catawiki

Hello! I will now be a permanent Catawiki hater. I won a lot worth about 8k euros on April 23rd. On April 24, I made a payment for the item, and on April 25, I was charged the seller protection fee. Today is May 13th and Catawiki still hasn't seen my payments. They are not able to check their accounting by account number. The chat is sometimes available one or two days a week, sometimes there is no such button as in the photo above. On Friday after business hours, they recommend that my bank, at my expense, clarify what's wrong with the payment and say that they will wait. And on Monday morning we receive a newsletter that the buyer canceled the transaction, but we will not return the payment for buyer protection, because... It's your fault that we can't identify the payment, not us.
Support can respond after three days and with absolutely no intention of understanding the issue. I do not recommend anyone to deal with Catawiki.

PS: The money is stuck somewhere, apparently we will have to wait for months for its return.

This title "Buyer Protection" is only for making money.
Catawiki only protect company that they work it.
For customer nothing, not even a answer to emails.
Pay atention if you want to buy from this platorm.

I don't recomend this at all. Even if you pay a buyer protection, you are not protected. They give you 3 days to see if there are any problems.

I personally have ordered wine from different providers. I found out sometimes 3-6 btl like vinegar, for which i lost at least 100 euro per order.

No response, people don't care, no responsability.

Their answer was that i have 3 days to test the merchendise.

So if you order 100 btl you have 3 days to open them all to see if they are bad or not!

Terrible, will never use or recomand this to anyone.

Better prices on Amazon + they take responsability!

Don't use catawiki!

The worse place to buy. 0,00% knowlege about international taxes. After paying, nobody gives you a solution. Terrible. An also, items that never arrive, customs troubles... terrible

If I could give zero stars I would. This company is very corrupt and allows counterfeits to be sold. Beware! Stay away. I bought a Balenciaga wallet that is not genuine. It is an obvious fake. I contacted Catawiki and they say they are investigating and that is a bunch of lies. I have posted pix showing the bad stitching. Balenciaga never stamps "genuine leather" on any of their pieces. Came in a box marked Made in PRC. People's Republic of China. I took a photo of a genuine Balenciaga wallet I own (left) next to the fake one (right) and if you look closely at the grain, you can tell it is fake. This is not leather, more like pleather. I will never do business with this company again.

Not worth the hassle of taking time to list quality art to be rejected by clueless "experts"
The stuff on display is pure rubbish. A joke

Catawiki take high commissions and charge the buyer 10% of the value as buyer protection.
Like in my case I dint receive my item, they ignore my messages,
This was really my last purchase at Catawiki
Non trustable website

Many fake ancient coins for sale watch out don't trust their experts, especially Willem knaepen! Many fakes like this Alexander coin, is sold 3 times on catawiki, they try a 4th time after 3 returns

Shipment of a ring worth 1,200 euros never received and I did not called back for 4 months. At the same time, I receive an email that the case is closed because of the elapsed time. No one is available at this company. Customer "service" employees all work from home and cannot forward calls. Disaster

From EUROPE I do not buy from JAPAN as you may have to pay the tax twice to Catawiki & to DHL.

The first challenge was to get an answer from Catawiki by CALL well after many days and many tries I got finally one agent but only once (today still trying & still unable to get the line)
During that only call it was confirm to pay DHL & that catawiki will be reiumbursing but without giving in which email address to send the receipt & RIB (I tried few email adresses but never got an answer).

I also tried to communicate through their WEBSITE be patient, it take time before getting an answer, and despite a lot of blabla I never received the details about where to send the document to get the reimbursment.
After many messages, Ending with an answer that the claim being over 1 month old can not be done by Catawiki & to contact the seller directly who refuse of any reimbursement.

I am on process with an other purchase from Japan with & facing the same issue.
Just paid the DHL Duty tax.
I FORGOT TO ADD, you also loosing +/- 2 weeks before receiving an official receipt from DHL.

