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CellularOutfitter

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CellularOutfitter

3.3
cellularoutfitter.com

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CellularOutfitter Reviews Summary

CellularOutfitter has a rating of 3.3 stars from 1,716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CellularOutfitter most frequently mention customer service, good quality and fast delivery. CellularOutfitter ranks 251st among Mobile Phones sites.

service
48
value
47
shipping
50
returns
27
quality
36

We monitor reviews for authenticity

Hawaii
1 review
0 helpful votes
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Thank you for taking care of my order and I will order and I will recommend my friends I already gave your number to a friend of mine ( Robert Smith) from Queens NY

Date of experience: March 14, 2018
Cellular O. — CellularOutfitter Rep
over a year old

We are so glad we were able to help you! :D Please let us know if you need anything else!

New Jersey
1 review
0 helpful votes
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Most pleased
March 15, 2018

Cellular Outfitters delivers as promised. Low price, fast delivery, quality products. What else can you expect or demand? This is my favorite cellular accessory supplier.

Date of experience: March 13, 2018
Cellular O. — CellularOutfitter Rep
over a year old

Thank you for your kind words and thank you for shopping with us!

Germany
1 review
0 helpful votes
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THE QUALITY OF PRODUCT WAS AWESOME.THE ONE ITEM THAT WAS OUT OF STOCK. TOOK LONGER TO STRAITEN OUT THAN I'D LIKE. BUT THEY DID SEND ANOTHER CHOICE SAME PRICE AND I LOVED IT. I CAN'T WAIT YO ORDER MORE.

Date of experience: March 12, 2018
Cellular O. — CellularOutfitter Rep
over a year old

Hello, Wendy! We are so happy to hear that we were able to help with this! :D Please let us know if you have any further questions.

New Jersey
1 review
0 helpful votes
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5 Stars! The products and prices are awesome. Customer service is quick to respond, very helpful, thorough and friendly.

Date of experience: March 12, 2018
Cellular O. — CellularOutfitter Rep
over a year old

That is so sweet, Kimberly! Thank you for shopping with us

District of Columbia
1 review
0 helpful votes
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Satisfied costumer
March 13, 2018

I purchased a case for my iPhone 7. I loved the price I love the quality and I love the appearance. I told others about the site.

Date of experience: March 12, 2018
Cellular O. — CellularOutfitter Rep
over a year old

Thank you for your kind words and thank you for shopping with us!

Canada
1 review
0 helpful votes
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I had ordered an adapter which clearly indicated that it was for a samsung galaxy 8+. Got it but it did not work. Not possible to call and speak to a representative (which in itself is not very good customer service) so I wrote using the from on their website. Never got a reply. So I searched the website and finally found out how to return the product. IT was a long and complicated process which requires many e-mail exchanges and many weeks. Once I was in touch with a rep from customer service, them were nice and helpful but their process is way to complicated. They even made an error about the amount them would reimburse but it was eventually corrected with some persistence. I ended up having to pay to return the item which cost me about the same cost as the value of the item itself; but I did it out of principal. I would not buy from this company again as their process is way to complicated and long for an on-line site. Easier just to go to a store even if you end up paying a bit more.

Date of experience: March 11, 2018
Tennessee
1 review
2 helpful votes
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Disappointing
March 10, 2018

Haven't recieved anything except the screen protector! Ordered weeks ago. Contacted the company via email & did get a quick responce. Said they were resending my order. So again patiently waiting!

Date of experience: March 10, 2018
Cellular O. — CellularOutfitter Rep
over a year old

Oh no! Sorry to hear this, Patsy! We'll make sure to help you out ASAP! Will be sending you a private message shortly.

Georgia
1 review
0 helpful votes
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Tony you are Awesome!
March 10, 2018

Again, I just want to thank Tony of (Customer Service Returns Specialist I mispelled his name in my first review and I wanted to correct it. He took the time and reviewed my request, acknowledged my concerns and made a decision that I was well pleased with. Thanks again.

Date of experience: March 9, 2018
Cellular O. — CellularOutfitter Rep
over a year old

Thank you for your kind words and thank you for shopping with us!

Alabama
1 review
0 helpful votes
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I ordered and paid for a particular item. I got a package with partial but not what I really wanted. I tried to contact in many ways to tell them I wanted that product.

With no explanation they DID refund all but shipping.

I asked again over and over about that product. Sent pictures. Never got information about that product. I ordered another color and they said I had that so it was all fine. I reiterated I wanted the black with picture. Nothing.

I HATE that we cannot talk on the phone with anyone and the chat people must be robots from responses I receive.

I enjoyed Two products I received in the last 2 years but really not happy with their customer service st all.

Date of experience: March 9, 2018
Cellular O. — CellularOutfitter Rep
over a year old

Thank you for taking the time to tell us about your experience, we always appreciate comments from our customers so we can serve you better. We will look into what caused your concern, will be sending a short message shortly

Illinois
5 reviews
38 helpful votes
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Paid $13.97 extra to get my order in 2-3 days. Day 4 and it hasn't left the warehouse yet. I get faster shipping form China.

