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Cask Cartel

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Cask Cartel Reviews Summary

Cask Cartel has a rating of 3.6 stars from 973 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cask Cartel most frequently mention customer service, great experience and timely manner. Cask Cartel ranks 15th among Food & Drink sites.

service
165
quality
449

Instant Feedback

740 reviews

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Michigan
1 review
0 helpful votes
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Fast shipping and elite packaging
September 3, 2023

I was a little nervous to purchase a high priced bottle to be shipped but it arrived in the most incredible packaging and even though the shipping box was actually damaged, the product was packed so well it was still well protected s

Date of experience: September 2, 2023
Customer R. Cask Cartel Rep
over a year old

Thank you so much for sharing! We appreciate the feedback!

Oregon
1 review
0 helpful votes
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Expensive bottle of Scotch was not secured in box. I received it loose moving around in a box about twice the size of the bottle. I'm very surprised that I received the bottle unbroken. I was also with the understanding that there was supposed to be some kind of bonus gift with this purchase and I received nothing more than the bottle and invoice information. I was also with the understanding that I was required to sign for the delivery of the package and that was Not the case. I watched the driver just sit it on my front porch and walk away. I'm not very happy at with my extra money spent and the product received overall.

Date of experience: September 1, 2023
Customer R. Cask Cartel Rep
over a year old

We sincerely appreciate you taking the time to share your recent experience with us, and we're genuinely sorry to hear about the issues you encountered with your order. First and foremost, we deeply apologize for the inadequate packaging of your expensive Scotch bottle. This should not have happened, and we understand the importance of ensuring that your purchase arrives in pristine condition. We will immediately address this issue with our packaging team to prevent such incidents in the future. Regarding the bonus gift, we apologize for any confusion or oversight in this matter and will investigate the details of your order to ensure this oversight is not missed in the future. We also apologize for the miscommunication regarding the delivery process and tracking number. We understand that clear and accurate tracking information is essential for a smooth shopping experience, and we will work to improve our communication in this regard.

Your feedback is invaluable to us, and we take your concerns seriously. We're committed to making necessary improvements to enhance your overall satisfaction with our service. If there's anything specific we can do to rectify these issues or if you have any further questions, please don't hesitate to reach out to our customer support team at [email protected] or 888-548-0333.

Mississippi
2 reviews
0 helpful votes
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Excellent Service
August 28, 2023

Items were delivered quickly and were packaged perfectly to guarantee a safe arrival!

Date of experience: August 27, 2023
Customer R. Cask Cartel Rep
over a year old

Thank you so much for sharing! We appreciate the feedback!

Canada
2 reviews
1 helpful vote
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So hard to find!
August 27, 2023

I was looking for Cherry Marnier, which is currently out of production. While expensive, I would argue that it was worth it for the rarity.

Date of experience: August 27, 2023
Customer R. Cask Cartel Rep
over a year old

Thank you so much for sharing! We appreciate the feedback!

Maryland
1 review
0 helpful votes
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Great
August 22, 2023

Easy to order. Arrived within a decent time frame. Bottles were in perfect condition.

Date of experience: August 22, 2023
Customer R. Cask Cartel Rep
over a year old

Thank you so much for sharing!

Illinois
1 review
0 helpful votes
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Metallica -Blackened
August 21, 2023

Item was delivered exactly as described, in perfect condition!

Date of experience: August 20, 2023
Customer R. Cask Cartel Rep
over a year old

Thank you so much for sharing! We appreciate the feedback!

Canada
1 review
0 helpful votes
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Christmas gift
August 16, 2023

I ordered this as a gift for my husband and have not opened the box. Ordering was easy. Shipping was quick.

Date of experience: August 16, 2023
Customer R. Cask Cartel Rep
over a year old

Thank you so much for sharing! We appreciate the feedback!

Oklahoma
1 review
0 helpful votes
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Package arrived safely with signature required. It took 12 days to arrive - which seemed really long for processing (not UPS's fault) and was quite a bit a higher than many other suppliers. I should have done my research before hand.

Date of experience: August 16, 2023
Customer R. Cask Cartel Rep
over a year old

Thank you so much for sharing! We appreciate the feedback and are so sorry to hear that you were not satisfied with the pricing and shipping time frames.

GB
1 review
0 helpful votes
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Delivery
September 14, 2023

Would have been nice to know it had arrived. This was ages after

Date of experience: August 15, 2023
Customer R. Cask Cartel Rep
over a year old

Thank you so much for sharing! We appreciate the feedback and are so sorry to hear that you were not notified upon delivery. Please be advised that the system has automatic notifications sent out when an order is labeled, in transit, out for delivery, and delivered.

North Carolina
1 review
0 helpful votes
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It took longer than i expected.
September 12, 2023

I thought i would receive my product sooner,since i paid $20.00 for shipping.

