catawiki

Frustrating money machine - that's all catawiki is. 'customer support' are pointless drones, looking for the easiest solution with them keeping as many of their fees as possible.
I've received items back (claimed not working or damaged) that are completely different to the ones sent out, I have to pay seller and buyers fees, plus postage in both directions. On an item costing e.g. 100 eur, that's around 20 eur in postage costs and another 25 eur in fees. So you receive back something that's not working, damaged or different and you get to pay 45 euros for the convenience!

Go elsewhere as a seller.

Im a user for 2 years and was fairly happy selling pictures on here--now out of the blue they have not paid me for 3 weeks or more--even after phoning to find out why?-they said their are bugs on their payment system hmmm,
Not sure about that-I told them my phone and email bills need paying. They were ignoring my emails--hmmm was happy for 2 whole years then suddenly THIS>>>>
No bloody joke and I need to eat. They keep putting me off and im waiting for my £1400. Which I earnt. Up to you to use them.

Slow service, high fees, terrible customer service, "experts" are clueless (approving obvious fakes, disapproving obviously genuine items, ridiculously inaccurate estimates of value, arbitrary changing of requirements which wastes ridiculous amounts of time). If you send an email to the info@ address to complain about the behaviour of an auctioneer you will get an automated response (if you are lucky) to say the complaint has been sent to auctioneer you complained about. And then, surprise surprise, you won't hear from the auctioneer. Completely unprofessional in every respect. Don't waste your time or your money. Unfortunately it is not possible to give a rating of minus five stars.

UPDATE: Catawiki has responded with more nonsense below. Two months previously I listed and sold items almost exactly the same as the ones they rejected this time. At that time this type of item was acceptable and now it is not? And there are many other similar items currently for sale on the site. Are they suitable or not? This stock reply was obviously written without any research into what actually happened and I have still had no reply to my official complaint. You can expect this type of nonsense from Catawiki. Unbelievably bad. Go somewhere else. Anywhere else! Google - catawiki swindle - or Google - catawiki reputation

As a member of Catawiki i was initially welcomed and invited to sell my items for free valuation by "apparent" experts who has sofar disagreed, changed opinions, ignored my mail (despite an automated system confirming the email submission) as well as rejecting items based on rules which seem to be applied differently! But perhaps most disturbing is the attitude and language used by some so of the freelance so called "experts", whom seem to "dictate" a value rather than to suggest a valuation. And If you disagree they will simply NOT LIST YOUR ITEM or keep you waiting for weeks after weeks or simply ignore you instead to reject your item etc Example, i have had two items listed since beginning of NOVEMBER on weekly auction. Only if i agree with whatever valuation set by their "experts" i may be lucky to see my item go to auction. The concept of Catawiki is as good as it gets, however the people used and the actual application is not functioning as it should which is why Catawiki service level is in my opinion very poor reflecting to the costs of 12.5% plus VA. Before i decided to publish my experience i honestly tried to engage my self in a constructive way with Catawiki and my disapproving of some not all valuations. It is unfortunate that some individual CAN and WILL block your listing should you disagree with their RESERVE estimation and this can vary to the many auctioneers.It is a very CONFUSING and TIME CONSUMING place to sell your item. I have therefore taken my items off this auction house to work with a more organized and responsive auction house. Catawiki is perhaps an auction house suitable to those who are willing to sell at any price, and that applies for valued item and high end products. Catawiki requires to review some of their policies and ensure training to their freelance auction house as many are certainly NOT the experts they claim to be. In addition to create Templates as standard response to standard questions or infos as much of the translations can sound condescending to the sellers which may not result in the best response after all.Am i disappointed? Yes i am as i placed i hope on an auction house selling worldwide as the alternative to Ebay and others. Unfortunately Ebay seem to be a long way better in comparison which was not what i hoped for. Its obvious that i am not a great Ebay supporter. However i leave it to the many people to decide and make their experience. Good luck fighting...