I ordered bras for them that the website said was in stock. They then emailed me to say it was on back order and would take 6 weeks. So I cancelled the order. I found out today that they began charging me for a rewards program without my authorization. I called them and they were going to refund me for one month of the two months they charged me. When I told them that I never signed up for this, they said that they sent me a welcome email. Them sending me an email is not an authorization to charge my debit card. I will be reporting this as fraud to my bank and the BBB.
DO NOT buy anything from them. They are NOT an honest company.
If I could give zero stars, I would. Ordered 2 bras, and after receiving my email confirmation, I noticed they were the wrong cup size. I immediately looked for a way to cancel the order. Live chat wouldn't work, so I emailed them. They took 2 days to reply, and said at that point my order was processing and preparing to ship so they could not cancel it. I inquired back about how if the order was just processing, it should be able to be cancelled. Took another 12 hours to get another reply telling me the same… my order was still just "processing" but could not be cancelled, and that I could return the items once I received them but there would be a $10.99 fee if I wanted a refund instead of exchange or store credit. It seems to me, that if it's "processing" still after that long, they had ample time to cancel it the first time they replied, they simply chose not to so they could charge fee for the returned items when I send them back. This is my first time ever ordering from them, and will absolutely be my last time. First impressions last a lifetime…. And this store did not preform well at all
I have been shopping at Catherines since the 1990's. Since the brick-and-mortar store closed, the quality, customer service and the experience has gone significantly down. I will never again shop here again, or one of their other stores. I now shop at Bloomchic and cannot be any happier.
Their customer service is a joke and shouldn't be allowed to label itself as any type of service for customers. Evidently your order doesn't show up on their site as existing until it is shipped (which can take weeks). Not knowing this little tidbit of information, I freaked that the order I placed for my sister's birthday present didn't exist. Even when I typed in the order # that I had screen grabbed it still said it didn't exist. Of course I immediately reordered it - thinking perhaps I forgot to hit the place order button.
Well, long story short (too late) I finally got an email stating my 1st order had shipped so I called up the company to cancel the second order that I placed only 2 days earlier and shows it doesn't exist on the website. Their response, too bad so sad we can't help you. They couldn't even contact the warehouse to see if the order had started processing. Oh, but if I wanted to email the company I could and someone might be able to help me...
There are way too many companies out their that cater to the big and beautiful women of this world, I don't need to give my clothing budget to Catherine's or any of the subsidiaries attached to the Catherine's website.
No wonder they are out of business. They sent me a 40% off and when I placed my order, it didn't take off the 40%. I called 15 minutes later and they said they couldn't do anything about it. NEVER WILL I SHOP WITH THEM AGAIN AND WILL BE RETURNING MY ORDER.
I ordered a pair of pants on 2/19, they shipped on 2/23. It's now 3/17 and no delivery. One "tracking" link leads to a non-existant FedEx number; another says it's been waiting for USPS since 3/2. Emails to their "customer service" have yielded ZERO information, just "we apologise, be patient." I will be calling my credit card to dispute this charge. I will never, ever purchase anything from them again. SO disappointed
Every since Catherine's shut their doors on the brick and mortar stores (mid-2020?), the service online has significantly declined. Additionally, their styles and choices have also declined. I have shopped at Catherine's since Day 1... when they went from P.S. Plus Sizes to Catherine's. I have always felt that their regular prices were too high, so I usually bought everything on sale or clearance... and sometimes got some smokin' deals! I always felt, however, their quality was pretty high compared to other stores at similar prices, so with a little research and patience, I have built up my wardrobe and rarely get rid of anything from Catherine's. Thank God, because I have been extremely disappointed with the "new" styles and choices at their "new" online "home." I am seeing items that I bought ON CLEARANCE (read for pennies on the original price) two years ago being sold at full price as "new" items. NOT! I'm not talking about things like bras and underwear... I mean tops with specific patterns and colors that have not changed at all. And they are advertising them as new items. Disappointing as they had always seemed to come out with some really nice, new designs, colors and patterns which is why I shopped them pretty frequently and even invested in the "perks" card annually. But probably the most disappointing is them joining with other plus size online retailers in a "one stop shop" kind of website. It is difficult to navigate, and IMO, "cheapens" the experience, not enhances it. You have to filter by the brand if you only want to see certain brands (ie. Catherines, Roaman's, etc.), and if you back out of looking at something, you have to reapply the filter again or else you suddenly have 1000 items to look at from every retailer, instead of just the one you wanted to shop. And, as previously noted, it seems that their choices and new styles are very limited compared to when they had their own brick and mortar stores. Sorry Catherines, you lost a life-long customer with this move. I also don't like that I can't ship to the store for free any more... in fact, trying to find free shipping at this site is like finding a polar bear in Hawaii. This move also introduced me to many more online plus sized retailers, which I will have to start taking a chance with since I'm not happy with the Catherine's brand any more. Bbbyyyyy... so sad.
