catawiki

After more than 4 years & 2,500 sales catawiki has blocked my account as I questioned an auctioneer and point out he was listing fakes watches.
This is an amateur company with little or no support for sellers with antiquated & inflexible systems.
Sellers & buyers are nothing more than cash cows for this company, they charge 15% on sales to the seller, 9% to the buyer - ridiculously high for such poor service.
They will do whatever they can not to refund these fees leaving buyers & sellers to resolve issues themselves.
I've wasted a long time trying to make it work on here. This company is a joke. You would be well advised to use more recognisable auction sites.

Many of my items were sold through Catawiki, but they refuse to issue the payout for those items. They keep contacting the finance department which does not give any reason on the delay!
ALL of the items have been DELIVERED and ALL buyers are happy with their purchases.
I have been waiting for my money for more than a MONTH now!

Be Aware when selling on the platform! Expect to wait a looong time for the money to appear in the bank account!

You can all check thay i have a 93.3% positive feedback, but that wont matter! User on Catawiki: user-eedaa2b

Now i know why Catawiki has a loss of $13.7 million.
It happens when experts like Mr Carlos Peña Renis wasted my 1 month and at the end all lots were rejected and then i sold those precious jewellery into another platform in a week in a good margin.
How big loss it is for the catawiki, how many other sellers might be rejected like that and look who is losing ( ONLY Catawiki) because of these unprofessional experts.
I tried to contact the help like and inform them about this issue, but no one is going to hear you.
Means that like to loss revenue.

I listed few items in the Jewelry Category from Israel, but this Expert Carlos Peña Renis rejected the lots because he did not like it, even i had certificates from GIA which is well known all over the world.

I searched and found out that this Expert is linked to few selling accounts from Spain and Netherlands,
And we suspect that these accounts are related to Mr Expert Carlos Peña Renis.
Because all sellings are done in these few specific accounts and not other sellers are allowed easily by this Expert.
Therefore becareful with this expert, who will waste your 1 month and after that he will reject your lot because he does not want competitor.
From Israel we sellers have gathered and tried to contact the Catawiki, but waste of time.
Hope the CEO and other Managers can see these posts and take an action as soon as possible.

So called experts, especially '' Mr. Carlos Peña Renis '' expert in '' Jewelry '' category is very arrogant, rude & unprofessional.
I have seem many sellers, who are complaining against this person, because so called expert has been rejecting many lots ( items) from many sellers without any reason even their items are certified by reputed labs in the EU.
And now all these sellers are turning back to eBay & etc selling sites.
Which indeed is not only a big loss in terms of '' Revenue ''for Catawiki but also losing many sellers, because of these type of unprofessional & rude experts.
A group of sellers from UK, Germany & France have tried to contact the Higher Department in Catawiki, but as you know Catawiki's customer service is completely broken down.
I even tried many times to reach their higher management and to explain them that they are losing a huge sum of money, but no one cares and you are not connected to the right people.
The higher departments infact they dont know what is happening in the lower part by these so called '' Experts '' which is harming their hard work.

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Natalie Mir
Natalie Mir
4 reviews
1 star: Bad
2 minutes ago
Fraud charges
I had a terrible experience with Catawiki. I won an auction for a pair of earrings and Catawiki charged my Visa right away but for some reason charged 5 less. I tried numerous times to pay the outstanding amount of 5using my credit card but their system would refuse the payment. I contacted the customer service that after a week suggested that I make a money transfer. I did that but apparently it was too late, the auction was cancelled. But Catawiki NEVER credited back the money for an item I never received. So now, after 10 months of trying to get my money back I have to file a fraud charges against the company.

Catawiki made me sell chinese antiques from the 18th century as 19th century and did not care about proof of age or comparable items (luckily buyers have a better idea of the item, as the selling prices show).
An other object was under review for more than one month! After several emails, nobody cared and I deleted it from the list of submitted objects. A new one is already in Limbo for 3 weeks again...
Pre-Columbian Objects from a collection established in the 1960's... said to be fake!?
Two month later I resubmitted them. This time they got accepted... by the same curator...
I have seen items where more then ten years of experience screamed: fake... sell for hundreds of dollars!
Hands off this platform! If you are a seller and you are sure of what you got to offer!
When you are a buyer, you either get fooled by them, or find a nice antique for a small price, because they have no knowledge of what they are selling in most of the departements!

The website is marvelous. Information about the proceedings of the auctions is very quick. Admininistration is very reliable.

Recently, I won a piece of electronics that was delivered to me in shambles. The seller packed the item poorly and the item and I suffered the consequences. The turntable did not get the worst of it. It was returned to the seller in the condition I received it. I, however, did not received a refund for the returned item. So, I got the worst of the bargain.

Despite 30 emails to and from Catawiki customer relations regarding the resolution and refund, I have yet to receive my refund. This matter has transpired over six (6) weeks and I have no recourse.

