CellPhoneCases

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Indiana
1 review
0 helpful votes
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JERKS
August 26, 2020

I WOULD GIVE A ZERO STAR IF I COULD! I ordered a Iphone 8+ holster, they sent me an iphone 8 holster and when I asked them to pay for the return charges they said it was my mistake not theirs and sent me a copy of their return policy... NEVER AGAIN WILL I ORDER FROM THIS COMPANY

Date of experience: August 26, 2020
Canada
1 review
4 helpful votes
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Definitely not satisfied
August 23, 2020

Ordered a cell phone case here over a month ago, still has not arrived. Tracking dead-ends with "Left export facility" on July 31 (now August 23). Tried to contact Customer Service through their link and it does not work, so tried to contact them by replying to the "Reply" link on one of the numerous ad emails they are now sending me, and that was returned as undeliverable. There is no valid phone number in their contacts. I guess I should have read the other reviews before ordering.

Date of experience: August 23, 2020
New Jersey
1 review
1 helpful vote
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These ppl are trying to sell their unsold damaged items and after replying for the first time to e mail they stopped answering. They said they will send another replacement immediately with tracking number but never did. Stay away from this thieves..

Date of experience: August 23, 2020
Ohio
1 review
0 helpful votes
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Lazer pens
August 19, 2020

Sent me lazer pens i ordered that didn't work. Dont waste ur money here. Sent me lazer pens I ordered that didnt work. Dont waste ur $$ here

Date of experience: August 19, 2020
California
1 review
0 helpful votes
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Don't buy here
August 19, 2020

My wife purchased cases here and they still haven't arrived. She asked them and they emailed her with an attitude, she has a right to know when her cases will come she did pay.

Date of experience: August 18, 2020
Canada
1 review
15 helpful votes
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So dissatisfied
August 13, 2020

I ordered online two cellphone cases and was charged on my credit card immediately and then I waited and waited. One month later, and still nothing, emailed inquiring, they asked me again for my address, I sent it back to them and received a response stating, They don't know where they are, will refund in 10 business days! I am shocked! This is not the customer service I was expecting as they sure advertise how amazing and quick they are, but I certainly didn't see any of that!

Date of experience: August 13, 2020
Canada
1 review
1 helpful vote
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Took my money, no response since
August 12, 2020

I had ordered a glass screen protector from this site 6 days ago. The site promised that the item would ships in 24hrs. It has been 6 days, i haven't received a confirmation email, order number/tracking number yet. The money have been taken from my account. Not even sure if it is a legit site. Attempting to contact the customer service has gotten no results yet and it has been over 48hrs now.

Date of experience: August 12, 2020
New York
1 review
0 helpful votes
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DON'T BUY FROM THIS SITE
August 7, 2020

I cancelled my order and they evidently sent it when I was waiting for a refund. Sent the order back and nothing. No refund, not return calls, or return emails. SCAM!

Date of experience: August 6, 2020
South Carolina
1 review
0 helpful votes
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Bad Customer Service
August 6, 2020

I ordered a replacement belt clip for AS9 otter Box they sent and S9 plus which does not fit. They say they contacted me twice from customer service my record show only one email and they are standing on their order that I ordered AS9 plus my pay pal account shows different. Do not order from this company their reviews are terrible they say they have a 4 star rating but when you check they only have 2 stars.

Date of experience: August 6, 2020
Canada
3 reviews
1 helpful vote
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Worst company I have ever dealt with
August 1, 2020

I ordered a case, took 3 weeks to arrive, had to return it, 6 weeks later they claim they did not receive it.
As I sent it airmail, I find that hard to believe.
I wish I had searched reviews before I orderred from them.
Terrible communications, bad attitude.
They might as well have pulled a gun and stolen my money, obviously a rip off company.
DO NOT BUY FROM THESE GUYS

Date of experience: August 1, 2020
District of Columbia
1 review
1 helpful vote
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Order two Cell Phone Screen Protectors
July 31, 2020

The first order all three glass protectors arrived cracked. The second order arrived the same day and that screen protect wasn't cracked. They were both in plastic cases which ponders the question how did one order get cracked and not the other. I'm wondering if the first order was shipped cracked. I tried to do quick return on the website but the site loops into infinity for returns. I've sent an email to support but not expecting much. I'm guessing they figure for $10 people will just forget the hassle of returning. I WANT MY $10!