I have shopped at Catherines for years and years. I had about 50 pair of their knit pull on jeans that were so comfortable to wear. I thought I was ordering the same thing a few weeks ago and they sent me these pull on jeans, but they are not knit and the material is like sandpaper. I am so disappointed in the product that i don't intend to shop there anymore. I am not a customer who complains but these are beyond disgusting to me.
1. Crappy overpriced merchandise. 2. I have asked dozens of times to be unsubscribed from daily unwanted emails; they won't comply. 3. They don't have an email address. 4. The 'contact us' form does not send. 5. No one EVER answers the chat. Even though I am in que position 1.
I ordered jeans for my mom in January and was told by email they would ship in February. Received another card in the mail a few weeks later stating that they would not ship now until 3/16. Good thing I am not in a hurry or have it as a gift! So I call their customer service department because now I am getting emails showing these jeans are buy one get one. This would be a huge savings for me but it is only jeans they have in stock. WHAT? You don't have anything in stock! It's all back ordered and on top of all this they will not be expediting my order that they took two plus months to ship when it is available. DO NOT ORDER FROM THEM. I am worried that these will never ship and then they will tell me that it is past the time for any refunds to be issued.
Ordered several items on Nov. 30 for a Christmas gift. It is Dec. 20 and no sign of my items, although they've had my money since early December. They tell me I have to wait 10-20 more days to determine if the package is lost or stolen. Really? Ummm... Christmas is Dec. 25! I've called 3 times to get some info, but nothing. How about an email letting me know the status since the delivery date has come and gone!? I had to start over at another store(s) for a plus size "petite" which is hard to find! I am sending my credit card police after Catherines! Hopefully I will get my refund somehow. I would have preferred donating this money to a charity rather than getting ripped off! Very disappointing.
The customer service of this company is the worse. The people that work for the company are rude and unprofessional. Their policies are ridiculous and out dated. There prices are not cheap so you are better off shopping somewhere where customers are valued. Even there supervisors are trash. I WILL NEVER purchase anything from them in life. In a nutshell. STAY AWAY!
I have to go through hundreds of items to try to find the one I want. And the name does not come up. Difficult to contact anyone for help. Before they closed on the last day I was in the store shopping, I felt the lack of customer service in the Lynnwood Washington store.
I over pay my account every month! I call one day and I am told I owe so much. The next I owe more! I am sick of these people! I pay via my M/Card now if I purchase from them! I wear the 0+ from them that I can get from other department stores! I am finished with Catherines! Their customer service STINKS!
On 7/15/20 Catherine's withdrew money (47.85) for my product... on 7/17/20 I recieved my product in the wrong size! On 7/18/20 after calling customer service I recieved a $20.00 credit! On7/19/20 Catherine's withdrew (47.70) on my new order on 7/23/20 I recieved my correct order... I also called customer service 7/23/20 spoke to Toloria and said they owed me $$$ had to literally argue for over 30 minutes with them trying to state they owe me NOTHING very disappointing!
Ordered some things online. Came too late for what I needed them for. Fought in store trying to get the refund, they so gladly said they could handle. Would not take the refund. Called Customer Service. She told me yes, no problem, only to come back and say you will just have to mail them back yourself. 3 minutes earlier, she was sending me a prepaid label. I paid with my debit card through Paypal for an added level on security. I repeatedly stated I did not pay with Pay Pal, I paid with my checking account, Too bad. Funny, another lady trying to do a return was having problems also. STAY AWAY... AND SAFE YOURSELF SOME GRIEF!