Date of experience: August 13, 2023
Customer R. Cask Cartel Rep
over a year old

Thank you so much for sharing! We appreciate the feedback and are so sorry to hear that you were not satisfied with the shipping time frames.

Arizona
3 reviews
0 helpful votes
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Great, fast service!
August 11, 2023

Last time I bought some stuff, there was a weird mix-up and the delivery was super slow. But every other time has been smooth as glass.

Date of experience: August 10, 2023
Customer R. Cask Cartel Rep
over a year old

Thank you so much for sharing! We appreciate the feedback and your 5 star review!

New York
1 review
0 helpful votes
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Outrageous prices (30-250% over other places) topped off with ridiculous shipping charges ($38 for 2 750ml bottles).
Unfortunately I got a gift card, I had to use. What a waste of the giver's money!

Cask Cartel attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 9, 2023
Customer R. Cask Cartel Rep
over a year old

Thank you for sharing your feedback. We genuinely appreciate your input and take all comments seriously as they help us improve our services. We understand your concerns regarding pricing and shipping charges. Our aim is to provide unique and high-quality products, which might occasionally result in different pricing structures. We apologize if this did not align with your expectations. We regret any disappointment you experienced while using the gift card. Your feedback is valuable, and we'll use it to enhance our offerings and policies. If you have any further inquiries or suggestions, please don't hesitate to reach out. We're committed to continually enhancing our customer experience and hope to have the opportunity to serve you better in the future.

New York
1 review
0 helpful votes
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Crooks. They charged me a 139 when I bought the same bottle for 31. Shame on me and them. NEVER buy from them again

Date of experience: August 7, 2023
Customer R. Cask Cartel Rep
over a year old

Thank you for sharing your feedback. We regret any disappointment you experienced while using the CaskCartel.com Marketplace. Your feedback is valuable, and we'll use it to enhance encounters with future customers. If you have any further inquiries or suggestions, please don't hesitate to reach out to our Customer Service Team.

Bahamas
1 review
0 helpful votes
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No gift received
September 3, 2023

The customer service agent was great and the purchased was received in a timely fashion. Although free there was supposed to be a gift with the purchase. That did not come. Nor did the email gift message.

Date of experience: August 4, 2023
Customer R. Cask Cartel Rep
over a year old

Thank you for sharing! We appreciate the feedback and are so sorry to hear that you had an issue with your bonus gift and gift message! Please feel free to reach out to our Customer Service Team at your earliest convenience!

Ohio
1 review
0 helpful votes
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Satisfied customer.
July 19, 2023

There was a four day processing period where I had to wait before I received an estimated ship date, but everything arrived on time once I was given shipping details. Shipment was packaged with care and arrived safely.

Date of experience: July 19, 2023
Customer R. Cask Cartel Rep
over a year old

Thank you for sharing! We appreciate the feedback.

Pennsylvania
1 review
0 helpful votes
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Delivery of TX bourbon
July 14, 2023

Excellent process & delivery. I have ordered several times before and have had very good results every time.Thank you!

Date of experience: July 13, 2023
Customer R. Cask Cartel Rep
over a year old

Thank you for sharing! We appreciate the feedback.

Canada
1 review
0 helpful votes
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Great
July 10, 2023

Great from start to finish! Got what i wanted in a timely manner.

Date of experience: July 10, 2023
Customer R. Cask Cartel Rep
over a year old

Thank you for sharing! We appreciate the feedback.

North Carolina
1 review
0 helpful votes
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Good selection
July 6, 2023

My mil is obsessed with egg nog and this was the only place I could find it for such a good price. Thanks!

Date of experience: July 6, 2023
Customer R. Cask Cartel Rep
over a year old

Thank you for sharing! We appreciate the feedback.

Virginia
1 review
0 helpful votes
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Wayyyyyy late
August 5, 2023

I place my order on 6/22/23. Recieved my order on 7/5/23. There was no communication of delays. I was disappointed in the lack of communication of delivery.

Date of experience: July 6, 2023
Customer R. Cask Cartel Rep
over a year old

Thank you for this provided feedback and please accept our sincerest apologies that you are not satisfied with the time frame of delivery of your order. Your order was placed on June 22,2023, shipped on 7/5/2023 and delivered the same day. Therefore, your order processed for 9 business days. Please remember that all orders are processed and shipped within 4-10 business days after your date of purchase. We appreciate your business and value you as a customer. If you have any questions, please reach out to our customer service team at [email protected].

Wisconsin
1 review
0 helpful votes
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First time buyer
July 2, 2023

Reasonably quick shipping, outstanding packaging. Good overall experience.

Date of experience: July 2, 2023
Customer R. Cask Cartel Rep
over a year old

We appreciate the feedback and are happy to hear that you had a satisfactory delivery