Date of experience: July 31, 2020
Illinois
1 review
1 helpful vote
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I am highly disappointed in this company. My wife ordered a cellphone case for my Samsung 5 on June 5th. They gladly took money out of our account. They did ship out my phone case two weeks later but the case was in truth smaller than what they marketed. We called the number via research only yo leave a message. We followed instructions via their website how to return package and they would in 5 to 1p business days after verifying they got their product back. We never received our $19.00. I have called their 818 number. My wife has emailed their website email and we have yet to hear anything. Poor business model.

Date of experience: July 22, 2020
Maine
1 review
0 helpful votes
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Two damaged screen protectors received and no credit offered. I emailed numerous photos to show that the first screen protector appeared to have been damaged at the post office because the case was shattered as well. The second screen protector had a perfectly fine case upon being opened but the actual screen protector had been split in half and I believe that was done by someone inside prior to mailing. I can't recommend this company so save your money and time by ordering elsewhere!

Date of experience: July 22, 2020
Wisconsin
2 reviews
1 helpful vote
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Ordered a cellphone case for my SE2020
July 22, 2020

I order a cell phone case for my SE2020 on 7/6/20 and still have not received it as of 7/22/20. (best guess I will never get it!) I know the amount of money for the case was not that expensive but they have NO way of tracking and did not reply to a number I called. Whether it is $10.00 or $300.00 - I would NEVER recommend this company to anyone!

Date of experience: July 22, 2020
Texas
1 review
2 helpful votes
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Cell phone cases?
July 19, 2020

Do not order from this site. I ordered a case for my galaxy 9 plus. I was not sent the case pictured for my order. Then they say they charge 20% restocking charge. With that and pay for postage it is just not worth it the trouble. I ordered directly from otterbox and got what I needed and shipping was faster. Now I am stuck with a case I will never use! The 1st pic is what I received. The 2nd pic is what I ordered!

Date of experience: July 18, 2020
Michigan
1 review
0 helpful votes
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Can't access website
July 18, 2020

Glass protectors were cracked and shipping took 10 days. They take your money really fast but good luck if you have a problem with the product

Date of experience: July 18, 2020
Canada
1 review
0 helpful votes
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Poor service
July 16, 2020

Wish i had read reviews first. Ad says shipped from warehouse same or next day. I think that indicates quick service. After couple weeks i emailed them to see where my case was or at least give me a tracking number. Return email said it does not give tracking numbers and 20 business days was normal because i was in Canada. I told them that was not true. I sent my ECM computer from my motorcycle to US for repairs and when repair was completed, it was shipped and i received tracking number within 2 hours and received my part back 2 days later. I have ordered many other things online and have never waited 20 business days for anything. I have no idea if product is any good as i not received it yet. Glenn Gibbons

Date of experience: July 16, 2020
Australia
1 review
0 helpful votes
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Www.CellPhoneCases.com
July 10, 2020

Do not buy these products, worst service I've ever received. The item I purchased was a Samsung note 10+ screen protector, cost me $15AUD. It took almost a month to arrive and no tracking advice whatsoever was given so it was a guessing game when it would arrive.

The product was not what was displayed on the net, was alot smaller than the actual screen size of the phone and the top left hand side didn't even stick down because of the ill fitting! They told me that's how their covers are and bad luck basically.

Never an apology or any type of genuine customer service. In the end I got a copy n pasted note on how to return the product for a refund to California USA with several disclaimers why they don't have to refund me if they see fit. Also, I live in Melbourne Australia, to return this and get a refund I'll be waiting another month plus. Seriously, don't bother buying from here.

Date of experience: July 9, 2020
GB
1 review
1 helpful vote
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Phone case cover has not arrived!
July 6, 2020

Like an idiot I ordered online on 14 June 2020 after registering and creating a log in. On accessing account it stated item shipped - now cannot access account or get a response from seller. Apart from credit card statement, I have no proof I ever ordered. Live in UK and thought delay could be due to Covid-19 pandemic but have now come to conclusion I have been scammed!

Date of experience: July 6, 2020
Canada
1 review
0 helpful votes
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Still waiting two weeks for delivery and cant get hold of anybody, they are ghosts. Should have read reviews first. Stay away from these clowns.

Date of experience: June 30, 2020