catawiki

Had a carpet worth 1500 euros for sale on here and the guy who bought it complained it had faults and they weren't visible on the pictures. The faults weren't there before I sent them and everything was visible. Catawiki told me they accepted his complaint and he would send my item back. It was obvious he had a personal relationship with experts or peoole working there. The guy then complained that he needs to pay 100 euros to send it back and Catawiki then told me to give him another 100 euro to send my item back. He never sent my item back and Catawiki gave him his money. Mails with them are ignored or answered in snarky ways and on the telephone they just laugh at you because they know you can't file an overseas complaint or get an international lawyer. These people are thieves and crooks.

Fraudsters, the worst possible place to buy. DO NOT USE THIS WEBSITE. Advertizer misrepresented, missold, and still my money is taken from me and not refunded. Just the worst possible customer experience

I have won 6 art items and all were as described. Exactly. I love them all. Two of them were slow in coming to US from Europe. This was certainly not the seller's fault and when I notified Catawiki that they hadn't arrived when expected, for the first one they followed up with the seller who was able to get it out of customs. For the other one they investigated and found it had been handed over to USPS. They gave me the tracking number and I filed a request on the USPS website and the post office found it and delivered it a few days later. I was so pleased with the quick and personal responses that I commented to them that I was impressed with their customer service.

On the other hand I have seen some jewelry and loose gemstones on Catawiki that were clearly of poor quality and I'm sure that a less educated eye might have thought they had bid on something of better quality. So it's worth reading the description closely because the sellers are encouraged to point out every chip or sign of age or damage. Also there are many closeup pictures of items. One should look at them and also consider the size as listed.

Could not contact the seller after winning the bid. No customer support. Nothing delivered. Feels like a sham!

They told me to wait for experts to decide who will pay for the return shipment, told me the result after 14 days, I send it back and pay for it, then they say they won't give me back the 461€ because the 14 days were over. Now I neither have the product nor the money. Will go to court!

Bought a perpetual rolex discribed as 'perfect working condition'. When it arrived it seemed to be working, but the perpetual mechanism is broken so it stops after unwinding. Rolex charges almost 3K for this repair. Tried to negotiate to return the item and the seller would agree, but Catawiki is unwilling to reimburse the taxes paid by the seller and he does not want to return without getting this reimbursed.
No willingness to cooperate from Catawiki what so ever. Zero protection and zero assistance to find a proper solution. If you find an object you like, it's safer to buy it through the reseller personally than buying from Catawiki. They are basically adding more risk and ripping off customers rather than protecting them.

Here are the unique objects that many unsuspecting unconscious are happy to experience a moment of glory. Experts who have learned to find business and close the market to others in short, a platform not open to everyone or at least so they say but when you propose similar objects then the guidelines and the expert's judgment change the reason and in the photo this is just a taste where find special items.

Received an incomplete lot and thus wrote a negative review about the seller. Then Catawiki changed my review to neutral with positive text.

Buyer beware, Catawiki is a dishonest auction site.

It's absolutely not a acceptable how they operate They hold my money for almost a month still no refund Arogance on highest level

Although I buy many bottles of whiskey all over the world this company was really poor in their behavior. I bought three bottles from a French seller that didn't have very good rating from other buyers just because they said that my money would be safe with them until my delivery. So I paid and after 2 months that I hadn't received anything and the seller didn't replied to my emails I turn to them asking for a full refund as the say in their company rules... They avoid answering to my constant emails and they only told me that they were looking about what happened with a standard automatic email... I mean sure that I lost my money for good but they lost as well because not only I won't buy from them anymore but because from now on to all my friends in the whisky associations that I am a member I will say to keep away from them...

Catawiki is a total scam. I made an order December 18th. I waited 30 days, no item no refund. I tried to open a dispute. They answered please wait because of COVID delays. Finally January 29th I was allowed to enter a dispute. They at first swore they were on it. Then I just stopped hearing from them accept for computer responses saying they would be in touch in two days. Never happened once. I have made orders from Europe in February that have arrived so Catawiki COVID excuse is bull$#*!. Now I look at customer support and the whole case has been removed. Like they settled it but forgot to tell me. Don't even bother. Go directly to your credit card or PayPal account and put them on it. Avoid Catawiki at all costs!

I am doubtful about the site's experts. Descriptions of lots are sometimes inaccurate and impossible to correct. Customer service is not helpful. Shipping costs outrageous. Unsold lots reappear ad nauseum, yet misleading untruthful descriptions are not corrected despite repeated requests by this buyer to do so. Avoid this site like the plague. There must be a better and more professional site somewhere out there!

NEVER BUY FROM THIS UNPROFESSIONAL SITE!
They have no buyer protection!
I spend high amounts on the vintage watches for my business on this site. Most of the watches come in not working condition which is NEVER described in the listing! Sellers are not responsive as they don't get punished by Catawiki! Catawiki doesn't help at all!
Over $1000 watch lost, the seller is not responding but still selling on Catawiki. No even option to leave a negative feedback for the seller just a neutral! It's jock not a professional site!
You might get a good experience buying once from them but definitely don't use it for business!

Catawiki clearly manipulates reviews and removes negative reviews. I had a case where i bought 2 lots from a seller and was charged twice the very expensive packaging. Afterwards that are the rules and that is not my discussion.

I kindly contact the seller and the seller agreed to reduce the price of shipment. The 2 lots also arrived in a single tube the the shipment was not compensated as the seller had promissed.

I kindly contact the seller to discuss this as he promissed me something different. I waited a few weeks for his answer. Which did not come

Today i got a message from catawik support (liam) that my negative comment (that seller did not react and honor his proimissed), was removed to neutral.

I explained to catawiki support, but they remained with their view. It clearly illustrates that reviews can not be taken seriously as support is beautifying the comments.
So before you buy on catawiki: 1° be sure to check for excessive support costs 2° don't count on reduced costs if outside your country 3° support will remove negative reviews upon seller request.

My conclusion is that seller review is a scam, as illustrated.

Sellers beware. Catawiki is run by the auctioneers, some are good, others very poor & not fit to call themselves auctioneers. Disagree with their comment, you get banned and ALL OF YOUR MONEY HELD WITHOUT ANY RIGHT OF REPLY FOR AS LONG AS THEY SEE FIT.
After 5 years and tens of thousands of euros in fees I was banned for asking an auctioneer why he had denied my listing but allowed 4/5 others the same. I've attempted to file a complaint but there is no recourse for wronged sellers.
I am now going to seek legal action following my funds being held illegally for over 2 months.

You've been warned! Sell elsewhere.

No email no customer service number. Payments date changed constantly to gain there interest by holding and manipulating dates and shipment transit info