I had been to Westminster, CO store to purchase 10 pants, and a few dress tops and thought they were drop dead gorgeous, and the manager at that store was very helpful and friendly. Then I came back to the same store a week or so later, and decided to return a few pairs of pants and exchange them for other ones. I came into the store with my mask on, and was told, "You need to back up" in an ugly tone by the cashier with dark hair, whom I was told Miranda, who was a keyholder and cashier. She treated me as a sick person. I was not sick and I was wearing a mask. I backed up as she said, and waited and was not helped. She did not tell me it will be just a moment. She made me stand there for several minutes without saying anything and messing with her paperwork. I asked her if she knew how long the wait would be, and was told, "NO, when I'm ready". As I scooted up some when there was no one in front of me, she said, "YOU NEED to scoot back" again in a yelling tone. I was appalled. I scooted back again for the 2nd time, and she said it again a third time. I know how to social distance and wear a mask as no one was standing in line in front of me and the register had a face guard across the desk. I was treated like a sick criminal person. I told her that she didn't have to be so rude and she said, "If you smart off at me again, I will call the police. I got scared of her and left the store, because she was sturring up so much drama with me for no reason at all. I had never even met her before and I have been a customer with Catherines for a long time. I left the store angry, and then went to the Lakewood, CO store. I bought several pairs of pants there and then told them what happened at the Westminster, CO store, and the lady there called over to that store to get her name, and told Miranda at the Westminster store while I was standing at the register that I was going to report her to corporate, and told her to notate something I did. I didn't do anything to her. She refused to wait on me. I also wanted to buy an extra pair of pants at the Lakewood store, and was told I couldn't do that because she had already closed the register while I was still in the store with no warning. She didn't even ask me if I wanted to buy anything before she closed the register. There is not nearly the selection of clothes to order online and there are more nice looking clothes at the Westminster and Lakewood store. I didn't ever get ahold of the store manager of the Westminster store where the employee made threats at me. It was very irritating. How could you treat someone like they are a criminal or a sick person when all I wanted to was buy some clothes. It's a shame because now I don't have a catherines store to shop at anymore. They used to have a Catherines in Aurora, CO and closed that one down because of leasing issues as I was told. The Westminster store has very nice pretty selection of clothes but are so rude to me. How could they do this to someone? It should not be allowed period. I never have this experience at other stores I shop at. It's ridiculous how they can just discriminate against someone for no reason. I would like to get a hold of a district manager over these stores. I'm scared to shop there anymore because she threatens to call the police on me if I tell her she is being rude. Now I can't shop there even though I love their clothes. I can't get a hold of the store manager over that store. I have no way of knowing when she is working and scared I might get the lady again who threatened to call the police on me because I told her she was being rude. She is a drama queen, and targeted me to pick on when no one else was in the store. I can't believe your company would allow this to happen. That is harassment, and running off business. Your company makes money from people who buy clothes and she should have never refused service to me and threatened me the way that she did. I don't appreciate it, and I plan to take this to corporate.
I had to make THREE trips to the lcoal Catherine's in Evansville, In to make a return. I somehow got the wrong size in capris. TWICE they offered me a gift card - I paid for this item on my charge card and did not want a gift card. The last time the clerk didn't know what she was doing - FINALLY after raising my voice and getting mad they got the return off my charge card. I also have trouble loging into to the account to pay Catherine's card. As soon as I make sure the balance is zero I can tearing up the Catherine's card and will use Discover from now on. With the virus I don't carry a purse, but do have my Discover card with me. One of the sales lady had on a cute outfit, but had shorts with an overlay of a skirt. You could easily see all of her legs. I think this is inapprobraite for a palce of business and told her so. What should have been a 5 minutes or less transaction took 15 minutes and I was on my way to work. Almost late.
On hold for 46 mins... LISTENING TO TRUMPET MUSIC. Then a woman comes on to say they are really busy... and the partial order came really fast. I asked her if that is my fault... and where is the rest of my order. She put me on hold to come back to say... no one is answering. She didn't know what to do. I hung up. NEVER AGAIN.
Took over an hour to get any service at all since I cannot print out a label I have to make one and I will be charged for shipping again when I send it back! Customer service was awful and not helpful at all
All items found in stores and on the website are found in Walmart. The 30.00 bedazzled and printed shirts and moo moo dresses were top style for the 80s. They do not have stylish blazers, for the young large size career woman who will need to go from the office to a dinner party. They do have everything a person who enjoyed the late 80s and early 90's.
Update is needed on the retro sweaters. I thought they had everything but a sweater with a animal on it... and there it was..
Bought a sweater. Never worn, returned it to Catherines in person. Catherines refused a refund. Ditto for 2 pairs of pants. Won't be doing any more shopping at Catherines. Poor quality, more expensive than Amazon, Costco, Walmart Target.
How much insanity would it require to offer a starting salary of $7.25/hour while enthusiastically recommending that work clothing purchased in the store is encouraged when even at the 50% employee discounted rate 1 shirt would cost nearly 3 hours of your time at work? This is the worst kind of extortion and the only employee that would even consider this is someone with NO other choices.
Answer:File a complaint with the Better Business Bureau. I had a problem with Catherine's overcharging me for shipping and couldn't get satisfaction. After I filed a claim with the BBB, I heard from Catherine's within 24 hours and they agreed to reimburse me..