The custom relations group assured me the refund was in process but the funds were never transferred to me. As it stands this leaves me short of hundreds of dollars, frustrated and bitter about my experience with Catawiki. Moreover, I have reason to distrust the integrity of the site and it's statement of conduct and policy.

If a customer cannot return and receive a refund for a purchase then the transactions are offered in blind faith without merit. Catawiki's conduct in my experience should give potential customers reason to proceed with an abundance of caution.

The description clearly does not match the items on their website and when it doesn't - they refuse to give you a refund.

New As per the definition of new the items are NOT NEW.

Sealed fasten or close securely this is not fastened or closed securely again the descriptions are false. It has no seal, is not secured securely with a sticker etc.

The fact that they are advertising products as sealed when they are not is against the
Trade Descriptions Act 1968 which prohibits false trade descriptions.

THEY ARE ADVERTISING ITEMS FALSELY ON THEIR WEBSITE!

DO NOT BUY FROM THIS COMPANY!

Too many bad experiences as a seller.
As a seller I've rarely had such a bad experience. You have no protection at all. Catawiki see you as nothing more than a cashpoint to charge very high commission yet offer NO PROTECTION at all when something goes wrong.
My final loss on catawiki is around 200 euros. Why? Because the buyer sent me an incorrect address so the package was lost. Because the address is incorrect the package is uninsured.
Catawiki see this is the sellers responsibility so the buyer is refunded.
Tell me in what world this is the sellers fault?

It is a pity I didn't take take time to find reviews on CataWiki before placing a bid. This is a site where one gets the idea that everything is reputable. There is a picture of an expert. One gets the idea that the products are checked by that expert. After my experience now I would say all fur coat and no knickers.
After my negative experience with CW I asked to speak to that expert. They say I can't. In theory it is possible that the so called experts don't even exist.
I made a bid on a violin which on arrival showed a fatal flaw. The neck is at a wrong angle so it is only playable if an expensive repair gets done. The seller claims ignorance 'selling for a friend' but was knowledgeable enough to not show the flaw on the photographs. This makes the item unfit for purpose. He didn't want to accept a return and CW claims the item was as described.
CW answers calls and emails but to no satisfaction and so far I have not spoken to an expert, but I did notice that they now have a different expert for violins since my purchase in February.
Do not buy with this bunch as pigs in pokes are waiting for you.

Worst platform I've delt with, ever...
Not only they made a mess with the payment: first attempt catawiki confirmed the payment, then informed me the it hadn't gone through (because of my bank safety filters), then on the second attempt, I followed the instructions for an IBAN payment; this worked fine, I followed the link provided. Again, catawiki cancelled the payment, because the description of the payment was not clear! Meantime, I had been receiving e mails from a no-reply catawiki e mail, so I had no chance to reply and quickly solve the issue... my purchase was cancelled and when I thought that long waist of time was over, I received another email asking to pay the good (!) And in any case to pay the commission to the seller... I don't even know the amount of the commission! As I consumer I have the right to cancel the order within 14 days without penalties. I don't think they can actually ask me this payment, since two weeks have not yet passed!

If you don't want to take the risk of waisting your time and money, avoid catawiki platform. Be careful!

If there is any professional... I´ll be an astronaut tomorrow.

Some experts there (I gess arounf 95%) have NO IDEA about jewelry... They thing that someone who has work in a jewel store for few months have knowledges to tell me that my pieces are not good enough... (I do travel by myself to buy them, I´m goldsmith) well... that one who tells that my simple black pearls is really an haitian one... HAHAHAHAHAAH! I´m just laughing up cause I have no more anger to express. Just burnt out.

STAY AWAY. IF YOU ARE DUTCH THEY LOVE YOU. IF YOU ARE AMERICAN THEY TELL YOU TO f OFF. ACTUALLY, THEY DO NOT RESPOND AT ALL AND THEY ALLOW DUTCH SELLERS TO STEAL FROM AMERICAN BUYERS.

CATAWIKI IS A CORRUPT COMPANY - PLEASE STAY AWAY IF YOU ARE FROM THE U.S.

IF YOU BUY SOMETHING THE SELLER CAN LIE ABOUT THE ITEM AND SEND IT WITH NO PROTECTION.

SIX MESSAGES TO CUSTOMER SERVICE AND NOT ONE REPLY AND MESSAGE TOI THE DUTCH SELLER? HE JUST LAUGHS SINCE HE KNOWs CATASNEEKY ALLOWS HIM TO LIE AND STEAL MONEY FROM BUYERS.

TERRIBLE DUTCH COMPANY WITH NO BUYER PROTECTION SO YOU HAVE TO REVERSE CHARGE YOUR CREDIT CARD THE LENS BELOW WAS LISTED AS MINT. LOL FULL OF FUNGUS AND HAZE USELSESS

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