Catherine'sReviews 270

My wife placed her first order for 2 swim suits that didn't fit, so she and returned them. The credit was $36.65 less than the purchase price. She then placed a second order for a larger size and they didn't fit either. Upon returning the second order, a credit was received, and this time, the credit was $48.34 less than the cost of the merchandise. Bottom line, it costs her a total of $84.99 and she has nothing to show for it. Upon calling in for a detailed explanation on the large credit shortages, it was explained that the shipping cost is determined by dollar amount of the merchandise, plus handling and sales tax. Taxes are taxes, but the shipping costs are outrageous! Customer service said there was nothing they could do other than post my/her recorded phone call on our account. LESSON LEARNED AND NEVER AGAIN!

If you want an item in a timely manner do not order from Catherine's. Shipping is awful. Sat waiting to be picked up for 10 days.

This company cannot keep their records or products straight. They cancelled their PERKS program then reinstated it but after accepting the $25 fee they never applied the discount. They sent the wrong size item four times. Each time, the bag had a manufacturers size of 4X on it and the shipping label 0X. Their customer service cannot communicate with their warehouse and according to Customer Service they have numerous investigations in progress so it takes forever to get an answer. They provide no incentive after having to drive to FEDEX several times for their mistake. If you use a rewards coupon but cancel the order, the coupon just disappears. When they had their stores, the staff had a lot of problems figuring out how to operate their system especially if you had a return or exchange. I do not plan on ordering anything from them again.

I was added to something that cost me $18. They were very friendly cancelling. Then I get a refund check for $2. I am so tired of fighting with them.

Glad I read all of the reviews before ordering! Sounds like a total nightmare for most. It's not worth taking chances at this point. Hope everyone gets their issues resolved.

What a piece of crap company. My wife receives a gift card for Catherine's for Christmas. She goes on line to place an order but is never able to get the purchase to go through. She calls customer service to get Sri Lanka or some such phone bank worker that informed her they could see the items in her cart and that they had good news. She not only had her $50 gift card but a 50% "welcome back" coupon as well as a 20% birthday coupon on her account and for just $20 she could reactivate her annual 20% off each purchase option. So for $80 worth of jeans her bill "was only" $148.00. It seems that the jeans were on back order and coupons can not be used on back ordered items and there's $20 shipping charged. Unfortunately my wife is elderly and has several health issues and decided she could deal with this on her own since no one was home when she thought to call. DON'T DO BUSINESS WITH CATHERINE'S!

Catherines sends email offering a discount for enrolling email. Then the discount doesn't work on anything I put into the shopping bag. When I try to contact them through their customer service page, I get an error message. I don't trust them at this point.

Not sure why they can't offer a coupon code when calling in to place an order, without an email or book. You would think they didn't want to lose the business, but I guess not. I'll take my money somewhere else.

Ordered item 11/29/22. Confirmation stated to be shipped 12/3/22. Never received. Never shipped. Contact Catherine's, wait until 12/24/2022, if not received contact them. Contacted again on 12/27/22. Replay: sent to warehouse 12/28/22, allow 20 days. Email of 12/29/22, refunded $15.75. I paid $23.41. They now state they never refund shipping. IT WAS NEVER SHIPPED. I want the item I ordered, I never requested a refund.

Do NOT buy from this company! Bought a skirt for $36.00 that didn't fit, they charged me $10.99 shipping to get it and charged me another $10.99 to return it! Offered me a lousy $14.00 refund! What kind of customer service is that?! I will NEVER order from them again!

This place is HORRIBLE. They shipped the wrong color. I was told to send the wrong one back and they would ship out the correct item, but it would take 5-7 business days AFTER they received my return. I ordered this item on 09 DEC.it took them over 11 days to get me. Now that the wrong item was shipped. They cant get the new one to my until after the New Year. This was a Christmas present to my mom. SO now I am scrambling to get mom something else. Also when you call "Customer Service" it is offshored.

I am a first time Catherine's customer and my experience was not a good one. I can't get any help with a return that ended up getting sent back to me by mistake. What happened to "customer service"? I am a first and last time customer. I wont Waste my time on this company anymore.

Hola soy una clienta nueva de la tienda de Catherine's Fashion y estoy muy a gusto con el servicio y la ayuda telefónica que recibí cuando hice el pedido a travez de la página Web.La señora Adriana y su colega han tenido mucha paciencia con migo después que cambie el pedido.Estoy muy agradecida por el apoyo después de mi operación respecto a las indicaciones de cómo usar las fajas durante el proceso de recuperación.Les recomiendo a todos ustedes esta tienda y les deseo una buena recuperación.Gracias amablemente Yumi

If could give a 0 I would.I ordered 2 coats 304.00 sent them back, chose the gift card in effort to get full amount back to repurchase larger sizes. Called in several times to inquire about gift card and to ensure amount. Both times I was told that I would be refunded the entire amount...I only wanted to purchase larger size. I WILL NEVER SHOP HERE AGAIN!

I received the wrong item, and Catherine's would not expedite correction of my order, and wanted me to pay for my own shipping. I will NEVER shop from this company again… the lack of customer service is unacceptable.

I ORDERED 2 DRESSES LAST NIGHT. THE COMPANY OVERCHARGED ME BY $10 EACH AND WHEN I CALLED THEM THIS MORNING, THEY REFUSED TO HONOR THE LOWER PRICE. I ASKED THEM TO CANCEL THE ORDER AND I WOULD REORDER AT THE LOWER PRICE. THEY INDICATED ALTHOUGH THE ORDER WAS NOT COMPLETED OR SHIPPED, THEY COULD NOT CANCEL THE ORDER. I WOULD HAVE TO ACCEPT THE DELVIERY AND THEN SEND IT BACK. HANDLING AND PROCESSING FEES ARE TOO HIGH. NO CUSTOMER SERVICE. I SEE A MULTITUDE OF SIMILAR COMPLAINTS. I TOO WILL NOT SHOP WITH THEM AGAIN. TIME TO MAKE A BETTER BUSINESS AND YELP COMPLAINT AS WELL. THIS DOES NOT WORK!

I'm just waiting to pay off my account, then I'm going to close it, indefinitely! Suprema Capri pants used to be of good quality, made in Indonesia, now they are made in CHINA! CHEAPLY MADE, CHEAP MATERIAL, SEAMS ARE FALLING APART! PLEASE DON'T PURCHASE FROM CATHERINE'S! IF YOU DON'T BELIEVE ME, THAN READ ALL OF THE OTHER REVIEWS.

This company is a complete SCAM! I'm not sure where these clothes are 'put together' but it's obvious that they do not know what they are doing. The prices are a JOKE; might look like a great item for a great price - DO NOT BE FOOLED. It's all GARBAGE. By the way, when you return ANYTHING, there is a BS $10.99 restocking fee; seriously? All they have to do is throw it back into the garbage factory. Trying to 'chat' with someone about LATE DELIVERIES - you get an incompetent person who has no clue. Extremely unprofessional, unfriendly, and these people obviously have no idea what garbage is being shipped out.

Wrong items included with shipment. FedEx showed the shipment sitting in a location 10 minutes from my home for 5 days. It arrived today. Said it shipped on 9/6. Attempted to get in touch with customer service. In a time where service is so important, the company has apparently made it a strategy to NOT deal with customer issues. To add insult to injury, they're charging $10.99 to do the return or I have to take a ecard. Why would I want that when I'd have to go through it again. Wish I'd read the reviews here before I purchased. Nope. This is a one and done experience where I'm 11 bucks in the hole.