read reviews before going thru all of this. Not only were there items added to my order for phones I didn't even own just because I viewed them while searching for what I actually needed. I wasn't aware of the inflated shipping costs until after my card was processed. Tried to cancel the order because it wasn't even clise to what I really needed or wanted and the ahipping fee waa more than I was willing to pay. To no avail was I able to do so. Was actually charged even more 3 minutes after trying to cancel my order. They have horrific customer service with the exception of a delight named Hannah that I got to IM with via FB. She was able to refund some of my S & H fees. But let me know that I'd have additional ones when I go to return the items that I did not want or need as I don't have the devices they fit. They were just added to my account and I couldn't get them removed for anything. I got my package today. 14 days after the order was forcibly submitted. I can use two of the 8 items. So, there's that. I had to cancel my card also because of all of this. Now to dig my way up to the surface, hopefully in the near future by maybe not having to pay another arm and leg to ship most of the order back. Bio, except fir my brief but helpful interaction with Hannah on Messenger. She was delightful.
Ended getting a case and screen protector that didn't fit. Then customer service keeps telling me they'll get back to me, but it's been 4 weeks.
Hello, Micheal! We apologize for any inconveniences caused on our end. We will do our best to assist you with any issues you are experiencing, We will send you a message shortly. :)
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Hey, Ron! We are sorry to hear about your experience. That was truly not our intention. We really appreciate your feedback and hope you do give us a chance to make it right! We sent a private message to help, and will wait for your response