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CellularOutfitter Reviews Summary
CellularOutfitter has a rating of 3.3 stars from 1,716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CellularOutfitter most frequently mention customer service, good quality and fast delivery. CellularOutfitter ranks 251st among Mobile Phones sites.
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So far it's been great. Now let's see how long it takes for me to receive my order now that it has been corrected. So far up until this point it's a 5. I'm curious to see how long it will take to ship to me. I'm hoping I get my order by Saturday. If not then I'd have to say otherwise. Thank you
Shipping showed $0 until PURCHASE was entered... then was $7.98 for $5 item... will never use again...
No instructions with shipment. Give me a break one hundred words. Time is money, email takes time. Trying to keep it short -brief. After being in customer service for 30+ years, time is money.
I was very very disappointed when I placed my order, it was supposed to ship the same day. It shipped about 3 weeks later, then to my surprise I was billed double. The lady that I was messaging with (because they don't have a good phone number), her name was Jane and she was very helpful. The either shipping dept or packing department need Alot of work in my opinion
Will I ever order from this company again. NO NO BUT HECK NO. Great prices but BAD HUMAN RESOURCES. For some reason it was easier to send me another order for the one I was charged for, rather than give me a refund. What I'm going to do with 2 cases is beyond me, unless the cases don't hold up. However like I stated, Jane was awesome. If I could rate her inly, she would get a "10"!
I had a problem with an order and I contacted customer service and told them the issue and they took care of it promptly.
Thank you for your outstanding service.
I received my order with missing items, even though the packing slip said all items were included. I told Customer Service and they immediately shipped out my replacement case. Nice items and even better customer service! I will definitely recommend!
I was having difficulties ordering from the site. One of the representatives had called and helped me place my order. It was wonderful. Received my phone cover yesterday and fell in love with it. Immediately inserted phone. Thank you cellular outfitters
Great products, even better customer service... they take care of any problems you might have right away!
Was good contact answers back in a short time checked all my information to send correct case for my phone
Realized I hadn't received the refund. Contacted them and they sent the refund to Paypal right away. So, shame I had to contact them about it, but they did respond right away with the refund.
The company responded to this post and sent me instructions on how to return the item, which I have done. Stay tuned for more.
I had an issue with my order, there was a glitch on the website on my phone. My price was 14.00 when I processed payment it was 30.00. I was HIGHLY upset felt like I was being scammed, starting messaging them on Facebook DEMANDING answers. They chatted a good 30mins with me and refunded me half my shipping due to the glitch and it didnt show my shipping cost. They were very kind with their responses and understood my frustration and did resolve the issue! I was HIGHLY satisfied with their customer service. I can't wait to receive my order!
I placed an order Jan, 12, I received 1 item from my order still waiting for the wireless charger for my note8.its 2 months later no sign of it, no one is responding to my inquiries. Shouldnt take over 2 months to receive it
Any problems I've had which are few and far between have always been resolved. No company is perfect but this one tries to fix their mistakes ASAP.
My original order was incorrect and I sent an email to the company. Within a very short time they responded to my email and less than 24 hours the matter was resolved and the correct item is on it's way!
Thank you.
I placed an order on March 1st and didn't receive it until March 15th. My order stated I would receive it within 2-5 business days. It took 11 business days. I ordered screen protectors and I was charged $11.90 for shipping. Then, on top of that, the order was wrong. This is my third experience with Cellular Outfitter and I have yet to receive the correct item I ordered. Bottom line... Incorrect Orders, Waiting more than twice as long as promised for delivery, and charged more than double the price for shipping that weighs less than an ounce = delete emails and forget about trying this again. I believe in second chances, mistakes happen, but 3 times? Still waiting for a response to get this order corrected.
Hello, Cindy! We are sorry to hear about your experience. That was truly not our intention. We really appreciate your feedback and hope you do give us a chance to make it right! Will send a private message shortly
CellularOutfitter.com is the site that I go to for cell phone accessories. They stand behind their products. Prices are excellent. One and Done.
Thank you for your kind words and thank you for shopping with us!
I was disappointed it took 12 days for my order to arrive. While the prices are fair and the company has some excellent deals, the shipping charges are high. When my order finally arrived, it was missing 1 of the 2 items. In my error, I ordered the one product I received incorrectly. I contacted customer service and was disappointed to receive an email that stated a rep would be in contact with-in 48 hours. Much to my surprise, within 12 hours a rep had contacted me and was more than fair at resolving my missing item and t he incorrect item. Paul David was professional and quick to reply with my chosen options.
I appreciate the immediate and professional service. We have so far always had a good experience with cellular outfitters.
Hello, Lisa! Thank you for letting us know that you are happy with our service! The team here at Cellular Outfitter is thrilled to hear such good feedback. We appreciate it big time!
Horrible experience from the very beginning. From not being able to place order to delivery problems. Contacted company bc of lack of updates. Company told me when my item would arrive, which was totally untrue. Can not even track order even though I provided email address to recieve updates.
Hello, Ann! Thanks for reaching out! We would love to address any questions or concerns you have! E will send you a message shortly.
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Hello, Norma, we are so sorry for the inconvenience that we have caused you. We will make sure to help you asap. We will send you a short message shortly.