SO IN SHORT IF BUYING A PRODUCT FROM JAPAN KEEP IN MIND TO ADD BETWEEN 50 TO 180 EURO, based on a purchase of 800 EURO.

A painting I purchased from am artist in France was damaged in transit and the artist promised to replace it. 6 months on and I'm still waiting. Catawiki don't want to know and have said it's up to ke to contact the artist directly...which I have done several times to no avail.
I've deleted my Catawiki account and will now buy from reputable artists via reputable galleries

I encountered blatant indifference and dishonesty from Catawiki. As a loyal customer who frequently participates in their auctions, I acquired two items: an inkwell and a set of scales.

The inkwell faced delays in shipping, and upon inquiry, the owner claimed illness but assured me of a timely delivery. However, Catawiki transferred the funds to the seller without confirming delivery on my account, and attempts to contact the seller were futile as the chat had been closed.

The second item, the scales, also led to unpleasant experiences. The seller insisted the item was lost in the mail, shifting the responsibility onto me. Discovering a resale of the same item, I contacted Catawiki but received no response. After attempting to delay the sale through an auction win, my account was subsequently blocked.

The catastrophic lack of responses from Catawiki and their disregard for addressing the issue raise doubts about their honesty and the safety of buyers. Such situations negatively impact trust in the company.

Won item in online auction. Paid for it together with postage. Didn't receive it. Asked for refund. No response.

The seller sent me a page in Dutch (not even in English) that I did not know how to translate, they tried delivery one day, without notifying me by email, I was not at home and they never tried again (I paid €45 for shipping)
I complained to Catawiki and they told me that they had already paid the seller and that I should settle with him, the seller does not pay any attention to me, he tells me that Catawiki will return the money, and so I go and nobody solves anything for me.
Catawiki charges extra to protect the buyer, I really don't know what they have protected me from...I will never buy anything from their website again!
They are scammers!, if everything goes well, great...but if you have a problem, you lose the product and your money and no one cares.
I unsubscribed from the page...oh I don't even want to have access...

I´m so disappointed with Catawiki. My very first auction I purchased THREE items and it took weeks to arrive and EVERY item arrived broken. You can speak with no human at Catawiki regarding the problem, only a HELP (not) menu that indicates you should contact the Seller. I did, but to return the broken items I would be responsible for 3 new return shipping costs to three countries and I had already paid shipping costs PLUS the Catawiki commission fee and their ripoff 9% protection fee. This site is a joke and the joke is on the consumer. I believe the 5 star ratings are internal from their side. BUYER BEWARE!

Catawiki is a scam in the sense that they have no support - if something goes wrong in the transaction between you and the seller, expect nothing from Catawiki - they do not respond to your inquiries, your money is lost! Catawiki puts you in touch with interesting purchases at cheap prices - which is good - unfortunately the company Catawiki is without support when you need this, so it is therefore very risky to shop through Catawiki

A page where you can't get any information to help... and when you do something that is not to their liking, they delete your account for no reason

BE AWARE. THE JEWELLERY ON CATAWIKI IS VERY BAD. THEIR "EXPERTS" ON PURPOSE PUSH THE ESTIMATION UP. QUALITY VERY POOR. JEWELLERY HAS VERY BAD AND NON RECOGNISED CERTIFICATES. BE AWARE OF IT. AVOIR TO BUY ANYTHING FROM THAT WEBSITE

Sells copyrighted and trademark items unlawfully.
They stall and try to let the auctions finished before following take down requests lawfully served on them under UK and International law. I am purseing them them for defrauding my company, My copyrighted images and videos and stealing my UK Registered trademarks. See my UK trademarks UK*******148 & UK*******791 & UK*******847. I also note that catawiki refuse to comply with the Equality act 2010 and their duty to make reasonable adjustments, this is classed as discrimination in the UK & EU. They also refuse to respond to Data protection requests for SAR under GDPR requlations, this constitutes a "Data Breach" as per UK laws. This matter is being reported to the ICO in the UK and i am seeking legal redress for the compensation this entiles me to!