Catherine'sReviews 270

I placed and order Feb 25th it is now July 7th and I still don't have it. Paid over $30 fo shipping. I've sent many emails no response. I waited over 20 mins for someone to answer the phone she told me I have to wait 2 more days and call back for them to send a refund. What a joke. I'd give negative stars if possible. They told me I knew it was on back order. Save yourself the headache and take your business elsewhere. The rep also told me she wouldn't be this upset because she works in customer service.

I ordered $395 worth of cloths, the catalog said delivery in 7-14 days. After 30 days no order delivered even after customer service said it would be delivered in two days at day18. Calls and emails to customer service are no help. The supervisor said the 7-14 day delivery was after they ship but the catalog does not state that. When asked the supervisor could not define how long "processing" is.
Previous experience with the original Catherine's were good, the new company is very bad. If they could give me a date I could understand what to do. You can't cancel and they can't tell you when they will ship.

You wait FOREVER for your order. The tracking information is just plain wrong. I was on hold for a half hour before their phone system hung up on me. They tell you nothing in their emails. I used to shop in their stores because I like their clothing. My first (and now only!) order on line has only been partially received. DON'T EVER SHOP ON LINE AT CATHERINE'S! Never Again! You've lost a good customer forever!

It took them over 2 months post their shipment date to send my order. I tried cancelling order via phone - couldn't get a human or leave vmail. Emailed them and it took 3 weeks for a reply. Just before reply sent, merchandise shipped/received… they can't bill orig source, won't take return… scam! I will never order from Catherine's or parent company full brands (swimsuits 4 all, woman within and king size)! Bye bye….

I've been a Catherine's customer for years but now never again. I ordered shorts and it took 1 month to get them. When I did receive them 1 pair came with no tags like it was a return. Tried to contact them and nothing. Customer service doesn't care. I will never shop there again.

They sent the wrong item to me. The chat function is not working and the two phone numbers listed say that they are not taking phone calls at this time. Are they filing for bankruptcy? Why is there no way to contact them? Terrible customer service. I also do not like that the website for them now is run together with many different companies so that when you search for a Catherines item you get items from all the other companies as well. I will no longer be ordering from them. Too bad because I always liked their clothing.

"Catherines" has evolved into a company with poorly constructed, horribly sized, unusable clothing. I have been a customer for over 15 years and never seen this kind of poor product. Postage/handling is exhorbitant and it will not arrive in less than 6 weeks if it arrives. You can't cancel anything if it gets stuck in "processing". They will send items to you in 3-4 shipments (if you get it) and then you have to pay $9.99 in postage for each package to return items if they don't fit. This seems to be more of a racket to make money off of 'postage and handling' than to provide quality items. Clothing sizes have seemed to change to the LARGE size of what I have expected.

You people stinks! Ordered dress for event to be recieved within 2 weeks. A month later and it hasn't shipped. Tried cancelling several times, but you wouldn't let me dispite you broke terms and it hasn't even left yet. Wish I could give you a zero

So I just called to cancel an order and the pre-recorded message said there is no one available to take my call and to try again later. I called back and picked the option for new orders and somebody answered right away. I was told I cannot cancel my order because it is already in progress. I did not know that the stores have closed down or else I would have never placed this order. I like to know that there's a store I can return stuff to. I'm not happy about the shipping charges either. No option for free shipping if you purchase a certain amount. After reading the other reviews, I don't expect to ever receive my items. Lesson learned.

I've ordered many things from Catherine's through the years. On June 10th I ordered 2 e-cards ($100. And $! 50.00) gave her e-mail address... did everything that was asked. One June 17th. They still haven't sent the e-cards to her. I've called them 3 times, each times on hold for over 1 hour. Today's wait was 1 and 1/2 hour! Today on line it showed I ordered it on June 16th. Why the change? Who knows! They have no explanation! They don't care...

I have been a loyal shopper for 10+ years. Since they went to online only, the service is deplorable. I am now on my third week waiting for the order to ship. After holding for 35 mins to speak with someone, I was told I can't cancel the order until I get it and have to pay $10 to do it - and they had no insight into the status of the order. Done.

I waited on customer service phone line for 52 min. I sent 5 emails only to receive a mass generated email. I am going to my bank to get my money back. I haven't received any products or service. I suggest you all do the same. I snap shot my phone time while waiting for customer service.

It's been 30 days since I placed my order online. The expected arrival date has come and gone. Last week it took me 47 minutes to speak to someone on the phone to only be told hopefully you'll get it soon. If planning a trip don't use Catherines.com if you need it any time soon..

I was finally able to get ahold of Catherine's via chat. This is after numerous attempts to call them and told that I would need to try again later as they were just to busy with phone calls to answer the phone. I asked to cancel my order, but they said since it is processing I cannot. They claim that it is increased order volume. This order has said that it was "processing" since day 1. My favorite part of this conversation is when they said "make sure you check out our clearance items!". Not happening.

I've been a loyal Catherine's customer for years, but NO longer! I ordered several items on 4/8/21. On 4/26/21, I received an email that my order had shipped. (In that amount of time, the old Catherines would have had it to me already.) By 5/8/21, I still had no package. I attempted contacting Catherines customer service (what a joke to even call it that) via email and also via phone with no response. One day I finally got through on the phone (after 45 minute wait) only to have the representative tell me they couldn't help me until 30 days after the shipping date! They wouldn't even answer why my simple investigation into the tracking number revealed that the post office was still waiting on the package from them and therefore the package really hadn't shipped at all! It is now over a month since the supposed ship date and I am on hold once again trying to reach "customer service". My credit card company is the next call. I am so disgusted about Catherines! I wish I could shout it from the mountain tops to Stay Away from Catherines!

Do not order from Catherine's! They are unprofessional and the shipping is sooooo outdated that you don't know when you will get your orders. I paid for overnight shipping that was a week ago and I still don't have my order. This site is a joke I can't cancel my order as the cs agent said it's in process and for me to refuse the package when it arrives!

Ordered $500 worth of clothing weeks ago. Order tracker states that items haven't shipped. After waiting on hold almost one hour with customer service, I was told they cannot cancel shipments "in process". Told them that was unacceptable. Was transferred to ‘supervisor' who told me no one could cancel my order, I would have to wait until it shipped and then send it back to them. Told her that was unacceptable. She hung up on me. The BBB needs to investigate this company, they are blatantly committing fraud.

I have ordered from Catherine's for years, so I thought nothing of it when I placed my order on May 2. It is May 24 and not only do I still not have my order, but they cannot even give mean estimated ship date. I have emailed and called and I get a canned response. The automated phone system just hangs up. I ordered these clothes to wear for my daughters graduation and also for our vacation. She graduates in a week and I don't have the clothes. They had no issue taking my $375, but they can't ship my order. Now I am out $375 and still need to buy clothes. They are horrible.

Ordered something 2 weeks ago. Still no record under my account on orders. Called. Waited almost an hour. Guy could do nothing! After it's processing, no refund cancelations or anything. No idea when it's going to ship. Guy was upset for having to spend the whoooooole day telling people the same thing and they being mad. In fact, he blamed all the people for making the wait so long because they kept trying to get answers. Nope. No answers. Can't do anything. You are stuck if you make an order. I have had better experiences but I have two orders like this. Plus, I paid for shipping!