Update: Now they're sending me a completely different tracking number and a link to their hidden shipping and handling policy that is not readily available when one orders. They claim 2-3 day shipping but don't tell you that's after they spend several days "processing".

I've attached the portion of my order confirmation that states Priority 2-3 day shipping (which they've started to claim is 3-5 days).

From their order confirmation email showing they stated 2-3 day shipping
Date of experience: March 9, 2018
Cellular O. — CellularOutfitter Rep
over a year old

Hi, Donna! Thanks for reaching out! We understand your frustration and apologize for the delay in shipping! This is certainly not the experience we want for you! Will be messaging you shortly.

Pennsylvania
1 review
0 helpful votes
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I love the fact that the response and promptness is so on point. Any issues that I had whether it was a missing item or wrong item sent, the matter was handled in a timely fashion and resolved! The representative made sure I was accommodated and satisfied. Thank you so much! Keep up the great work!

Date of experience: March 8, 2018
Pennsylvania
1 review
0 helpful votes
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I accidentally had a typo in my email address, so when I contacted customer service about not getting any confirmation emails, they found the mistake and fixed it. I would recommend using this website.

Date of experience: March 8, 2018
Missouri
1 review
0 helpful votes
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I have been purchasing products from Cellular Outfitters for years. I have no complaints. Good quality products. I recommend them to all my family and friends.

Date of experience: March 7, 2018
Cellular O. — CellularOutfitter Rep
over a year old

Thank you for your kind words and thank you for shopping with us!

Arizona
1 review
0 helpful votes
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So good to find a company that offers both great prices and products but also great service when there's a glitch in ordering. I was promptly given a full refund on a product I accidentally ordered twice. A real person responded with a kind email!

Date of experience: March 7, 2018
Cellular O. — CellularOutfitter Rep
over a year old

We are so glad to have been able to help you out!

California
1 review
0 helpful votes
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Excellent service
March 8, 2018

I had a mistake in my order for some reason my computer messed up and double ordered i called and they said it had already shipped but they credited my account for the one order and told me to just keep the extra order to me that is outstanding service thank you so much will be back and will recoment to my friends

Date of experience: March 7, 2018
Cellular O. — CellularOutfitter Rep
over a year old

Hello, Cliff! We are so happy to hear that we were able to help with this! :D Please let us know if you have any further questions.

Illinois
1 review
0 helpful votes
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Horrible
March 7, 2018

I waited two weeks for my order just to find out after waiting that one item was out of stock. When it was sent off with only half of what I ordered I should of been notified, very disappointed and will not be a returning customer nor would I recommend your site

Date of experience: March 7, 2018
Cellular O. — CellularOutfitter Rep
over a year old

We are sorry to hear about your experience. That was truly not our intention. We really appreciate your feedback and hope you do give us a chance to make it right! Will send a private message shortly

California
1 review
0 helpful votes
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Happy Customer!
March 6, 2018

A discrepancy (color ordered was unavailable) when order was mailed. Sent an email and I got a response past the working hours. A follow up at least 2 months after as I was out of the country, I was given the credit right away without much ado! Service is great, product is great. Will definitely recommend to friends.

Date of experience: March 6, 2018
Cellular O. — CellularOutfitter Rep
over a year old

Hello, Marlene! We're always here to help! Thank you for sharing your experience with us.The team here at Cellular Outfitter is thrilled to hear such good feedback. :)

Texas
2 reviews
0 helpful votes
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I had trouble at first placing my order, but in reaching out to Cellular Outfitter, all my problems have been fixed. I have ordered from them before, and I am sure I will order from them again. Great company.

Date of experience: March 5, 2018
Cellular O. — CellularOutfitter Rep
over a year old

Hey, Donna! Thank you for sharing your experience with how we have helped you. We appreciate the positive feedback.

Illinois
1 review
0 helpful votes
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FRAUD
March 4, 2018

Purchased phone charger for $1.99 was charged $5.99 for shipping. They do not give you the shipping charge until you hit the purchase button Tried to cancel order 5 minutes after purchase could not get in touch with them. Emailed them for several days to cancel order. Finally after order was shipped received email saying item was shipped. That the shipping charge was not returnable. THIS COMPANY IS A FRAUD

Date of experience: March 4, 2018
Cellular O. — CellularOutfitter Rep
over a year old

Hello, Pat! We apologize that you were unaware of our shipping and handling charge, We will do our best to assist you with any issues you are experiencing, We will send you a message shortly. :)

North Carolina
10 reviews
58 helpful votes
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I have written this company many, many times through email. No response. Ordered two items in two separate orders and can't get a response from anyone at this company. Again, BUYER BEWARE.

Date of experience: March 3, 2018
Cellular O. — CellularOutfitter Rep
over a year old

Hello, Bendetta! We're sorry you haven't heard a response from us yet! We've recently received a high influx of emails but will be assisting you with your concern, please wait for the message shortly. Thank you!